Support Directory

 This directory has been created to show the different types of support/services available in Darlington.

Some of the suppliers and service providers in this directory have contracts with Darlington Borough Council, and some do not. Please see the disclaimer at the bottom of the page for further information.

Other useful directories

  • People's Information Point [external link] provides information and advice on activities, services and organisations available to residents of all ages in Darlington.
  • The main A-Z on this website





Action for Blind People [external link]

Garland House,
144-146 Borough Road,

01642 233439

Action for Blind People is a national charity with local reach, providing practical help and support to blind and partially sighted people of all ages.

We speak louder for nearly 30,000 visually impaired people every year, always placing their needs at the heart of everything we do. We support these individuals in many aspects of their lives and help them to find the right services and products they need to live independently.


Action for Dystonia, Diagnosis, Education and Research (ADDER) [external link]

St. Child's Centre
21 Liddell Terrace

0191 4777700

ADDER is a charity set up for all people with dystonia, which is a neurological disorder characterised by a group of related movement disorders, which are always involuntary and often painful, prolonged spasms of muscle contractions, frequently causing twisting and repetitive movements, or abnormal postures. It can affect a single part of the body, or the whole body, or any mid-way position between these two extremes.

ADDER has the largest epidemiological data base in the world with over 2,100 people with this disorder within the North East.

Advantage 1

Advantage Healthcare Group [external link]

Suite 22,
Durham Tees Valley Business Centre,
Primrose Hill,
Orde Wingate Way,
TS19 0GD

01642 606805

Advantage Healthcare are a leading provider of domiciliary care services and are currently providing care packages to over 1500 service users across the UK. We have proven experience of providing expert care in almost all clinical or social care settings such as:

  • Complex Care - Paediatrics and Adults
  • Long term conditions
  • Supporting individuals with Learning Disabilities
  • Head and Spinal Injury Rehabilitation
  • Home Ventilation and Respiratory Support
  • Renal care
  • 24 hour live-in care
  • Supporting individuals with complex and challenging behaviour
  • Supporting individuals with Mental Health needs
  • Palliative Care/End of Life Care
  • In the local area we have the experience, capabilities and capacity to deliver high end social and clinical care to service users in their own homes and out in the community.
Age Uk 1

Age UK Darlington [external link]

Bradbury House,
Beaumont Street West,

01325 362832

The largest charity working for older people. Offering information or advice on anything from health to housing.
Alpine Hc 2

Alpine HC [external link]

Azure House,
Connaught Road,

Tel: 01482 210021
Fax: 01482 440060


Alpine HC is a care equipment and furniture provider that works actively with carers, care operators, and disabled individuals in and around Darlington.

As an organisation, Alpine HC supply Darlington care homes with nursing equipment such as care beds and patient hoists, and bring solutions to disabled domestic individuals in Darlington who require assistive equipment to improve their quality of life.

The company offers next day delivery and an installation service to the whole region, be it a professional care unit or a private individual's home.

Alzheimers 1

Alzheimer's Society [external link]

Suite 40, Evans Business Centre,
Unit 1, Stephenson Court,
Skippers Lane Industrial Estate,

01642 442030

Alzheimer's Society staff and volunteers provide both local information and over 2,000 services across England, Wales and Northern Ireland to people affected by dementia in their communities. Our local services include day care and home care for people with dementia, as well as support and befriending services to help partners and families cope with the demands of caring. A Dementia Advisory service is also available.

Daily Living Aids Catalogue

The Alzheimer's Society daily living aids catalogue contains a selection of products to help with some of the everyday challenges faced by people living with dementia and their carers, including easy to use telephones, calendar clocks and radio-controlled watches, reminders, home safety devices and a selection of entertaining games and activities. A copy of the catalogue is available at the Alzheimer's Society Shop [external link] or copies can be ordered online using the code DLA1 or by phone on 0300 303 5933. Alternatively you can e-mail your catalogue order to

Apetito 1

Apetito [external link]

Canal Road,
BA14 8RJ

01225 753636

We are an award winning, global organisation with 50 years experience in providing frozen food and catering solutions to Care Homes, Local Authorities and Hospitals. We also provide a frozen meal delivery service to the public through our franchise Wiltshire Farm Foods and a private hot meal delivery service through Local Authorities through Apetito Services.
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Assistive Technology

01325 406888

Telecare is a range of simple, light, easy to use pieces of equipment for use within the home, to support people to be as independent as possible.
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Autistic Society [external link]

Area Office - Yorkshire and Humberside,
11 Concept Court,
Allendale Road,

01845 574590

We provide support to children, young people and adults with Autism Spectrum Disorders and Asperger Syndrome. Our support is bespoke to he needs of the individual. Support is can be contracted and funded though Direct payments, Individual Budgets and contracts based on care and needs assessments.
Avalon 1

Avalon Group [external link]

Lysander House,
Falcon Court,
Preston Farm Estate,
TS18 3TX

01642 633556

Since 1994, The Avalon Group has assisted people with a diverse range of care and support needs.

