Customer Services

We deal with a wide range of services including:

  • Planning; Environmental Health; Parking (incl. fines); Concessionary Fares; Highways and Streetlights
  • StreetScene: Refuse and Recycling; Grounds Maintenance and Horticulture; Street Cleaning and Street Care; Building Cleaning; Parks and Open Spaces
  • Housing and Council Tax Benefits
  • Local Taxation: Council Tax Billing Enquiries; Change of Circumstances; Pre Liability Order Enquiries
  • Housing Services: Repairs and Maintenance; Landlord and Tenant Enquiries; Homelessness and Housing Options; Rent Enquiries

You can contact us by email at: customerservices@darlington.gov.uk

Or by telephone:

Services Contact Numbers
Planning; Environmental Health; Parking (incl. fines); Concessionary Fares; Highways and Streetlights 01325 388799
StreetScene: Refuse and Recycling; Grounds Maintenance and Horticulture; Street Cleaning and Street Care; Building Cleaning; Parks and Open Spaces 01325 388777
Housing and Council Tax Benefits 01325 388514
Local Taxation: Council Tax Billing Enquiries; Change of Circumstances; Pre Liability Order Enquiries 01325 388373
Housing Services: Repairs and Maintenance; Landlord and Tenant Enquiries; Homelessness and Housing Options; Rent Enquiries 01325 388542

Or you can visit the Customer Service Centre at the Town Hall. Our opening times are:

Mon-Wed: 8:30am to 5:00pm
Thur: 9:30am to 5:00pm
Fri - 8:30am - 4:30pm

Popular enquiries

Here is a list of the most popular enquiries we receive.

  1. Find out when my rubbish and recycling will be collected
  2. Report a missed rubbish collection or request a new one. You can report this to us by emailing customerservices@darlington.gov.uk or calling 01325 388777
  3. Appeal against a parking ticket
  4. Find out my Council Tax balance - you can do this by registering with My Darlington+. It is free to register and only takes five minutes to signup.
  5. Set up a Council Tax Direct Debit - you can do this by calling 01325 388373 or visiting the Pay your Council tax page
  6. Council Tax Exemptions
  7. Council tax: I want to change my address [online form]
  8. How to register on the Electoral Roll
  9. Am I on the Electoral Roll? You can find this out by emailing democratic@darlington.gov.uk or calling 01325 388351.
  10. Order a repair to your Council House