Mowden Terrace

Scheme Manager - Christine Cox

Telephone 01325 388575

Email: housing@darlington.gov.uk

Lifeline

The Council offer a 24 hour, 7 day a week warden call service 365 days per year.  Each flat has a warden call system installed, which is linked, directly to the Warden's office or to our control centre when the warden is off duty.   Should you require help either the scheme manager or the emergency response officers will attend will attend.

What Does the Scheme Manager Do?

• Your Scheme manager will contact you daily Monday to Friday
• (excluding Bank holidays)
• Visit you in your home ensure you are familiar with building, the communal facilities, services available and how to use them
• Help to organise social , leisure and health activities within the scheme for those who choose to take part, helping you to maintain an active and independent life
• Ensure the property is well maintained and that you know how to make best use of the equipment provided such as heating, intercom and door entry systems
• With your permission liaise with family networks ,statutory, voluntary and private agencies to ensure your needs are met
• Treat you with courtesy, honesty, equality and fairness.  Listen and respect your confidentiality
• Be easily recognisable by wearing a uniform
• Co-ordinate and give advice, though not directly provide services, such as shopping, cleaning, cooking, personal and nursing care.

Management Officer

01325 388543

Town Hall, Darlington DL1 5QT

What Does the Management Officer Do?

A Management Officer deals with the letting and management of council properties.  This covers such matters as repair and maintenance, adaptation, improvements and rent.  Working in close liaison and partnership with residents, members and other sections and departments of the Council together with voluntary groups and other organisations.