Consumer Advice

The information below has been prepared for the guidance of residents by Darlington Trading Standards. It is not an authoritative document on the law, and is only intended for guidance. For further help, contact us on the details below.

What the law says when you buy Goods - pdf document

Check out your rights Goods - pdf document

What the law says when you buy services - pdf document

Check out your rights Services - pdf document

Is the Trader Right? - pdf document

If bought on credit - pdf document

How to Solve your problems Goods - pdf document

How to Solve your problems Services - pdf document

How to Solve your problems Identifying the Fault - pdf document

How to Solve your problems Using Guarantees - pdf document

How to solve your problems Sample Letters - pdf document

Consumer Direct Website
Advice & guidance for consumers

Trading Standards Institute Website
Advice & guidance for consumers

Office of Fair Trading Website
Information & advice for consumers and businesses

Rip Off Tip Off
Use this Department of Trade & Industry site to report rogue traders and conmen and to find out about typical scams

Please note: Darlington Borough Council is not responsible for the content of external websites.

Consumer Advice

If you require initial advice any any consumer issue this is provided by our partner Consumer Direct.

Please visit the Consumer Direct website or telephone 0845 404 0506.