We offer the following services:

Community support - flexible support that enables people to live in their own homes, work and socialise within their local community.

Sitting service - we offer companionship for customers and short break or respite support for carers.

Shared Lives - customers can access short breaks, respite, holiday or long term living provision. Our highly trained, approved carers invite customers to live in their homes on a permanent or temporary basis, according to individual needs. We also offer a daytime only support service.

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Age Uk 1

Bathing service [external link]

This service is provided by Age UK Darlington.

Befriending 1 Befriending Services

Befriending support is available from these organisations

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Blue Badges

01325 346200

The scheme provides a national arrangement of parking concessions for people with severe walking difficulties who travel either as drivers or passengers.
Blossom Home Care
Blossom Home Care [external link]

Evolution Business Centre
Suite 27, County Business Park

Tel: 01609 751644

Blossom Home Care provides care to the elderly, and other adults, with home care requirements.  As a true alternative to residential care our carers take time with clients, to chat and do the things that really matter to them and us.  Plus,

  • Our Qualified Nurses oversee client care and well- being so that relatives can discuss concerns or, a nurse can visit (at no additional cost) on request
  • Our online feedback system enables authorised relatives to log on from anywhere to read the notes uploaded after each visit
  • Our 24-hour, 7 day a week call out service means we’re always there when you need us
  • We will NOT compromise care for cost.  We give the very best care from experienced care workers who are rewarded well for delivering above and beyond
  • We have Key Carers for each client. A small team is dedicated to each client, enabling trust and knowledge to develop

With care packages as individual as the people we work with, if you are interested in the short or long-term options available please contact us. 

When it comes to care at home we have a ‘can do’ attitude and rarely say ‘no’

Redcross 1

British Red Cross [external link]

Croft House
Western Avenue

Tel: 0191 273 7961

The British Red Cross can provide:

  • Support at home, time limited practical help including shopping, preparation of light snack
  • Transport support - escorted visits to health appointments and accessing social activities
  • Telephone support to reduce social isolation
  • Sitting with cared for person to allow Carer to attend appointments
  • Mobility Aids - short term loan of wheelchairs, bathing and walking aids

Please note - no personal care offered

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Carematters 1

Care Matters [external link]

Care Matters (Homecare) Ltd,
2nd Floor, Lingfield House,
Lingfield Point,

01325 482075
Fax: 01325 383828

Care Matters dedicated staff have many years of experience, care and compassion within the care sector and strive to continue these high standards within the community. Our services offer a wide range of support from Personal Care, Palliative Care, Holiday Cover, Transportation and Activities, Domestic and Housekeeping and Reablement - Hospital to Home.

Care Visions

Care Visions [external link]

Care Visions At Home,
Cargo Fleet Business Centre,
Middlesbrough Road,

Tel: 07808 789840

The Teesside and Durham care team consists of compassionate, highly qualified health care assistants who provide person centred, tailor made packages of specialist support to individuals who are suffering with a variety of medical conditions and social care needs. We focus on improving / maintaining the client’s choice, independence, control and we work with people towards achieving their goals and aspirations.
Whatever your age, whatever your situation – we can help you remain independent at home.
We provide clinical care and support for children and adults of all ages which includes: all aspects of personal care, pressure care management, medicines and pain management and support to access the community and local activities.
We will help you remain safely and well cared for in the comfort of your own home environment and local community. Your care and support is our priority.
Carersemergency 1 Carers Emergency Support Service

Provided by Human Support Group
Tel: 03300 882367

This service will ensure that, in an emergency, the person you care for is safe and their care needs met by a nominated person of your choice

Carers Support Service [external link]

Enterprise House,
Valley Street North,

01325 357533

The Carers Support Service provides information and advice to anyone who provides support to a family member, friend or neighbour who has a long term illness or impairment.

Cinnamontrust 1 The Cinnamon Trust [external link]

01736 757900

The Cinnamon Trust is the national charity for elderly and terminally ill people with pets.

Their volunteers can provide practical help when any aspect of day to day care poses a problem - for example, walking the dog for a housebound owner. They also provide a national fostering service for pets whose owners face a spell in hospital and long term care for pets whose owners have died or moved to residential accommodation which will not accept pets.


Citizens Advice Bureau Darlington [external link]

Bennet House,

01325 256999

The Bureau provides specialist services in respect of welfare benefits, employment and money advice to clients who are eligible for legal help.

They can also provide information and advice on housing issues.


