Online Forms

Application for Housing Benefit and Council Tax Support

If you are applying for Housing Benefit or Council Tax Support you can use our e-form to do this. Click on the link below and you will be automatically directed to the application which has instructions on what you need to do next.

Housing Benefit and Council Tax Support application [e-form opens in a new window]

Certificate of earnings

If you do not have wage slips to send us as proof of your earnings then we can accept a certificate of earnings from your employer. Part of this form needs to be printed and given to your employer. Once this has been completed they can send it to us via e-mail or post.

Certificate of earnings e-form [e-form opens in a new window]

Self-employed Earnings

If you or your partner have applied for, or are in receipt of, Housing Benefit or Council Tax Support and are self-employed you can tell us about this by completing the e-form below.

Self-employed earnings [e-form opens in a new window]

What do I need to do if my circumstances change?

Whilst you are getting benefit you must tell us straight away if any of your circumstances change, and if any of the circumstances of anyone living with you change. It is an offence not to tell us about any changes that may affect your benefit. We may take court action against you and if we pay you too much benefit, you will probably have to pay it back.

You must tell us if:

  • any of your children leave school or leave home
  • anyone moves into or out of your home (including lodgers and sub-tenants)
  • your income or the income of anyone living with you changes, including changes to benefits
  • your capital or savings change
  • you or anyone living with you becomes a student, goes on a youth training scheme, goes into hospital or a nursing home, goes into prison, or changes or leaves a job
  • your rent changes
  • you move
  • you or your partner are going to be away from home for more than a month
  • you or anyone living with you starts work
  • you receive any decision from the Home Office

This is not a full list. If you are not sure, ask us for advice.

If you report a change which results in you getting more benefit, we will amend your benefit from the Monday after the change happened, but only if you tell us within one month of the change happening. If you tell us late, your benefit will only be amended from the Monday after you tell us.

If the change results in you getting less benefit, we will amend your benefit from the Monday after the change happened. If you delay in telling us about the change, you will be responsible for any overpayment.

To tell us about a change in your circumstances you can complete our e-form below.

Housing Benefit and Council Tax Support Change of Circumstances e-form [e-form opens in a new window]

Discretionary housing payments (DHP's) 

DHP's are payments that we may be able to award you for help with your rent, if it is not met in full by housing benefit. We are unable to award DHP’s to cover your Council tax or with costs included in your rent for fuel, water or food charges.

The amount and length of a DHP award will depend on your personal circumstances. We look at all cases individually.

The DHP fund is cash limited, so we may only be able to pay you for short periods. The payment of a DHP is only meant to give you short-term financial assistance to allow you to improve your circumstances, or to move to cheaper accommodation.

For non Universal Credit customers please use this e-form to apply for a DHP:

Non Universal Credit Discretionary housing payment form [e-form opens in a new window]

If you are receiving Universal Credit then you can apply for a DHP using this e-form:

Universal Credit Discretionary housing payment form [e-form opens in a new window]

Housing Benefit and/or Council Tax Support Rapid Reclaim

If you have claimed Housing Benefit or Council Tax support at the same address within the last 26 weeks then you can reapply using our Rapid Reclaim e-form:

Rapid Reclaim e-form  [e-form opens in a new window]

If you are applying at a new address or your previous application was over 26 weeks ago you will need to complete our Housing Benefit and Council Tax Support Application e-form at the top of the page.

Housing Benefit and Council Tax Support Change of address.

If you are currently claiming Housing Benefit or Council Tax Support, in the Darlington area, and are changing address you can use this e-form to tell us about your new property and how this has affected your circumstances.

HBCTS Change of Address e-form [e-form opens in a new window]

Hostel Residents Housing Benefit Application Form

If you are currently staying in a hostel and would like to apply for Housing Benefits you can use our Hostel Residents Application form to apply.

HBCTS Hostel Residents e-form [e-form opens in a new window]

Homeless Placement Housing Benefit Application Form

If you are currently staying in homeless placement and would like to apply for Housing Benefits you can use our Homeless Placement Housing Benefit Application form to apply.

Homeless Placement Housing Benefit e-form [e-form opens in a new window]

Direct Payment of Housing Benefit to a Landlord

If you are living in a Housing Association property, hostel, caravan, or mobile home you can have your Housing Benefit paid directly to your landlord.  If you are a private tenant we will make payments directly to you except in exceptional circumstances.

If you would like to apply to have your Housing Benefit paid direct to your landlord please use our online form below:-

Direct Payment of Housing Benefit to a Landlord e-form [e-form opens in a new window]

Backdating of Housing Benefit and Council Tax Support

Housing benefit is usually paid from the Monday after we receive your claim.

