Recycle Right - FAQ
- Refuse and recycling
- How is refuse and recycling collected?
- What to put where?
- What is my refuse and recycling collection date?
- Will my refuse and recycling day change on bank holidays?
- Where and when do I put my wheeled bin/recycling for collection?
- Why has my refuse and recycling not been collected?
- What happens to collections during bad weather?
- How can I apply for an assisted collection?
- Can I have an additional bin for medical waste?
- There's refuse and recycling all over my street!
- What are the charges for replacement refuse/recycling containers?
- Will I be fined if I have too much waste in my bin?
- How do I request a larger wheeled bin for my refuse?
- What do I do if my wheeled bin is stolen?
- What can be recycled?
- I have got a sticker on my recycling bin/box saying that my recycling has been contaminated. What does that mean?
- I have sorted my recycling out, but it has all been thrown into the recycling vehicle! Why is this?
- Other questions
Collections take place over a two week period - one week your household rubbish is collected and the following week your recycling is collected.
What to put where?
We run two schemes, depending on where you live in the Borough. What you put where depends what types of bins you have. Here's what to put where if you have a....
- Black wheeled bin - general waste &
- Wheeled bin with green lid - cans, tins, aerosols, plastics, juice cartons/Tetrapak and foil &
- Caddy in your bin - paper and cardboard More information here.
- Black wheeled bin - general waste &
- Green box - cans, tins, aerosols, plastics, juice cartons/Tetrapak and foil &
- Blue bag - paper and cardboard. More information here
You can find out what scheme you are on by going to My Recycling and Refuse Date and entering your postcode.
To find out when your refuse and recycling will be collected visit My Recycling and Refuse Date and enter your postcode.
The only time your refuse and recycling date will change is over Christmas and New Year. Your day will stay the same on all other bank holidays.
We will publish information in December to let you know what your day will change to.
It is up to you where you store your boxes and bins.
Refuse and recycling need to be brought to the edge of your property and returned to your property on the same day as collection. Please do not put your bins on the pavement as it blocks the way for people.
If you have a long drive, put your bins, boxes and bags out at the end of your drive.
For terraced properties with back lanes, put your refuse and recycling in the back lane.
Put your refuse and recycling out by 7am on the morning of collection (and no earlier than 8pm the night before).
Refuse and recycling can be collected up to 6pm on the day of collection. Your refuse and recycling must be out for the start of collections at 7am.
We may not have collected your bin if:
- if it was not out for the start of collections at 7am
- the bin was overflowing and the lid could not be closed
- the wrong thing has been put in the wrong bin
- extra bags left next to your bin will not be taken
This will depend on how severe the weather conditions are and how long it lasts.
During minor disruption we will catch up collections as soon as possible. During more severe conditions we may have to suspend the service and collect waste at the next scheduled collection.
Assisted collections are for people who need help moving their wheeled bin or recycling due to ill health or a disability. For more information email customer services on email@example.com. If you get an assisted collection and move you will need to let us know.
Households that produce large amounts of sanitary protection waste, incontinence waste or clean surgical dressings may be provided with a larger or additional refuse bin.
Residents with other types of medical waste should contact us to arrange a separate clinical waste collection.
Refuse and recycling can be blown about if it's windy. You can reduce the amount of refuse and recycling being blown about by:
- Putting your wheeled bin and recycling containers out as near as possible to collection time (the earliest you can put your refuse and recycling out is 8pm the night before)
- Putting your rubbish into bin bags before putting it in your bin
- Ensuring that the lid on your wheeled bin is closed
- We have limited lids for people with green recycling boxes - email firstname.lastname@example.org with your details and we will send one out to you if there are any available
We will pick up materials we drop but we can't always pick up items that have blown long distances down the street. If you would like to report any litter problems, please contact us.
The charges are:
- 360L Wheeled Bin - £50.30
- 240L Wheeled Bin - £19.80
- Caddie - £5.10
- Glass Box - £3.25
- 55L Recycling Box - £1.60
- Lid for recycling box - £1.35
- Lid for 240 bin - £4.95
- Wheels - £1.24
Extra recycling containers – free
All prices include VAT and delivery is free.
Full details can be viewed in this document [pdf document]
If you put extra bags on the floor next to your bin you could be fined and the bags won't be collected. If your bin overflows and you can't close the lid, you will not be fined but we may refuse to take your bin.
Remember that if you live in a household of five or more you can ask for a larger bin.
You can also take waste to the Household Waste Recycling Centre.
If your household consists of five or more people you can request a larger 360 litre bin (the standard bin is 240 litres can hold three black sacks of household waste).
Please use the wheeled bin enquiry form [online form, new window] to ask for a larger bin.
Please contact customer services on 01325 388777 or email@example.com.
- plastic (for example: drinks bottles, yoghurt pots, butter tubs, plastic containers)
- paper (for example: magazines, junk mail, brochures)
- cardboard (for example: cereal boxes, egg boxes, greetings cards)
- juice cartons
- steel and aluminium food and drink cans
- aluminium foil
- glass bottles and jars
You can recycle anything that says PDE LEVEL 1, PDE LEVEL 2, PDE LEVEL 3, PDE LEVEL 4 (with the exception of plastic carrier bags) and PDE LEVEL 5.
You will be able to recycle the same content you did before revised weekly collection started - but by putting it in separate containers rather than your general waste, you will be reducing the likelihood of recyclables being contaminated, meaning that we will be able to recycle much more.
We are unable to recycle:
- plastic bags (if you have carrier bags of recyclable materials, please empty the contents into the relevant box/bin and put the bag in your rubbish bin)
- paint and oil cans
- garden waste
- food waste
- clothes hangers
I have got a sticker on my recycling bin/box saying that my recycling has been contaminated. What does that mean?
This means that you have put the wrong materials in your bin or box. It's important to recycle right and put the right thing in the right bin, contaminated waste can't be recycled and it costs the Council money to get rid of it.
Our recycling vehicles have three compartments - one for paper and card, one for glass and another for general recycling.
Sometimes we hire extra vehicles - examples of this happening are at Christmas, when there is more recycling to collect, or if one of our vehicles breaks down. These vehicles sometimes have two compartments instead of three, which means that some recycling needs to be put together.
This doesn't happen very often, and all recycling is sorted when the vehicles arrive at the depot.
The Household Waste Recycling Centre is open from 8am until 6pm every day (with the exception of Christmas Day and New Years Day).
You can find out more on our bulky collection page.
If you have good quality furniture that you no longer want, you can give it to Kings Church Darlington or FRADE. Both run a non-profit furniture recycling scheme where people on income-based benefits can purchase furniture.
FRADE: call 01325 357379 or drop off at The Green House, 14-16 Leadenhall Street.
Kings Church: call 01325 469884 or email firstname.lastname@example.org. Kings Church can pick it up for you, or you can drop it off at their warehouse at Prospect Place (opening hours Monday-Thursday, 10am-2pm).
Please visit our bulky collection page for further information.
You cannot put garden waste in your wheeled bin, although cut flowers and small handfuls of leaves can be put in as long as it does not prevent the lid being shut.
We can offer a wide range of service options for trade waste removal and recycling. For further details please contact email@example.com
If you have any questions that aren't answered in this FAQ - please call 01325 388777 or email firstname.lastname@example.org