Blue Badges

We have been made aware by a number of citizens that another website offering to "assist" with a Blue Badge application is available via a number of major search engines. We have contacted these search engines to highlight this website.

The URL is where a fee of £49 is charged to assist with an application for a Blue Badge.

Please note that this website is not associated with the Blue Badge Improvement Service. We are advising any citizens that contact us that applications can be made for free via [external link], or directly to Local Authorities.

Any citizens affected by this may wish to contact Citizens Advice Consumer Services. Advice will be given on how to report this website and whether or not it may be possible recoup any money paid. CACS can be contacted on 03454 040506 or online via their website [external link]

You may wish to pass this on to your Blue Badge teams and customer service advisors as they may be receiving queries about this website.

Customer Services operates the Blue Badge Scheme on behalf of the Department for Transport. The scheme provides a national arrangement of parking concessions for people with severe walking difficulties.

You need to reapply for your Blue Badge two months before it expires to allow enough time for any mobility assessments that may be required.

Badges cost ten pounds (£10).

Your Blue Badge will always be issued through a Central Government partner and posted to your home address. We do not issue Blue Badges directly.

Who can have a Blue Badge?

You are entitled to a Blue Badge if you have a permanent and severe disability which means you cannot walk or can only walk with severe difficulty. You may qualify due to the benefits you receive or under our discretionary criteria.

Can I have a badge for a temporary condition?

No, blue badges are NOT issued for temporary conditions. However the DfT is considering a reform to the blue badge process and one of the recommendations from this report is that over the next five years there may be an introduction of a temporary badge which would only be valid for a year. Further information about this proposal can be found on their website [external link].

If you receive disability living allowance at the higher rate for mobility, a badge can now be issued to cover this period which may be less than three years. Once this period is nearing an end you will need to complete an application for renewal.

How do I get a Blue Badge?

You are automatically eligible for a Blue Badge without an assessment if you:

  • Receive the higher rate of the mobility component of Disability Living Allowance
  • Receive a War Pensioner's Mobility Supplement
  • Receive an award from the Armed Forces Compensation Scheme
  • Are registered blind
  • Receive the higher rate of Personal independence Payments (PIP) or receive the standard rate of PIP having scored 8 points with regards to 'moving around'

You may be eligible for a Blue Badge subject to an assessment. For more information you can view the Blue Badge pages on the Department for Transport website [external link]

Children under the age of three may be issued a badge due to specific medical problems, a need to travel with bulky equipment or a need to be close to a vehicle for emergency medical treatment.

How to apply or renew a Blue Badge

Apply for a Blue Badge form [external link]

If you live in the Borough of Darlington and you think you may be entitled to a badge, you should apply to Customer Services. You can:

  • Complete an initial application for both new and renewed badges online using the Apply for a Blue Badge form [External link]
  • Telephone us on 01325 346200, choose option 3 and complete a telephone interview

When applying or renewing a Blue Badge you will need to have to hand:

  • Proof of any qualifying benefit such as the higher rate mobility component of Disability Living Allowance
  • Your National Insurance No, Date of Birth, Town of Birth, and surname at Birth
  • Information on the medical conditions that affect your mobility. We may need to ask you about these and how far you can walk



This means that, based on the information provided, you qualify for a Blue Badge. You will be asked to come to the Customer Service Centre at the Town Hall with:

  • Photo ID.  This needs to be a Photo Driving Licence or Passport (expired is acceptable). We will accept a birth or marriage certificate if you do not have one of these.  We cannot accept your existing Blue Badge or a Bus Pass as Proof of ID
  • Proof of address.  This needs to be a Photo Driving Licence or Council Tax Bill. If you are not the bill payer, then a letter from a government department or a utility bill will be accepted. This must be in your name and have your address on
  • Supporting evidence of your disability if appropriate
  • Payment of £10

We will take your photo at the Town Hall. Your badge will posted to your home by a Central Government department within 20 working days.

Refer to Occupational Therapist (OT)

This means that, based on the information provided, we haven't been able to make a decision. We will refer the case to an Occupational Therapist (OT) for an Independent Mobility Assessment. 

They will contact you within 20 working days to arrange the assessment. Afterwards they will recommend that your application is either approved or declined. We will then get in touch with you. 


This means that, based on the information provided, you do not qualify for a Blue Badge. An existing Blue Badge does not guarantee you will still qualify for a new badge, and you should apply two months before it expires to allow time for assessment.

Appealing a decision that has been declined

At decline stage

You have the right to appeal an application that has been declined by Customer Services at first point of contact. This needs to be done in writing. You will need to mention in your appeal why you feel you are entitled to a Blue Badge and give specific information on the conditions that impact your mobility. You will also need to say why you think your initial application was unsuccessful (you will have given statements throughout your initial assessment).

Send your appeal to with BLUE BADGE STAGE 1 APPEAL in the subject, or address to: Blue Badge Stage 1 Appeals, Customer Service Centre, Town Hall, Feethams, Darlington, DL1 5QT. 

This will be reviewed within 20 Working Days. If successful, the case will be referred to the Occupational Therapist for an Independent Mobility Assessment. The application will then be progressed at the “Refer to Occupational Therapist” stage above.

You will be notified of the result of your appeal in writing.

If declined by the Occupational Therapist (OT) assessment

You have a further right of appeal if you are declined by the OT. This needs to be done in writing. This appeal will need to go into further detail than a Stage 1. The appeal will need to be accompanied by medical evidence of your condition and a letter from your doctor or consultant. Any cost for this is needs to be met by you.

Send your appeal to with BLUE BADGE STAGE 2 APPEAL in the subject, or address to: Blue Badge Stage 2 Appeals, Customer Service Centre, Town Hall, Feethams, Darlington, DL1 5QT. 

The appeal will be acknowledged within 20 Working Days and passed to a Senior Occupational Therapist. On receipt, the Senior Occupational Therapist will conduct a full review of all the evidence within 20 Working Days. The Senior Occupational Therapist will contact you directly in writing with the outcome of this.

There is no further right of appeal after Stage 2, although an applicant can reapply in 6 months time*

*Applicants can also reapply if their condition worsens, they develop a new condition within the 6 months, or they would become automatically eligible through Benefit award.

Further information