Pay a Parking Fine
You can view and pay a Penalty Charge notice online. You are also able to appeal online.
Your reference number will be the eight digits following the notice number beginning with DK. For example, if your notice number is DK12345678, enter DK12345678 as your reference number.
Please be aware that if you get a Penalty Charge Notice, you will not be able to view the photograph and appeal form until the next working day (for example, if you get a ticket on a Saturday, the information will not be available until Monday)
How else can I pay?
In Person
By cash, cheque, Mastercard, Visa, Delta, Switch or Solo at Customer Services at the Town Hall, Darlington, DL1 5QT.
Office hours are : 8:30am - 5:00pm Monday to Wednesday, Thursday 9:30am - 5:00pm and 8.30am-4:30pm Friday
By Post
Xentrall Shared Services,
Transactional Finance,
PO Box 877,
STOCKTON-ON-TEES,
TS19 1JA.
Please note cheques or postal orders should be made payable to 'Darlington Borough Council' and crossed 'Account Payee' with your name, address and excess charge notice number noted on the back of the cheque. Any cash must be sent by registered post
Credit and Debit Cards
Our Automated telephone number is 01325 389898.
Alternatively you can pay the penalty charge notice online.
Further Information
If the penalty charge notice is either a) Not paid on or before 28 days after the date the notice was issued OR b) The penalty charge notice is not challenged successfully, the council will serve a Notice to Owner (NTO) letter on the owner of the vehicle which will state that full payment of the penalty charge is required.
The owner of the vehicle can then make a representation to the council. If the council rejects the representation the owner may also make a representation to an independent adjudicator. The NTO letter will contain full instructions on how to do this.
Appeals
If you feel that you have received an unfair Penalty Charge Notice (PCN), you can make an appeal online or in writing to:
Darlington Borough Council
Parking Enforcement
Town Hall
DL1 5QT
An officer of the council will assess your case and if the PCN was incorrectly issued, it will be cancelled with no payment required. However if the council considers the PCN was correctly issued then we will write to you within 14 days with the reasons why.
The rejection of an informal representation in no way detracts from the ability of the owner to make a subsequent formal representation against the issue of the PCN to the Council or to the Traffic Penalties Tribunal. However it should be noted that a 2nd Formal Representation may only be made once the Council sends a Notice to Owner (NTO) letter to the owner of the vehicle.
For more information regarding representations, Notice to Owner (NTO) and Traffic Penalties Tribunal, refer to the Council Civil Parking Enforcement Procedures [pdf document]