Revised Weekly Collection (RWC)

Revised weekly collections have now started.  

Find my next collection date

Revised weekly collections take place over a two week period -  one week your household rubbish will be collected and the following week your recycling will be collected. Depending on where you live you will have a new recycling bin (scheme A) or a new recycling box (scheme B) - if you haven't please let us know by emailing customerservices@darlington.gov.uk

If you need to report a missed collection, please email customerservices@darlington.gov.uk.

View our two videos to find out more about each scheme, or read our scheme A [pdf document] and scheme B leaflet [pdf document]. 

 

Please be aware that refuse and recycling will need to be out for collection by 7am. Refuse and recycling can be collected up to 6pm.

Cannot see the image with the scheme details? 

Will there be a change to my collection day?

The majority of households will have changes to their collection days. You find out your collection day online, as well as in our calendar.

Red week calendar [pdf document]

Blue week calendar [pdf document]

Why do some houses have a recycling bin and some houses have a recycling box?

About 7,000 properties in Darlington have been given a recycling box (scheme B) rather than a recycling bin (scheme A). This is due to access restrictions for our recycling vehicles.

What time shall I put my bins out? Will the time my bin gets emptied change?

Your rubbish bin or recycling bin and box must be placed out for collection by 7am on the day of collection and brought back to your property the same day. Please note that this is earlier than before (before revised weekly collection, bins had to be placed for collection by 7:30am).

The time your bin gets emptied may change, even if your collection day isn't changing.

Refuse and recycling can be collected up to 6pm on the day of collection

What will I be able to recycle when the new service starts?

  • plastic (for example: drinks bottles, yoghurt pots, butter tubs, plastic containers) 
  • paper (for example: magazines, junk mail, brochures)
  • cardboard (for example: cereal boxes, egg boxes, greetings cards)
  • juice cartons 
  • steel and aluminium food and drink cans 
  • aerosols
  • aluminium foil
  • glass bottles and jars

You can recycle anything that says PDE LEVEL 1, PDE LEVEL 2, PDE LEVEL 3, PDE LEVEL 4 (with the exception of plastic carrier bags) and PDE LEVEL 5.

You will be able to recycle the same content you did before - but by putting it in separate containers rather than your general waste, you will be reducing the likelihood of recyclables being contaminated, meaning that we will be able to recycle much more.

We are unable to recycle:

  • plastic bags (if you have carrier bags of recyclable materials, please empty the contents into the relevant box/bin and put the bag in your rubbish bin)
  • polystyrene
  • paint and oil cans
  • garden waste
  • food waste

Where do I put my refuse and recycling?

Put your refuse and recycling where you did before - ensuring that you don't block the pavement.

Don’t you think that fortnightly waste collections will encourage fly tipping?

Experience from other councils that have introduced revised weekly collections is that there has not been an increase in the amount of fly tipping as a result of introducing this change.

There will be enforcement measures in place to deal with fly tipping. If you see flytipping please use report it to let us know.

Don’t you think that revised weekly collections could be a health hazard, become smelly or attract vermin/insects?

There have not been issues elsewhere in the country where revised weekly collections have been in operation. This is one of the reasons why we will not collect 'side waste' (household rubbish that can’t fit in your wheeled bin and is placed out for collection next to your bin).

These guidelines will help you avoid smelly bins:

  • securely wrap and tie any potential smelly waste
  • ensure the bin lid is always closed
  • try to avoid storing your bin in direct sunlight
  • rinse containers and wrapping where appropriate
  • occasionally rinse out the bin with disinfectant
  • waste such as cooked food and nappies should be double wrapped before being placed in the bin

I have got a sticker on my bin/box saying that my recycling has been contaminated. What does this mean?

This means that you have put the wrong materials in your bin or box - for example, you have put things that cannot be recycled in your recycling box, bag or bin. 

It's important that the right materials are put in the right container, otherwise our contractor will not accept your recycling.

If this happens, your recycling will be treat as general rubbish. This means that your recycling will not be able to be recycled and increases our costs as rubbish costs more to process than recycling.

I am unable to put my wheeled bin out for collection, will the present assisted collection arrangements continue?

