Nuisance and anti-social behaviour
This information is for council housing tenants and leaseholders. If you live in private housing, please visit the main anti-social behaviour pages
We want our tenants to enjoy living in their home and we recognise their rights to enjoy living as they choose as long as this does not make other tenants lives miserable.
We expect our tenants and their families to display consideration towards their neighbours and help to create caring and happy communities.
We acknowledge that everybody has the right to the quiet enjoyment of their home. We will not tolerate any form of anti-social behaviour that affects tenants, their families and their visitors.
If you are a Council tenant you are responsible under the terms of your tenancy agreement for the behaviour of your household, visitors and pets both at your address and in the locality. Your tenancy could be placed at risk if these conditions are broken.
What do I do if I am suffering from harassment or nuisance?
We can help to resolve problems of anti-social behaviour. However, the level of action we can take depends on how severe the problem is. Where it is possible and safe to do so, it is always better to try to resolve these situations yourself:
- firstly, if appropriate and safe, you should speak to whoever is causing you the problem. They may not be aware that they are disturbing you and a compromise may be reached
- before approaching the person concerned you should think about what you are going to say.
- be clear about what the problem is and how it affects you
- think about what the outcome is likely to be and stay calm and friendly, being aggressive won’t help.
- listen to their views and think about things from their point of view
- try not to bring up incidents from the past, especially if they are not relevant to the present dispute. Instead, try to look to the future and how you want things to change
If the person is unreasonable, leave the discussion.
Reporting a problem
If talking to the person causing the problem does not help, contact us on 01325 405333.
If appropriate we will arrange a meeting to:
- find out more about the anti-social behaviour.
- discuss what you can do to help yourself.
- explain what we and other agencies can do to assist (such as talking to the alleged perpetrator).
- if you or a member of your household are at serious risk we will contact you within one working day and arrange to interview you as soon as possible.
- if you have experienced repeated incidents of harassment or nuisance or had one severe incident, we will interview you within one working day.
- for other low level incidents we will ensure we arrange to speak with you within fifteen working days.
We can visit you at home if required.
We will keep you regularly informed of what is happening and work with other agencies such as the Police.
All reports of harassment will be treated confidentially and women reporting sexual harassment or domestic abuse will be offered an interview with a member of female staff where possible. Temporary accommodation can be arranged in serious cases of harassment.Community Trigger - what to do if an ongoing problem has not been addressed
Keeping a record
You should keep a detailed record of the nuisance and harassment you are experiencing, including the types of incident and when they occur.
When you contact us we will provide you with diary sheets. These sheets can be used to compile detailed statements if legal action is needed.
The Restorative Hub is a community-based initiative undertaken by volunteer ‘Community Crime and Conflict Champions’, appointed to deliver neighbourhood restorative approaches within their own and neighbouring communities. The Restorative Hub aims to reconnect the justice system to the communities it serves; returning the impetus, initiative and responsibility back to the community to address issues of low-level crime, anti-social behaviour, neighbour disputes, and other issues of concern. Once we have received the approval of both sides a meeting will be arranged. All meetings are private and confidential. Please speak to a member of Housing Services for more information.
Anti-social Behaviour Documents