Shau Kan, Welfare Rights Officer
Shau Kan is the dedicated Welfare Rights Officer for Council Tenants.
Shau offers free and confidential support on an array of issues.
With more than six years' experience in the field, Shau has joined the Welfare Rights Unit to provide advise on welfare benefits and tax credits.
Message from Shau
The Benefits system is large, complex and dealt with by many different organisations, which can sometimes be confusing.
As a result, millions of pounds worth of welfare benefits and tax credits go unclaimed each year.
I help people by making them aware of, and help them to receive, the benefits they are entitled to by law.
I can help people in many ways and I hope residents do take the opportunity to get in touch if they feel they are missing out on benefits or have any other queries.
We will help sort out any changes to benefits, help challenge a decision that doesn't seem quite right, represent people at tribunals and advise how changes in circumstances can affect benefits.
The Welfare Rights Team can advise on:
Appointments, home visits and a translation service are all in a day's work for the Welfare Rights Team.
Contact
Telephone advice line 01325 388868
Monday to Friday 8.30 am to 5.00 p.m.
Email Welfarerights@darlington.gov.uk