We will continue to offer assisted collections for those residents who are eligible.

There are a lot of people in our household. We may have too much rubbish for one wheeled bin if the collections change to fortnightly – what will happen if I put additional bin bags out for collection?

In order to ensure we do not litter the environment and to discourage vermin, we will continue to have a no 'side waste' policy (household rubbish that can’t fit in your wheeled bin and is placed out for collection next to your bin). 

We will continue to provide you with practical advice to help you reduce, reuse and recycle as much as possible.

Can households that produce medical waste have an additional bin?

Households that produce large amounts of sanitary protection waste, incontinence waste or clean surgical dressings may be provided with a larger or additional refuse bin. 

Residents with other types of medical waste should contact us to arrange a separate clinical waste collection.

Can I exchange my smaller wheeled bin (140 litre) for the standard size (240 litre)?

No.

Can I have an additional recycling box/bin?

Yes, if you can recycle more, we will be able to give you an additional box/bin. 

Can I have a lid for my recycling box?

We have a limited number of lids available - email customerservices@darlington.gov.uk with your details and we will deliver one to you.

What happens if I forget to put my bin out?

During the first month of the new service we will return for any missed bins reported by residents, including if you have forgotten to place your bin out. 

After the first month, we will only return to collect bins that we have missed. 

What happens to collections during bad weather?

This will depend on how severe the weather conditions are and how long it lasts.

During minor disruption we will catch up collections as soon as possible. During more severe conditions we may have to suspend the service and collect waste at the next scheduled collection. We would temporarily lift the 'no side waste' policy during this time so additional waste can be collected.

Will there be a problem with householders sharing other people’s bins?

It is likely that this will happen now as it did before We do not discourage residents from sharing spare capacity in their bin but will take action where a resident reports misuse of their bin by neighbours.  

Who do I report problems to?

Our Customer Services staff are trained and have all the information necessary to resolve most problems. If the information on this website doesn't answer your questions, please call 01325 388777 or email customerservices@darlington.gov.uk.

Why are you changing to revised weekly collections?

We need to improve the efficiency of collections, make savings to address Council budget cuts, lower our impact on the environment and improve our recycling rates.

We will save approximately £400,000 a year by introducing the new system. 

Over half of the councils in the UK collect household rubbish and recycling in this way; as a result these Councils are recycling more. 

Have you consulted residents?

We carried out a consultation exercise during November and December 2013. A report was presented to Cabinet in January 2014

Don’t I pay my Council tax for weekly collections?

Council tax pays for a wide range of services, not just refuse collection - children’s services, adult social care, Fire and Police services and much more. 

Cannot see the image with the scheme details?

The two schemes are as follows:

Scheme A - This will be the scheme that will be used for the majority of houses in Darlington

  • Week 1 – Rubbish: Use your existing black bin for household waste that can’t be recycled. We won’t collect any extra waste put out in bags
  • Week 2 – Recycling: You’ll get a new black bin with a green lid, this is for cans, tins, aerosols, plastics, juice cartons/tetra packs and foil

You will get a black caddy which sits inside your recycling bin. Use this for paper, card and cardboard. If you have excess bulky cardboard this can be placed at the side of your recycling bin and we’ll collect it.

You will get a new black bin with a green lid this is for cans, tins, aerosols, plastics, juice cartons/tetra packs and foil.

Glass recycling: No change from before. Use your existing green box for recycling glass bottles and jars.

Scheme B – This will be approximately 7,000 properties in Darlington. This is because of access restrictions for our recycling vehicles

  • Week 1 - Rubbish: Use your existing black bin for household waste that can’t be recycled. We won’t collect any extra waste put out in bags
  • Week 2 – Recycling: No change from before. Use your blue bag for paper, card and cardboard. If you have bulky cardboard this can be placed at the side of your recycling boxes and we will collect it.

You will get a large green box which is for tins, aerosols/plastics, juice cartons/tetra packs and foil. If you have extra recycling, put it in a carrier bag next to your box and we will collect it.

Glass recycling: No change from before. Use your existing green box for recycling glass bottles and jars.

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