How and where can I pay my rent?
If you owe it, pay it
If you need help please contact us
It is important that you pay your rent, and any service charges, on time as this money pays for the services you receive. Failure to do so may lead to court action against you. Your weekly rent covers the cost of providing you with your home including repairs and maintenance and the service charge you pay depends on the services you receive and how much they cost to provide.
If you arrange to pay your Council housing rent or service charges by Direct Debit or Standing Order you can be entered into our six monthly prize draw with the chance to win £150.00 so complete the direct debit application form [pdf document] and don’t miss your chance to take part. People who currently pay by these methods will automatically be entered into the draw.
Data Protection
In order to protect you, we are only able to discuss your rent account directly with you, unless we have your authorisation to speak to a third person on your behalf. If you would like to authorise someone to speak on your behalf you must complete an Access to Personal Information form [pdf document], sign it and return to us.
How and where can I pay my rent?
- If your rent account is up to date the easiest way to pay is by direct debit
- You can also pay by standing order [pdf document], but you must contact your Management Officer to confirm your payments
- Why not pay your rent online?
- You can view your housing rents balance on My Darlington+ (although you can't use My Darlington+ to pay)
- Payment by credit or debit card can be done by calling 01325 389898
- You can also pay at :
- any Post Office in the country
- Dolphin Centre any week day evening between 5.15pm – 8.30pm
- Dolphin Centre on a Saturday 1.00pm – 4.00pm
- Dolphin Centre on a Sunday 9.00am – 4.00pm
If you are on a low income, you may be entitled to housing benefit to pay part of your rent. If you are unsure as to how much benefit you are entitled to please use the Benefits Calculator. Whilst every effort is made to ensure the accuracy of the Benefits calculations, please note that they should only be used as a rough guide. If you think you are entitled to benefit, please apply.
What will my reference number be?
This will be the 9 digit Tenancy Number shown on the bottom right hand side of your Girobank plastic card or contact us and we will advise you. If you have lost your card we will replace it free of charge within 7-10 working days. Once we receive your request for a replacement card, we will issue a letter containing a bar code which you can use immediately for payments of rent until your card arrives.
When will my payment reach my account?
Your account will be updated overnight. However payments made on a Friday, Saturday or Sunday will not show on your account until the Monday of the new rent week.
How will I know what my balance is?
The Council will supply a statement of your rent on quarterly basis detailing the payment you have made and the current balance, if you are unsure about your rent statement please look at rent statement explained. You can also contact us to request this information or view your balance on My Darlington+
I can't pay my rent
If you are experiencing problems paying your rent you will need to contact us urgently. We will give you advice. If you don't tell us you have a problem, or keep to an agreement to pay off the debt, we may have no alternative but to take legal action against you and you will still have to pay us what you owe us.