Recycle Right - FAQ
- Refuse and recycling
- What is my refuse and recycling collection date?
- Will my refuse and recycling day change on bank holidays?
- Where and when do I put my wheeled bin/recycling for collection?
- What do I put where?
- Why has my refuse and recycling not been collected?
- What happens to collections during bad weather?
- How can I apply for an assisted collection?
- Can I have an additional bin for medical waste? Can I recycle plastic diabetic pens?
- How do I get a new bin if I move and how do I know what date my collection is?
- What do I do if my bin is lost/stolen?
- What happens to my household waste that isn't recycled?
- What can be recycled?
- Why have I got a sticker on my recycling bin/box saying that my recycling is contaminated?
- I saw my sorted recycling being thrown into the recycling vehicle together! Why is this
- Can I have an extra recycling container?
- What happens to my recycling when it's collected?
- Other questions
Collections take place over a two week period - one week your household waste, the next your recycling. To find out when your refuse and recycling will be collected visit My Recycling and Refuse Date and enter your postcode.
The only time your refuse and recycling date will change is over Christmas and New Year. Your day will stay the same on all other bank holidays.
We will publish information in December to let you know what your day will change to.
Refuse and recycling need to be brought to the edge of your property on your collection day. Please do not block the pavement with your bin. If you have a long drive, put your bins, boxes and bags out at the end of your drive. If you live in a terraced house with a back lane, put your refuse and recycling in the back lane.
Put your refuse and recycling out by 7am on the morning of collection (and no earlier than 8pm the night before).
We run two schemes, depending on where you live in the Borough. What you put where depends on what type of bin we have provided you with. If you have a:
- Black wheeled bin - general waste
- Wheeled bin with green lid - cans, tins, aerosols, plastics, juice cartons/Tetrapak and foil
- Caddy in your bin - paper and cardboard
- Black wheeled bin - general waste
- Green box - cans, tins, aerosols, plastics, juice cartons/Tetrapak and foil
- Blue bag - paper and cardboard.
For more information about recycling right go to www.darlington.gov.uk/reycleright
Refuse and recycling can be collected up to 6pm on the day of collection.
We may not have collected your bin if:
- if it was not out for the start of collections at 7am
- the wrong thing has been put in the wrong bin
- you have left extra bags next to your bin.
This will depend on how severe the weather conditions are and how long it lasts. If there is minor disruption we will catch up collections as soon as possible. During more severe weather we may have to collect waste at the next scheduled collection.
Assisted collections are for people who need help moving their wheeled bin or recycling due to ill health or a disability. For more information email customer services on firstname.lastname@example.org or call 405111.
Households that produce large amounts of sanitary protection waste, incontinence waste or clean surgical dressings can get a larger/additional bin. If you have other types of medical waste contact us to arrange a separate clinical waste collection. If you have a plastic diabetic pen we recommend that you put it in your general waste (after removing the needle which needs to go in a sharps bin) just in case there is anything left in it.
When you move, the previous owner of your house should leave the bins for you. If not you can email us at email@example.com and you have a replacement free of charge. The same applies if you are the first person to move into a new build property and there is no bin.
You can check your collection date by inputting your postcode here. If you live in a new estate your postcode may not show up. Please call 405111 and we will tell you when your collection is.
Email us at firstname.lastname@example.org or call us on 405111. Click here to see charges if your bin is lost or stolen [pdf document]
If you move and there is no bin at your new property email us and let us know and you can have a replacement free of charge.
All your general waste is taken to the treatment plant. Any recyclable materials are recovered (although they are likely to be contaminated which is why we ask you to use your recycling bins), most of the remaining waste is processed to make SRF (solid recovered fluid) which is used in the production of cement. To find out more about the process click here.
If you put extra bags on the floor next to your bin you could be fined and the bags won't be collected. If your bin overflows and cannot be moved without items/bags falling from it, these items will be removed and left behind while the bin is then emptied. Remember that if you live in a household of five or more you can ask for a larger bin (see below).
You can also take waste to the Household Waste Recycling Centre.
If your household consists of five or more people you can get a larger 360 litre bin (the standard bin is 240 litres and can hold three black sacks of household waste). Please call us on 405111 or email email@example.com
- plastic (for example: drinks bottles, yoghurt pots, butter tubs, plastic containers)
- paper (for example: magazines, junk mail, brochures)
- cardboard (for example: cereal boxes, egg boxes, greetings cards
- steel and aluminium food and drink cans
- aluminium foil
- glass bottles and jars
You don't need to take labels off tins, cartons or bottles - they can still be recycled!
You can recycle anything that says PDE LEVEL 1, PDE LEVEL 2, PDE LEVEL 3, PDE LEVEL 4 (with the exception of plastic carrier bags) and PDE LEVEL 5.
We can't recycle:
- plastic bags (if you have carrier bags of recyclable materials, please empty the contents into the relevant box/bin and put the bag in your rubbish bin)
- paint and oil cans
- garden waste
- food waste
- clothes hangers
This means that you have put the wrong materials in your bin or box. It's important to recycle right and put the right thing in the right bin, contaminated waste can't be recycled and it costs the Council money to get rid of it.
I saw my sorted recycling being thrown all together into the recycling vehicle! Why?
Our recycling vehicles have three compartments - one for paper and card, one for glass and another for general recycling. Sometimes we hire extra vehicles, such as at Christmas and if one of our vehicles breaks down. These vehicles sometimes have two compartments instead of three, which means that some recycling needs to be put together. This doesn't happen very often, and all recycling is sorted when the vehicles arrive at the depot.
If you want to recycle more and want an extra caddy or bin please let us know by emailing firstname.lastname@example.org or calling 405111 and we will get one to you free of charge.
This video shows what happens..
The Household Waste Recycling Centre is open from 8am until 6pm every day (with the exception of Christmas Day and New Years Day).
You can find out more on our bulky collection page.
If you have good quality furniture that you no longer want, you can give it to Kings Church Darlington or FRADE. Both run a non-profit furniture recycling scheme where people on income-based benefits can purchase furniture.
FRADE: call 01325 357379 or drop off at The Green House, 14-16 Leadenhall Street.
Kings Church: call 01325 469884 or email email@example.com. Kings Church can pick it up for you, or you can drop it off at their warehouse at Prospect Place (opening hours Monday-Thursday, 10am-2pm).
Please visit our bulky collection page for further information. You cannot put garden waste in your wheeled bin, although cut flowers and small handfuls of leaves can be put in as long as it does not prevent the lid being shut.
We can offer a wide range of service options for trade waste removal and recycling. For further details please contact firstname.lastname@example.org
If you have any questions that aren't here please call 01325 405111 or email email@example.com