Club for the Blind and Visually Impaired

01325 362725

A club for visually impaired people in Darlington, offering opportunities to increase confidence and independence following sight loss through social and leisure activities.
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Contact the Elderly [external link]

0800 716543

Contact the Elderly is a national charity and organises monthly Sunday afternoon tea parties for people over 75 who live alone with little or no support from family and friends.
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County Durham Community Foundation [external link]

0191 3786340

County Durham Community Foundation is an independent grant-making charity. We promote lasting charitable giving by bringing together donors with their chosen causes, through well targeted grants that make a genuine difference to the lives of local people. We act as a vehicle for individuals, families and companies who want to put something back into their community, either in their lifetime, or through leaving a legacy.
Creativesupport 1 Creative Support [external link]

Floating Support Team,
Flat 1,
Borrowdale Mills,
Whessoe Road,

01325 461970
Fax: 01325 461970

People with a physical and/or sensory impairment

Creative Support provide a Floating Support Service which works with individuals with Physical or Sensory Disabilities, offering low level, long term support, up to seven hours per week, around household management needs and social inclusion in the local community.

Darlington Adult Social Care will be the key referral agents. This will be along side the Housing departments, Agencies and Community Services within the Borough of Darlington working with people with a Physical or Sensory Impairment, Advocacy Together, Health Professionals, Family, Carer/s, existing providers and the Individual themselves.

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Cruse Bereavement Care [external link]

0870 1671677 (national helpline number)

Cruse Bereavement Care exists to promote the well being of anyone bereaved by death and to enable bereaved people to understand their grief and cope with their loss.

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Darlington Association on Disability [external link]

20-22 Horsemarket,

01325 489999


Darlington Association on Disability was established in 1986 as a voluntary and charitable organisation led by disabled people. It exists to promote independence and choice, and supports disabled people and carers through the provision of services, support and information and by tackling issues locally and nationally.


Darlington Gateway

01325 405333

The Darlington Gateway helps people in Darlington by giving advice and guidance on housing problems. It aims to prevent people from becoming homeless. Where homelessness cannot be prevented, a full assessment of individual support and accommodation needs will be made.
DMH 1 Darlington Memorial Hospital [external link]

Hollyhurst Road,

01325 380100

The hospital provides major acute services to 130,000 people living in Darlington and South Durham.

Darlington Town Mission [external link]

Tel: 07943 251357 (Monday to Friday 9am-5pm, answerphone available outside these hours)


The Mission was formed in 1838 to meet the needs of people suffering hardship - which in those days was mainly one of poverty.

The needs of today are more in alleviating loneliness or giving practical help, especially when relatives who might have helped live out of town, sometimes many miles away.

The Mission visits all who request us, regardless of religion, race, age or gender. Our services are free.

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Day Opportunities

Adult Mental Health

Learning Disabilities

Older People and Older People with mild and moderate dementia

Physical Disabilities and Sensory Impairment

Day opportunities are open to people over 18 with a learning, physical, visual or hearing impairment
Hearing Aid 1

Deaf and Hearing Impairment Services

Adult Social Care,
Central House,
Gladstone Street,

01325 406828
Fax: 01325 406824
Minicom: 01325 468504

Support is available for people who are deaf, hearing impaired and deaf blind people to maintain or improve their level or independence.
Dementia 1 Dementia

Services and support for people with dementia and their families and friends

Dementia affects a huge range of people across the UK. Within Darlington there is a wide range of support and information for sufferers and their families and carers. Even if you don't have a diagnosis you may find this information helpful.

If you are worried about your memory or the memory of someone you care for, please speak to your GP and ask for an assessment.

DISC 1 DISC [external link]

Unit 2B,
Enterprise House,
Valley Street,

01325 483038

DISC is one of the largest and most successful home-grown charities operating in the North of England. Our services are designed to help people make the changes that will enable them to live independent and fulfilling lives.

With over 26 years of experience, we place our service users at the heart of what we do - we are committed to service user consultation throughout the organisation at every level.

Dimensions 1 Dimensions [external link]

Unit 1H,
Enterprise House,
Valley Street,

0845 160 1831
07788 413429

Dimensions provide high-quality, personalised support to people with learning disabilities and autism, specialising in supporting people with complex needs and challenging behaviours to live independently in the community. We put the people we support and their families at the heart of everything we do and we are proud to transform people’s lives.


Direct Payments Support Service [external link]

Enterprise House,
Valley Street North,

01325 360524

Darlington Association on Disability have an established Support Service for people wishing to use Direct Payments. They provide a flexible service and can provide you with as much, or as little help as you require.
Dolphincentre 1 Dolphin Centre


01325 406000

Choose from activities to suit all tastes such as swimming in a 25m pool, training and diving pools, a climbing wall, badminton, squash, table tennis, football, martial arts, racquet sports, fitness suites, fitness classes and specialised activities for the under 5's and over 50's.
Support Logos 1 Domiciliary Care Domiciliary Care Services provide care and support for people within their own home. They usually provide things such as:
  • Assisting with getting washed, dressed and undressed;
  • Assisting with getting up and going to bed;
  • Assisting with preparing drinks and meals;
  • Helping somebody eat;
  • Helping somebody use the toilet;
  • Supporting carers;
  • Helping with basic living skills and hygiene;
  • Helping with befriending and encouraging self-reliance.
DDS 1 Durham Deafened Support [external link]

14 Upper Yoden Way,
Castledene Shopping Centre,

0191 518 3358

Durham Deafened Support promotes the relief, integration, rehabilitation, welfare and education of people who have become isolated because of hearing loss, enabling them to cope with their disability through advocacy, support, education, information and other ways of helping them to understand and meet their communication needs.
Dyslexialogo 1 Dyslexia Action [external link]

Darlington Centre,
69 Woodland Road,

01325 283580

Dyslexia Action is a national charity and provider of services and support for people with dyslexia and literacy difficulties.

