Many noise complaints, particularly those involving neighbours can be resolved informally by talking to the person causing the problem - they may be unaware that they are disturbing you. The charity ENCAMS, actively encourage the public to try and solve any noise issues they have with their neighbours before they escalate into disagreements that involve local authorities. For further information from them on all levels of noise problems go to www.noiseconcern.org
If you wish to contact the Council for help telephone (01325) 388799 and tell us:-
- Your name, address and telephone number - this will be kept in strictest confidence
- The address (or site) where the noise is coming from
- the type of noise (eg barking dogs, loud music etc).
- When and for how long the noise occurs (it will help if you have made a written record of the times and dates when the problem has occured).
- The way the noise affects you (eg stops you from sleeping)
- Anything you have done to try and deal with the problem (eg talk to the person making the noise).
You can also email your enquiry to publicprotection@darlington.gov.uk
For further information read the Council's Guide to Noise Complaints - pdf format.
The Council investigates around 500 complaints about noise every year. The main complaints are:
- Barking dogs
- Noisy neighbours - from loud music, TV, DIY etc.
- Burglar and car alarms
- Construction and demolition work
- Noise from commercial and industrial premises
- Noise from pubs, clubs and other entertainment venues
Barking Dogs
Barking dogs are one of the main sources of complaints received by the Council. A barking dog can be a noise nuisance and legal action can be taken against the owner if s/he does nothing to stop the problem.
Helpful Tips to Stop Dogs Barking
Burglar Alarms
Burglar alarms can cause a lot of disturbance, particularly if they fail to switch off and the owner cannot be contacted.
For this reason all alarms should ideally be fitted with an 20-minute cut out device. If you have such a device fitted it is important that you notify your insurance company as failure to do so could invalidate a claim. If you are going away, it is a good idea to let your neighbours know where you can be contacted or who has a key to your house.
The Council has the power to break into properties to silence an alarm where they are satisfied that it causing a noise nuisance. The cost of this action will be charged to the householder.
For some simple remedies to minimise noise try Sound Solutions or for information on improving sound insulation in homes, view this article on the British Research Establishment website - pdf format