Key Point of Access (KPA)

KPA logo

The Key Point of Access (KPA) is a joint project between First Stop Darlington and Darlington Borough Council, giving advice and guidance on homeless issues, the prevention of homelessness, and accessing accommodation funded by Supporting People.

This service aims to help people in Darlington who are currently homeless, or at risk of becoming homeless due to problems they need support with.

The KPA works by giving clients:

  • a choice over their point of contact
  • an immediate assessment of needs and risk
  • a common assessment
  • referral to appropriate services and accommodation
  • prevention of homelessness options
  • the availability of all known homeless places and services
  • the opportunity to highlight any issues they may have from the outset

The KPA means that the need for multiple appointments and interviews by clients is removed, giving a more efficient service.

Contact details

First Stop Darlington:
Tubwell Row  
Darlington  
DL1 1PD  

Telephone: 01325 371792

Opening hours: normal office hours and Saturday mornings, closed Wednesday afternoon.

Housing Options Team:  
Customer Services Centre
Town Hall
Darlington
DL1 5QT

Telephone: 01325 388529/522  

Opening hours: normal office hours.

If you need help regarding homelessness outside of these hours please call 0870 240 2994.  

KPA leaflet [pdf document]

KPA Assessment Referral Form [pdf document]