Ordering Repairs
What we need to know
- Your name and address
- Contact telephone number
- Which item need repairing
- What the problem is (for example: is it loose, leaking or broken)
- What is causing the problem
- Where it is, which room inside or whereabouts outside
- A description of the item, the type, size, shape or colour
- How big the problem is-what area or length is affected
- Whether it is causing any problems or damage
- Whether there are any special circumstances we need to know about
- Access details - morning/afternoon appointments are available for non-urgent work
Do not exaggerate how urgent a problem is to get a quicker response. This prevents the contractor from responding quickly to real emergencies. Remember if you, a member of your household or a visitor have caused wilful damage, we will charge you to put it right.
What happens next?
- If we have sufficient information we will place an order for repair
- If we need to inspect the problem we will let you know and arrange an appointment for our Inspector to call
- On completion of the work you will be asked to sign that you are happy with the repair. We may also need to inspect work completed to ensure a high standard of workmanship. If you are not satisfied, you can telephone 01325 388542 and discuss any issues you may have
- Always ask for identification of anyone who calls at your home to carry out repairs and claims to work for the Council. All staff carry identification cards. If you are unsure, do not let them into your home and telephone the Customer Services Centre on 01325 388542 for advice.