Customer services

We deal with a wide range of services and will be happy to help you with any questions you have.

You can contact us by email: customerservices@darlington.gov.uk

Or by telephone:

List of services and contact number
ServicesContact number
Planning environmental healthparking (including fines)concessionary travelhighways and street lighting 01325 405222
Refuse and recyclinggrounds maintenance and horticulturestreet cleaning, building cleaning, parks and open spaces 01325 405111
Benefits 01325 405444
Council tax 01325 405555
Housing repairs and maintenancelandlord and tenant enquirieshomelessnessrent enquiries 01325 405333

Our busiest times are Monday and Thursday mornings, Friday afternoon and during lunch.

Report it online

Did you know you can report common issues online? It's quick and easy and if you provide your contact details you can track your report online!

You can report:

  • Broken glass
  • Dead animals
  • Dog fouling
  • Flytipping
  • Full bins and gullies
  • Graffiti
  • Litter
  • Weeds

Report it online

Popular enquiries

Here is a list of the most popular enquiries we receive.

  1. Find out when my rubbish and recycling will be collected
  2. Report a missed rubbish collection or request a new one. You can report this to us by emailing customerservices@darlington.gov.uk or calling 01325 405111
  3. Appeal against a parking ticket
  4. Find out my Council tax balance - you can do this by registering with My Darlington+. It is free to register and only takes five minutes to signup.
  5. Set up a Council tax direct debit - you can do this by calling 01325 405555 or visiting the pay your Council tax page
  6. Council tax exemptions
  7. Council tax: I want to change my address [online form]
  8. How to register on the electoral roll
  9. Am I on the Electoral Roll? You can find this out by emailing democratic@darlington.gov.uk or calling 01325 406444
  10. Order a repair to your Council house

Find out more about the services you can carry out online