We deal with a wide range of services including:
- Planning; Environmental Health; Parking (incl. fines); Concessionary Fares; Highways and Streetlights
- StreetScene: Refuse and Recycling; Grounds Maintenance and Horticulture; Street Cleaning and Street Care; Building Cleaning; Parks and Open Spaces
- Housing and Council Tax Benefits
- Local Taxation: Council Tax Billing Enquiries; Change of Circumstances; Pre Liability Order Enquiries
- Housing Services: Repairs and Maintenance; Landlord and Tenant Enquiries; Homelessness and Housing Options; Rent Enquiries
You can contact us by email at: customerservices@darlington.gov.uk
Or via telephone:
| Services |
Contact Numbers |
| Planning; Environmental Health; Parking (incl. fines); Concessionary Fares; Highways and Streetlights |
(01325) 388799 |
| StreetScene: Refuse and Recycling; Grounds Maintenance and Horticulture; Street Cleaning and Street Care; Building Cleaning; Parks and Open Spaces |
(01325) 388777 |
| Housing and Council Tax Benefits |
(01325) 388514 |
| Local Taxation: Council Tax Billing Enquiries; Change of Circumstances; Pre Liability Order Enquiries |
(01325) 388373 |
| Housing Services: Repairs and Maintenance; Landlord and Tenant Enquiries; Homelessness and Housing Options; Rent Enquiries |
(01325) 388542 |
Or you can visit the Customer Service Centre at the Town Hall. Our opening times are:
Mon-Thurs: 8:30am to 5:00pm
Fri: 8:30am to 4:30pm
Customer First
Customer First is Darlington Borough Council's customer charter. It sets out the standards of service people can expect when they contact us.
Customer First was devised in consultation with residents and is aimed at raising standards and making services more customer focussed. It includes information on how council staff should greet and deal with customers as well as setting out standards on how quickly they should deal with enquiries.
More information about Customer First