Housing Services

Welcome to the Housing pages - these webpages will tell you everything you need to know about applying for a Council home, paying your rent, and how we can help if things go wrong.

If you need to talk to someone, visit our contact us page to find out more.

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Pay my rent  Finding A Home  Order a repair  Get involved

Housing Benefit  Welfare Rights  Private Sector Housing

Paying your rent: Direct debit | Standing Order | Pay Online | Credit Union

Finding a home: Apply For A Council Home | Homelessness

Council repairs: Order A Repair | Emergency Repairs

Your tenancy: Insurance | Ending A Tenancy | Right To Buy | Insurance

Private Sector Housing: Empty housing | Landlord Accreditation Scheme

Independence for older people: Sheltered Housing | Extra Care

Nuisance and Anti-Social Behaviour

Internal home improvements: Frequently Asked QuestionsModernising Your Home Handbook [pdf document]

Tenants Board & Tenant Involvement:  | How You Can Get Involved | Resident Associations | Hot News

Housing Comments, Complaints and Compliments procedure

Housing documents

Removal of the spare room subsidy – options and support available
Find out about the options and support available for claimants affected by the removal of the spare room subsidy in under a minute.

Also see Removal of the spare room subsidy – homeswapping
Homeswapping as a result of the removal of the spare room subsidy is straightforward. Here, one successful applicant describes how the process went for him.

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Sign up to Facebook [external link] and Twitter [external link] to be informed of all the latest housing news.

Hot News logo

Hot News is a quarterly newsletter for tenants and leaseholders. Check out the latest edition on our Hot News page!



Smarterbuys is a discount deal scheme designed to help you buy essential home items at massively discounted prices - a credible, responsible alternative to high interest stores and loan sharks.

Visit the Smarterbuys website [external link]

Pay online using a debit or credit card or pay offline, by printing a barcode and paying at a PayPoint or post office or get affordable finance from your local credit union.

Help to buy

The Government offers a range of Help to Buy products to assist first time buyers onto the property ladder as well as to help current homeowners to move.  Time2Buy [external link], administers the Help to Buy scheme in this area.

Home Energy

Get help and advice to save money on Home Energy, including information about Warm up North (grants to help you improve the energy efficiency of your home) and the Big Community Switch (a non-obligation scheme to help you save money on your energy bills)

My Darlington+

Sign in to your My Darlington+ account

My Darlington+ is a free service that lets you create your own unique mini version of this website. You can:

  • Access your Council Tax and Housing Rents information.
  • Build up a list of links to pages that are of interest to you, and be notified whenever they are updated. 
  • Sign up to weekly email alerts about events happening in the local area that are of interest to you.
  • Find out when your refuse and recycling day is, and be emailed when it changes.