Social Fund

The social fund is a discretionary scheme which provides

Crisis support

To get Crisis support, you must meet one of the following:

  • you have suffered a disaster to your home such as major flooding, gas explosion or house fire
  • your health or the health of your partner or a child will immediately deteriorate if you do not receive support. You or your partner who lives with you must also be receiving treatment, care or support because you are disabled, seriously ill, homeless, pregnant or have some other support need

In addition, you will only get support if you do not have immediate access to any other form of financial assistance.

What support will I get?

If you qualify for support, we may be able to provide you with:

  • vouchers for a local food bank or for essential clothing
  • payment cards to top up prepayment utility meters
  • arrangement of a taxi if you need to travel to hospital or emergency accommodation
  • items of furniture, if there is an immediate need for this (such as a replacement cooker)

In most cases support provided will usually last no longer than 7 days.

Can I get cash payments?

No - we will not make cash payments, or payments into your bank account under any circumstances.

How do I apply for help?

To apply for crisis support, call 01325 405444, or you can get someone else, such as a support worker to call on your behalf.

If you do not have access to a telephone, you can call in to Customer services at the Town Hall, there are telephones available there for you to use.

The Telephone Line is closed between 12:00pm and 2:00pm

Community care support

Who can get support?

To qualify for community care support, you must meet both of the following:

  • you require support to
    • move back into the community after a stay in supported or temporary accommodation
    • move out of inappropriate accommodation
    • stay in your home and prevent a move into residential care or hospital
    • prevent a serious deterioration of health within your home
  • you or your partner who lives with you must also be receiving treatment, care or support because you are disabled, seriously ill, homeless, pregnant or have some other support need

In addition, you will only get support if you do not have any excess income or capital that could be used to meet some or all of the support you need.

What support will I get?

If you qualify for support, we may be able to provide you with:

  • beds or bedding
  • chairs, sofas, tables and wardrobes
  • white goods
  • pans, utensils, crockery and cutlery
  • floor coverings
  • curtains
  • storage or removal costs

Can I get cash payments?

We will not make cash payments, or payments into your bank account under any circumstances.

How do I apply for help?

Applications for community care support must be made by e-form from a specialist provider, such as a housing officer, support worker or social worker.

Apply for community care support online [external link]

Other forms of support

Most social housing providers offer furnished tenancy packages to tenants. Where available, households will be expected to use these forms of support rather than the social fund.

Out of hours emergency support

The following emergency support is available out of office hours:

700 Club [external link] - Emergency Food Parcels provided weekdays after 5pm and during the weekend

First Stop Darlington [external link] - provide housing related support and signposting every Saturday between 10am and 1pm.