The Darlington Centre offers a variety of services including:

  • Free advice
  • Screening and assessments
  • Specialist literacy and numeracy tuition
  • Edexcel registered ALAN (Adult Literacy and Numeracy) courses and exams, Entry Levels 1-3 and Levels 1-2
  • Workplace consultancy

Please note that services are chargeable.

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Extra Care Housing

Extra Care Housing is provided for people who do not need or want to move in to long term care, with suitable housing and support from a trained care team. The service is provided by the Council's own Home Care service.

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Finchale 1

Finchale College [external link]

0191 3862634

A national specialist college, Finchale provides customised programmes of vocational rehabilitation to unemployed, disabled adults to help them gain and keep employment.

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First Stop Darlington [external link]

32 Houndgate,

01325 371792

First Stop Darlington is an open access "drop in" centre and a first port of call for a range of people looking for information on housing, as well as many other issues which may include benefits, money or debt and coping with drug or alcohol problems.

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Support is available for people who wish to remain in their own home but need some help with gardening.

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Gateway Club

Salters Lane North,

01325 240452

The Gateway Club provides various activities for people with learning disabilities including snooker, pool, table tennis, badminton, TV Room, tuckshop, sports, arts and crafts, relaxation, health and beauty and cookery.

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Gay Advice Darlington [external link]

01325 252522

Gay Advice Darlington/Durham is a volunteer service, run and staffed by trained volunteers and professional staff.


GOLD [external link]

14 Horsemarket

01325 256999 ext 101

GOLD stands for Growing Older Living in Darlington. We want to work towards a bright, active and positive future for people over fifty, whether working or retired.

We want to support not only people over fifty, but younger friends and families, play a strong role in our community and make sure we are seen as useful and respected citizens.

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Healthwatch 1

Healthwatch Darlington [external link]

Evolution Buildings,
Church Row,

01325 380145

Healthwatch Darlington will be providing a single point of contact to help people find information about Health and Social Care Choices and sign post to NHS Complaints Advocacy. This will involve:

  • Providing information on health and local services to enable people to make an informed decision or choice
  • Listening to concerns and referring to NHS Advocacy as appropriate
  • Acting as a catalyst for service improvement

Health and Social Care Directory [external link]

Gym equipment 03.jpg

Healthy Darlington

Healthy Darlington is a service designed to help everyone in Darlington to eat well and move more through friendly advice, activities and support.

Home Advantage Cleaners, Darlington [external link]

Tel: 01325 374427 or 07874 177423

We are a Darlington based, family run company offering friendly and affordable domestic services, tailored to your needs. We aim to help you run your home as you want it. Whether its cleaning or gardening, DIY or help with the shopping and ironing, we are happy to help. We can combine walking the dog with changing a lightbulb and washing the pots, its up to you! All domestic chores undertaken. We discount our simple hourly and half hourly rate by 15% for over 60's and people with disabilities
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Home Care Selection [external link]

Tel: 0330 223 3059

Working directly with the client and their families, and or with other third parties, HomeCare Selection specialises in helping you to choose the most suitable person-centred care provider. Comparing and selecting from thousands of the most appropriate care facilities for wherever you are in the UK.
Some of the many providers in the UK that we may approach offer specialist and bespoke services. HomeCare Selection’s unique position offers you unparalleled advice and access to the market, to put in place a comprehensive person-centred care plan that is well researched and that can offer good value.
When you need to find the most suitable care provider to look after you and/or a loved one then we will do the work for you. Essentially, we will listen to you and then identify the most appropriate person-centred provider.

Home from Hospital Service

Tel: 03000 262 195

Eligible people with low level support needs aged 18+ can be referred to the Home from Hospital service who will provide time limited support to enable them to remain in their own home or return home from hospital where it is safe to do so.

Home From Hospital Service Poster [PDF document]


Housing advice

01325 256999 (extension 118)

Darlington Citizens Advice Bureau can provide free, confidential advice on:

  • Making a homelessness application and challenging decisions
  • Being intentionally homeless
  • Rent arrears
  • Introductory tenancies
  • Disrepair in rented properties (private and council/housing association)
  • Harassment by landlords
  • Eviction, including unlawful Eviction
  • Anti-Social Behaviour Injunctions and Breaches
  • Possession of your home
Huntercombe 1

Huntercombe Group [external link]

Huntercombe House -Peterlee,
Westcott Road,

08457 467 0120

The Huntercombe Group is one of the UK's leading independent health and social care providers with 57 hospitals and specialist centres throughout England and Scotland. Our core services include Adult Mental Health (including addictions), Specialist Brain Injury and CAMHS Tier 4 (including eating disorders and children with specialist needs).