In certain circumstances we can backdate your claim for one month before this date; however for us to do this you must be able to show good reasons for not claiming earlier throughout the whole of the period. For example:

  • you were too ill before you claimed
  • you were wrongly told by an advice agency that you were not entitled to benefit
  • you could not manage your own affairs

If you would like to apply to have your benefit backdated please complete the e-form below:-

Backdating of Housing Benefit and Council Tax Support e-form [e-form opens in a new window]

Starting Employment

Once you have started work your housing benefit may stop, but you may still be entitled to some housing benefit if you are on a low income.  All you need to do is to provide us with proof of your new income and we will work out if you are still entitled to housing benefit. 

If you have been receiving income support, jobseekers allowance, employment and support allowance, severe disablement allowance or incapacity benefit continuously for more than 26 weeks you may be entitled to receive an extended payment of housing benefit. This means that you would continue to receive the same amount of benefit for four weeks after your circumstances changed.

You will need to contact the Department for Work and Pensions to see if you are entitled.

To inform us that you or a partner are starting employment you can complete our Return to Work e-form below:

Return to Work e-form [e-form opens in a new window]

Appeals

If you are unhappy with any decisions we have made about your claim, you can ask us to look at these again, or you can make an appeal to Her Majesty's courts and tribunal service. 

If you want us to look at our decision again, or if you want to appeal, you must complete our appeals e-form (below) within one month of the date you received our decision, clearly stating why you disagree with our decision.  

Once your claim has been looked at again, we will write to you and tell you if we can change our decision.

Housing Benefit and Council Tax Support Appeals e-form [e-form opens in a new window]

Habitual Residence Test

If you have come to the United Kingdom (UK) within the last 2 years we may need some more information to decide if you are habitually resident in the UK. If we have asked you for more information regarding your habitual residence then you can complete the e-form below :

Habitual Residence Test e-form [e-form opens in a new window]

Risk of Violence

If you have left a property due to violence or a fear of violence you can tell us about this for Housing Benefit and Council Tax Support purposes on our risk of violence e-form here:

Risk of Violence [e-form opens in a new window]

Second Home Form

If you have an interest in a property which is not the property that you are living in then we may need more information from you about this property. You can use our Second Homes e-form below to do this:-

Second Home e-form [e-form opens in a new window]

What happens if I need to move before my old tenancy has ended?

If you are moving from one rented property to another, you might be able to get housing benefit on both of them for up to four weeks. This would help you pay for any notice period required on the old property. To qualify for payments on two homes, you need to have moved into your new property, ideally at the start of the new tenancy and to tell us:

  • why you had to move to your new address before your old tenancy ended
  • why the overlapping charge for rent on both properties could not have been avoided

You can do this by completing our overlapping tenancy application e-form:

Overlapping Tenancy e-form [e-form opens in a new window]

Confirmation of Childcare Payments

If we have asked you for more information on your childcare payments you can tell us about it on this form. You should complete the first part then print the second part and hand it to your childcare provider. Your childcare provider can then send this to us at the address on the application.

Childcare Payments e-form [e-form opens in a new window]

Additional Bedroom for a Carer

If you have a regular overnight carer who does not normally live with you then you may be entitled to claim an additional room allowance for Housing Benefit. For more information and to make an application you can use the e-form below.

Additional Bedroom for an Overnight Carer e-form [e-form opens in a new window]

Request an Appointee

An appointee is where you choose someone to become responsible for all aspects of your claim. They also become responsible for repaying any overpayments and receiving all correspondence on your behalf. They need to be capable of managing your affairs and be trusted to act in your best interests. They must be in regular contact with you and have enough knowledge of your circumstances to notify us of relevant changes of circumstances and answer enquiries. 

You would only need an appointee if you are unable to manage your own affairs due to physical or mental incapacity. The appointee may or may not be permanent.

If you would like to appoint someone to act on your behalf for your Housing Benefit and Council Tax Support then you can complete our e-form below:-

Request an appointee e-form  [e-form opens in a new window]

Landlord Certificate of Rent

If you are an Agent or Landlord and we have asked you to provide proof of rent for one of your tenants than you can use our Certificate of Rent e-form below:-

Landlord Certificate of Rent e-form [e-form opens in a new window]

Sharing information with your Landlord

Sharing information with your private landlord could help us deal with your claim more quickly and reduce the risk of you falling behind with your rent due to your claim being delayed. For more information on what information we will and won’t share please view the e-form below. If you are willing to let us contact your landlord then please complete the information required and submit your application.

Sharing Information with your Landlord e-form [e-form opens in a new window]

Please note that we may need to confirm information with your landlord before we can make a decision on your claim, for example, the start date of your tenancy. In these circumstances, we can contact your landlord without your permission.

Financial Information e-form

You can use our Financial Information e-form to provide further information about your Income, Assets, Debts and Expenses when we have requested this information from you.  

Financial Information e-form [e-form opens in a new window]

Enquiries about your Housing Benefit and Council Tax Support

If you have an enquiry regarding your Housing benefit or Council Tax Support please use our e-form below. Please make sure you include your claim reference number to help us deal with your enquiry.

Enquiry e-form [e-form opens in a new window]