Windsor Court

Scheme Manager - Pat Stockill

Windsor Court, Darlington, DL3 9HF

Telephone    01325 462579

Email           Housing@darlington.gov.uk

Lifeline

The Council offer a 24 hour, 7 day a week call service 365 days per year.  Each apartment has a  Lifeline call system installed, which is linked, directly to the Scheme Manager's  office or to Darlington's control centre when the Manager is off duty.  Should you require help either the Manager or the Emergency Response Officers will attend.

What Does the Scheme Manager Do?

• Your Scheme Manager will contact you daily Monday to Friday (excluding Bank Holidays) visit you in your home, ensure you are familiar with the building, the communal facilities, services available and how to use them 
• Help to organise social, leisure and health activities within the scheme for those who choose to take part, helping you to maintain an active and independent life
• Ensure the property is well maintained and that you know how to make best use of the equipment provided such as heating, intercom and door entry systems
• With your permission liaise with family networks, statutory, voluntary and private agencies to ensure your needs are met
• Treat you with courtesy, honesty, equality and fairness.  Listen and respect your confidentiality
• Co-ordinate and give advice, though not directly provide services, such as shopping, cleaning, cooking, personal and nursing care.
• Be easily identifiable by wearing a uniform

Management Officer

Avril Rennard - Tel: 01325 388542

Town Hall, Darlington  DL1 5QT

What Does the Management Officer Do?

A Management Officer deals with the letting and management of council properties. This covers such matters as repair and maintenance, adaptation, improvements and rent.  Working in close liaison and partnership with residents, members and other sections and departments of the Council together with voluntary groups and other organisations.