Residents parking
Permit holders who pay for their residents parking are currently unable to renew online due to technical problems.
You can renew your permit:
- in person at the Customer Contact Centre at the Town Hall
- send a cheque upon receipt of your renewal letter
- telephone the Parking Processing Team on 01325 388740 and pay by phone
Permit holders who are issued free permits can still renew online as normal.
In some areas of the town, residents can pay a fee that allows them to use resident parking spaces near their house. Only residents with a permit may park in these areas.
Enforcement is carried out between 8:00am to 6:00pm every day including Bank Holidays.
Parking in one of these spaces without displaying a valid permit is an offence. There are a few exceptions to this rule, including parking by emergency vehicles and loading/unloading from vehicles to a nearby property (this must be observed by a Civil Enforcement Officer).
If you are a tradesperson working at a house and there is no alternative parking you can obtain a waiver to enable you to park in the parking place. The charge for this is £5 per location per day (24hr period). Please call 01325 388799 (Monday to Wednesday 8:30am - 5:00pm, Thursday 9:30am - 5:00pm, Friday 8:30am - 4:30pm). Non-reundable waivers can now also be arranged in advance, although there can never be a guarantee a space will be available.
Permits are not issued to residents’ visitors. There are either areas of unrestricted, limited time or Pay and Display parking available for non-permit holders in every street within the zone.
Discretionary permits may be issued to carers of older people and/or indisposed residents
Applying for a permit
If you live within an area covered by the scheme, you can apply for a permit. You will need to go to the Customer Contact Centre at the Town Hall with the following documents:
- V5 Vehicle registration document
- Proof of residency (for example: a utility bill)
Once you have received your permit you will get sent a reminder a few weeks before the permit is due to run out telling you to renew.
Permit price
12 month permit - £40.00
6 month permit - £18.00
3 month temporary permit - £12.00
Apply online
You can now renew a permit, request a replacement permit or cancel a permit online.
Renew a permit online [external link]
Instructions will be on your reminder letter.
Local authorities have a statutory duty to protect the public funds that we administer. In order to do this, we may need to use the information that you provide to assist in the prevention and detection of fraud and we may also need to share the information with other organisations that handle public funds. Our data protection notification lists the people or organisations with whom your information may be shared. In any event, your information will only be handled in accordance with the principles of the Data Protection Act 1998.
For further information, please contact the Information Governance Team or Audit Services section by telephoning 01325 388145