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Independentage 1

Independent Age [external link]

020 7605 4200
Advice Line: 0845 319 6789

Independent Age helps older people lead more fulfilling lives through advice, befriending and campaigning. They offer free advice and produce in-depth guides and publications specialising in social care and welfare benefits for older people. They also provide face to face and telephone befriending to help address loneliness and isolation.


Independent Living Hub [external link]

West Lodge,
West Crescent,

01325 254840

The Independent Living Hub is a 'user-led' initiative which promotes and maintains self progression, independence and choice. Based on the Social Model of Disability, we recognise the need to challenge and break through the physical and attitudinal barriers which disabled people face on a daily basis. Independent Living Hub members work at their own pace to devise Personal Development Plans, setting goals which include access to education, training, leisure, voluntary opportunities and employment.

Innovationslogo 1

Innovations [external link]

Innovations enable people with learning disabilities to achieve a more independent and worthwhile quality of life, empowering them to accept their right to social inclusion.
Darlington Borough Council logo Intermediate Care and Reablement Single Point of Access

Hundens Rehabilitation Unit,
Building B,
Hundens Lane,

01325 342111
Fax: 01325 489030

Intermediate Care and Reablement have a single point of access, where all referrals will be received and processed to the joint Intermediate Care/Reablement Team.

The general office opening times for all referrals will be between 8am and 8pm every day. However, if you require assistance out of office hours, please telephone 111.

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Just the Job logo

Just the Job [external link]

Unit 30, Racecourse Road, Gallowfields Trading Estate,
DL10 4TG

01748 822815

Just the Job Environmental Enterprises is a not-for-private-profit Social Enterprise, operating in Richmondshire and Hambleton (North Yorkshire), which aims to provide employment, education, work based training and social opportunities for vulnerable and/or disadvantaged people. The company's objectives are to provide long term employment chances for people with 'Special Work Needs' by providing an environmental, sustainable and ethical service to its customers and, by working closely with local businesses to enable the progression of its Work Team Members

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Keyring [external link]

Telephone: 07977 412991

KeyRing's support is based on people living in their own homes but sharing their skills and talents with each other and with their communities. 

We have a volunteer in each Network. The volunteer sees Members regularly and helps the group work together. The volunteer is like a good neighbour who will help out if difficulties arise. Because the volunteer lives in the community, they know what's going on and are able to help Members make links.

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Darlington Borough Council logo

Learning and Skills

Coleridge Centre,
Ribble Drive,

01325 248021


The Council's Learning and Skills Service offers:

  • Learning for Interest
  • Family Learning
  • Teaching and Preparation for Life and Work
  • Apprenticeships
  • Study programmes (Elev8)
Lifeline 1

Lifeline Service

Town Hall,

01325 406888

The Lifeline Service gives you the freedom to live independently in your own home, knowing that you can always call for help 24 hours a day, whenever you need it. The Lifeline gives you peace of mind at the touch of a button.

Evolution 1

Lip Reading Classes

Church Row,
Dl1 5QD

01325 406830

A qualified teacher runs a class for hearing impaired people on how to develop lip reading skills. The classes are held at the CVS Buildings, Church Row, Darlington.


Living Made Easy [external link]

0845 1309177

Provides clear, practical advice on daily living equipment for older and disabled people.

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Manageathome Logo

Manage At Home [external link]

0800 910 1864


Manage At Home is a specialist UK retailer of mobility and disability products and equipment. Our aids are designed to help you to live your life at home more easily; manage tasks, enjoy yourself and remain independent.

Our extensive product range includes grab rails, walking aids, wheelchairs, support cushions, bath lifts, bath seats and boards, raised toilet seats, commodes, electric profiling beds, riser recliner chairs, dressing aids as well as aids to help with eating and drinking. 

We offer an easy to use website with a Self Help Guide to assist in identifying the products that could help you stay safe and independent at home. Call our freephone helpline on 0800 910 1864 for help and advice from 8:00am to 8:00pm everyday

Manage At Home Catalogue [PDF document] 


Medequip [external link]

Unit 3, Beaumont Square,
Aycliffe Industrial Park,
Newton Aycliffe

01325 524531

Medequip provide assistive living equipment in Durham & Darlington. As part of this service we provide a retail service for those who wish to purchase or rent equipment themselves. We operate an Independent Living Centre where Medequip offer practical advice, assessment of
need and demonstration of equipment.

Mencap 1

Mencap [external link]

Unit 1D,
Enterprise House,
Valley Street,

01325 741480
Fax: 01325 486451

We provide support to people of all ages living alone or with parents/carers. Our support is tailored to your needs and wishes, we offer support in all areas of life.

