Are we making you happy?

Cultural Services Code of Service is the standard we expect all our staff to deliver when dealing with all customers.  Our customers are anyone we come into contact with whilst at work.

Image of Catering Staff Golfers at Stressholme Civic Theatre Athlete on Running Track Arts Centre

The Code is based on the following 7 Points:

  1. Our Service Vision is “We make customers happy
  2. Meet the Standards and Mean it
  3. Listen and talk
  4. Be a Service Hero
  5. Experience the Customer Experience
  6. Pay attention to Detail
  7. Brag and Highlight

If you would like to know more about our Code of Service and how we make our customers happy, please visit our Venue pages:

Dolphin Centre

Eastbourne Sports Complex

Stressholme Golf Centre

Sports Development

Arts Centre and Civic Theatre

Head of Steam, Darlington Railway Museum

We Make Customers Happy Logo

If you would like to provide us with any feedback about our service please complete our online Feedback Form [electronic form].  If you prefer you can complete one of our Customer Feedback Cards or feedback verbally at any of our venues.