Consumer Advice

If you require consumer advice please contact our partners: Citizens Advice consumer service. Visit the Advice Guide website [external link] or telephone 08454 04 05 06

Guidance Documents

The information below has been prepared for the guidance of residents by Darlington Trading Standards. It is not an authoritative document on the law, and is only intended for guidance.  

What the law says when you buy Goods [pdf document]

Check out your rights for Goods [pdf document]

What the law says when you buy services [pdf document]

Check out your rights to Services [pdf document]

Is the Trader Right? [pdf document]

If bought on credit [pdf document]

How to Solve your problems with Goods [pdf document]

How to Solve your problems with Services [pdf document]

How to Solve your problems - Identifying the Fault [pdf document]

How to Solve your problems - Using Guarantees [pdf document]

How to solve your problems - Sample Letters [pdf document]

For further help please visit the Directgov website [external link] or telephone 0845 404 0506.

Darlington Trading Standards Good Trader Scheme

Do you need a builder, roofer or a plumber? Are you worried that you may be employing a cowboy? You can now feel confident in choosing a tradesman from Darlington Trading Standards Good Trader Scheme.

Other websites

Trading Standards Institute Website [external link]
Advice and guidance for consumers

Office of Fair Trading Website [external link]
Information and advice for consumers and businesses

Rip Off Tip Off [external link]
Use this Department of Trade and Industry site to report rogue traders and conmen and to find out about typical scams