All our staff are trained to a high degree and have extensive experience of working with people with learning disability and other physical/mental health support requirements.

We offer a first class service at a competitive price coupled with the backing of being a long established national charity.

We are available to offer support across 7 days.


Mental Health Matters [external link]

Avalon House
St Catherine's Court
Sunderland Enterprise Park

0191 5163500

Mental Health Matters works with partner organisations to deliver a comprehensive range of services centred on individual service user needs.

The services they provide cover every aspect of service users' lives, from employment and housing to community support and psychological services.

MH Directory

Mental Health Support Directory [PDF document]

Healthwatch Darlington have produced a Mental Health Support Directory which includes a range of information covering housing, finance, carers, community support and employment.


MIND [external link]

St Hilda's House
11 Borough Road

01325 283169

Their aim is to promote and preserve good mental health and to assist those experiencing mental distress to regain their full potential in life and work.

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NECA [external link]

John Dobbin Road
158-166 Northgate

01325 267230

NECA is the largest regional charity working in the area of substance use/misuse.

Its central aim is to reduce physical, psychological or social harm resulting from alcohol, drug abuse and gambling.


North Regional Association for Sensory Support[external link]

Pinetree Centre,
Durham Road,

0191 4922035
Fax: 0191 4922143

Provides an independent advocacy service free of charge to anyone who is Deaf, deafened or DeafBlind. They support people with issues to do with health, housing, work, education, Social Care, benefit claims and discrimination.

Neveteransnetwork 1 North East Veterans Network [external link] Their website provides a directory of services that is updated every month with details of services available for veterans and their families.
Homecare 1 Nursing Care

Older People's Nursing Homes

Care homes can provide two major kinds of care:
  • A residential care home provides personal care, meals and accommodation for people who can no longer manage to live independently, with help and support in their own home. Any nursing needs can be provided by a visiting district nurse.
  • A nursing home provides personal care, meals and around the clock qualified nursing care.

Some care homes offer both kinds of care.

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Openart 1

Openart Studio

The Bridge - Centre for Visual Arts,
Yarm Road,

01325 244174

Artistic and creative activity. Develop new skills. If you are a charity or public health professional and would like to refer your service users please visit Darlington Arts Centre to find out more.

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Parkinsons 1

Parkinson's UK [external link]

PO Box 290,

0844 2259827
Free confidential helpline: 0808 800 0303

Information and support to people with Parkinson's and their families and carers on benefits, links to social care and local services, emotional support and help with complaints.

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Pathways 4 Care [external link]

460 North Road,

01325 975075

Pathways4Care provide a home support service to enable people to live independently within their own homes.

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Pathways to Independence [external link]

Grange Road Baptist Church,
Grange Road,

01429 235551
07896 054361

Pathways to Independence provide support for adults with a range of disabilities including autism, behavioural distress and mental health issues.


Patient Experience Team [external link]

Darlington Memorial Hospital,
Hollyhurst Road,

0800 783 5774

The Patient Experience Team can

  • provide information and advice on local NHS services
  • support patients, carers and relatives when raising a concern about services
  • work in partnership with the professionals involved to aid a quick resolution
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Personal and Housing Related Support

Personal and Housing related support covers for organisations which are able to support disabled and disadvantaged people towards independence, through choice and inclusion.

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Pioneering Care Centre [external link]

Carers Way,
Newton Aycliffe,

01325 321234

The Pioneering Care Centre is a fully accessible healthy living centre offering various services and activities to help people of all ages and abilities from County Durham, Darlington and beyond to improve health and well-being. Services include:

Complimentary therapies (such as Acupuncture, Reflexology, Reiki, Indian Head Massage) and therapy treatment service (physiotherapy, osteopathy, chiropody and hydrotherapy pool which relieves pain and improves mobility). Fully accessible/trained staff to support with hoisting requirements (concessionary rates for people in receipt of benefits, state pension and carers)

Exercise classes and adult learning courses

Flexible support including full day service to hourly provision to support individuals to access social, educational and leisure activities at Pioneering Care Centre and in local community settings. Day and hourly rates available.


Potens [external link]

Springfield Resource Centre,
98 Salters Lane South,

01325 382095
Fax: 01325 749046

Day Opportunities are available for people who need support to enable them to live as independent and fulfilling a life as possible, in their communities. They are offered to people with disabilities particularly learning disabilities and high support needs.

Potens aim to provide life skills training support for people in their own communities where they can continue or develop new friendships close to home and benefit from other local resources. Service users benefit from a skilled and experienced staff team, a flexible approach to learning new skills and building their social networks with other Service users.

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Quality Carers [external link]

Teesside University,
Victoria Building,

01642 384550

Quality Carers (UK) Ltd provides a broad range of care services. We are able to support the needs of individuals who have problems relating to age, physical disability, learning disability and a range of medical problems. Care can be based in the home or the community. Day activities are available for those needing support and community access. We are here to support the individual and family.

