I Can't Pay My Rent
Rent arrears is the term we use for unpaid rent you owe us.
As a Council tenant, you must pay your rent every week. Failure to keep up with your rent may lead to court action.
If you are experiencing problems paying your rent you will need to contact us as soon as you can on 01325 388542. A member of the team will discuss your arrears with you and give you advice, including how to apply for benefits. They can also send you an up to date rent statement if you request one and can also arrange for you to get independent advice on our money problems.
If you don’t tell us you have got a problem, or if you don’t keep to an agreement to pay off the debt, we may have no alternative but to take legal action against you and that could mean eviction. We will also charge you for the cost of taking you to court, and you will still have to pay us what you owe us. To avoid this situation if you are experiencing problems making your rent payments contact us as soon as possible.
Should we need to contact you we will send you a letter or visit your home, this is:
- To make you aware of the arrears
- Find out if there is a problem and see if you are entitled to any housing benefit
- Make an arrangement for you to pay your rent plus a regular amount off your arrears