Service Improvements
Cultural Services is committed to ensuring that we and the services we provide meet the needs of Darlington's residents and visitors. We can only do this if we know what people want. This is why we carry out consultations and involve you in planning how our services operate in the future.
We gather feedback through our 'We Make Customers Happy' Feedback Cards [pdf document] available at all our venues or by our on-line Feedback Form [electronic form].
We also carry out daily consultation with our customers and record their feedback; this is then forwarded on to the relevant manager to action.
Improvements made as result of your feedback is displayed on our information board on the first floor, under our Service Improvement Section [pdf document].