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Red Pressures [external link]

Suite 7, Lingfield House,
Lingfield Point,

01325 243071
07794 524772

Red Pressures provides accredited training by General Social Care Council Registered professionals; Life and Business Coaching to support you to take control of your life and support you to reach your true destiny.

We also provide professional mediation services to assist you to maintain good relationships with your family members along with dealing with complex and difficult issues.

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Residential Care

Older Person's Residential Care Homes

Learning Disability Care Homes

Physical Disability Care Home

Early on-set dementia/Mental Health Care Home

  • Ashleigh House - 01325 382847

Care homes can provide two major kinds of care:

A residential care home provides personal care, meals and accommodation for people who can no longer manage to live independently, with help and support in their own home. Any nursing needs can be provided by a visiting district nurse.

A nursing home provides personal care, meals and around the clock qualified nursing care.

Some care homes offer both kinds of care.

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Ricability [external link]

Ricability is an independent consumer research charity providing free, practical and unbiased reports for older and disabled people.

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Royal Voluntary Service [external link]

0845 609 0209

The Royal Voluntary Service provides a range of services to older and housebound Darlington residents including good neighbours, community transport, home from hospital and home library services. Volunteers visit lonely/isolated people for a chat, take someone shopping, provide lifts to GP appointments and hospital, call in on someone who has recently left hospital or deliver books to housebound people.

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Sheltered Housing

Sheltered housing is a group of unfurnished apartments or bungalows, specially designed and built for people who are able to live an independent life, but would benefit from additional security and support. The individual property may also have special features to aid independent living such as level access showers.


Sightline Directory [external link]

0303 1239999

A fully searchable directory, with over 1700 entries, which provides quick and easy access to national and local specialist organisations and services that support blind and partially sighted people.

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Skills for People [external link]

Key House,
Tankerville Place,
Newcastle Upon Tyne,

0191 281 8737

Skills for People is a user-led, voluntary organisation working in the North East, inspiring people from across the UK and elsewhere. Since 1983 we have been working to make sure disabled people can be in control of their own lives, strong confident and included in the communities of their choice.
 Stairliftsreviews Stairlifts Reviews [external link]

Stairlifts Reviews is an online resource that provides free, easy to understand information about stairlifts. We aim to help people find answers to their questions about buying a stairlift and try to make the process of getting a stairlift less daunting.

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Stroke Association [external link]

01388 771524
Helpline: 0303 303 3100

Stroke Association is the UK's stroke charity. We support stroke survivors, families and carers. And we fund research into the prevention and treatment of stroke.

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St Teresa's Hospice [external link]

The Woodlands,
Woodland Road,

01325 254321

The Hospice works on enhancing people's quality of life and helping them to live with their illness, as comfortably as possible.
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Sunshine Solutions [external link]

Unit 2, Borough House Business Centre,
Borough Road,
Gallowgate Trading Estate,
DL10 4SX

Tel: 01748 905096
Mobile: 07917 842554


We provide assistance for people who are recovering from an operation, recent illness or just in need of that extra support to enable them to remain at home and live independently.
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Supporting People

Town Hall,

01325 405866 / 405868

The Supporting People programme is government funding of housing related support services for vulnerable people aged 16 and above.

The aim of the Supporting People programme is to give vulnerable people the opportunity to improve their quality of life, by providing high quality housing related support services, to allow them to live independently.

Supporting People Service Directory 2015 (rich text document)

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Talking Newspaper [external link]

01325 465101

We are an essential information service for the visually impaired. Our Talking Newspaper provides various items of news published in the Northern Echo and Darlington & Stockton Times, together with magazine items such as recipes, poetry, stories, sport and 'What's On' in Darlington.

The recordings can be provided to you in several ways, either on a CD, through the website, on an MP3 player, or maybe some other form as required.



Unit 6, Wards Park,
Banks Road,

Telephone: 07954 464333

Techworx - Skillsbase Limited is a work skills training centre for people with a Learning Disability in the Darlington area. Techworx aims to provide clients with a real taste of what working in industry is like, based in a factory setting.

Techworx is for people who want to experience work in a realistic and safe setting, but who are not necessarily looking for paid work. It is also for people who are aspiring to a paid or voluntary job and would like some training and assessment time as part of a wider life and development plan.

Telecareequipment 1 Telecare

01325 406888

Telecare is a range of simple, light, easy to use pieces of equipment for use within the home, to support people to be as independent as possible.

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Therapy Directory [external link]

0844 8030 245

We promote the benefits of complementary therapy and aim to give visitors all the information they need to help them make an informed decision about whether therapy would be right for them. The website has an FAQ's section, a number of useful articles written by our members and the facility to search for a practitioner in your area.
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The Silver Line [external link]

0800 470 8090

The Silver Line is the confidential, free helpline for older people across the UK open every day and night of the year. Our specially trained helpline staff:

  • Offer information, friendship and advice
  • Link callers to local groups and services
  • Offer regular befriending calls
  • Protect and support those who are suffering abuse and neglect

We also offer a weekly half hour telephone chat with a trained volunteer for anyone over 50 who feels lonely and would benefit from the service. To get a Silverline Friend phone the helpline and speak to one of our friendly advisors

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Thornbeck College [external link]

North East Autism Society,
Angel House,
Borough Road,

Telephone: 0191 515 4640

Thornbeck College is an independent specialist college which provides residential and day placements for learners who are following an educational programme. Educational placements are funded by the Learning and Skills Council whilst Adult Social Care also contribute towards residential placements.

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Darlington Adult Social Care provide funded transport to enable service users to access day opportunities.
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24-7 Community Support [external link]

2 Paramo House,
Denmark Street,

01325 489187

Provides a support service to meet your individual needs, whether you need a few hours a week or full 24 hour/live in support. The service can support you in maintaining your lifestyle whilst delivering the highest quality of support and care to you in your own home.

Tynetec 1 Tynetec [external link]

Cowley Road
Blyth Riverside Business Park
NE24 5TF

01670 352371

Tynetec is one of the UK's leading manufacturers of Warden Call Systems, Dispersed Alarms, Telecare and Telehealth Equipment, Wireless Nurse Call Systems and Access Control Systems. All design and manufacturing is carried out by a dedicated team based in Blyth, Northumberland. The new Reach Alarm Unit and Touch Pendant demonstrate just how customer feedback and service user insight can be used to develop innovative product solutions that enable people to live independently for longer in their own homes.

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United Response [external link]

Milburn House,
17 Woodland Road,

01325 486296

United Response is a national charity that supports people with learning disabilities, mental health needs and physical disabilities to take control of their lives.

We do this in many different ways - from supporting people to live as independently as possible in their own homes to helping them access their community, get training and seek work opportunities. We also campaign with, and on behalf of, the people we support on the issues that affect their lives.

We believe that people with disabilities are equal participants in society and should have the same rights and opportunities as everyone else.

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Vane House Resource Centre

Vane Terrace,

01325 346200

Provides a wide range of services to blind and partially sighted people enabling them to gain knowledge, confidence and the skills necessary to enhance their quality of life.

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Voyage Care [external link]

0800 3286091

Voyage Options offers flexible individual support across the UK to enable you to live the life you choose. We can support you to do whatever you want, including taking part in sports, going to the cinema or bowling, meeting up with friends or going to college. We can also support you to find somewhere to live, look after your home, find out what benefits you are entitled to and manage your money.

We have experience of supporting people with learning disabilities, physical disabilities, acquired brain injuries and other complex needs, both at home and in the community. We can provide support for nursing and personal care needs. All our staff are CRB checked and given appropriate training. We charge a competitive hourly rate with no premiums for weekends or bank holidays. We have a track record of providing support at short notice when needed.

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Voyage Specialist Healthcare [external link]

The Innovation Centre,
Venture Court,
TS25 5TG

01429 239616

We provide complex home care services for adults and children who choose to live in their home. Our home care services allow our clients to remain independent in the comfort of their own home, without compromising on the quality of their care.

We provide a high quality service which is tailored to the differing needs of our clients and is delivered by dedicated paediatric and adult clinical teams. Our care at home teams support our clients, from their initial enquiry through to the delivery of their care.

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Walking 1 Walking

01325 254370

Walk your way to health and discover areas of Darlington you may not have seen before. Improve your fitness, make new friends and reconnect with nature.

More information about walks is available in the sports directory


Which? Elderly Care [external link]


020 7770 7892

Which? Elderly Care gives free, independent and practical advice about caring for older people across the UK. Aimed at relatives, the site focuses on financing care, housing options and older people's needs, such as dealing with memory problems and accessing local authority and NHS care and support.
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Wiltshire Farm Foods [external link]

Unit 9D,
Prospect Road,
DL15 8JL

01388 765500

Wiltshire Farm Foods provides a choice of over 230 meals and desserts - all at great value prices, delivered to your door for free by our caring, CRB police checked drivers. We also cater for a wide range of special dietary needs, including lower fat, gluten free, diabetic diets and a range of texture modified meals.

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We have listed nursing and care services and other community support so that you may arrange your social care support directly with the suppliers or service providers. Please note that Darlington Borough Council does not guarantee the quality of service given by any of these providers. This applies to all services listed in this directory. 

Inclusion in this directory does not mean that a service provider is recommended by Darlington Borough Council. The Council does not accept any liability for any loss or damage that may be caused by anyone using a listed supplier or service provider.
Some of the suppliers and service providers in this directory have contracts with Darlington Borough Council, and some do not. The existence of any contracts with the Council shall not be deemed to be any warranty to the quality of service given by a supplier or service provider.
This is not a complete list of community services available in Darlington, and is revised from time to time. Any supplier or service provider wishing to have their details entered in, or removed from this directory should contact People and Families Information Support on 01325 406222 (option 4) or