Children’s Social Care

Who do you keep information about?

We keep information about children and their families that are referred to us for, or identified as needing, support from Children, Families and Learning.

Why do you keep information about me?

The law says that we have to provide support to children and their families, to protect children and to prevent abuse. To do this, we need to collect information about children, their families and other people involved with them. We also use the information that we collect to check the quality of our services and, where necessary, to make changes to them.

How do you store my information?

We use two computer systems to store most of the information we have about you. We sometimes have information in paper files too.

How long do you keep information about me?

We keep some information for nearly 100 years. This is so that we can use it if you need our support again or because the law says we have to keep it.  We destroy your information safely when we no longer need it.

What sort of information do you keep?

We collect basic information such as names and contact details. We will also ask for other information, for example:

  • your religion and ethnicity
  • your health
  • support that you have had, or are having, from other organisations
  • details of your family and close friends (if this is relevant)

We collect all of this information to make sure that we provide you with the right advice or support.

We might also ask about your criminal convictions. This is because we have to keep you, our staff and other people as safe as we can.

Sometimes, we might ask other people to give us information about you. This might be members of your family, your carers, your GP or anyone else we need to speak to.  This is to help us decide the best way of helping you. We will usually discuss this with you first unless there is a very good reason not to.

Who can see my information in the Council?

We let staff from a number of different parts of the Council use the information if they need it to do their jobs and the law allows them to. To keep your information safe, we have policies and procedures in place.

Who can see my information outside of the Council?

Sometimes, we might need to ask another organisation to help you. To do this, we might need to give the organisation information about you. We will speak to you about this first unless there is a very good reason not to.

If you are receiving support from a service provider, we will provide them with information about you so that they can meet your needs and keep you, and other people, safe.

Some of our teams are joint teams that include Children’s Social Care staff and staff from other organisations. If a joint team provides the support you need, we will tell you about it. We will let you know how that team handles the information they collect about you.

We also have a team that deals with concerns about people’s safety. We call this the Multi-Agency Safeguarding Hub, or MASH for short. This team includes social workers and support staff from Adult Social Care and Children’s Social Care. It also includes specially trained police officers and health staff. To make sure that people in this team can make good decisions, we let them look at some parts of our computer systems. They also let us look at some parts of their systems.

Whenever we let people outside of the Council see your information, we give them instructions about what they can do with it. We also ask them to show us that they will look after the information properly.

Can I see my information?

Yes, you can ask the Council for your information. If you need help with this, talk to your support worker or social worker.

What if I have more questions?

The best person to speak to is your support worker or social worker as they know most about your case.

You can talk to the Complaints and Information Governance Team if you do not want to talk to your support worker or social worker. You can also talk to the Complaints and Information Governance Team if you have questions that your support worker or social worker cannot answer.

The Complaints and Information Governance Team’s telephone number is 01325 406777.

Other formats

Please contact the Complaints and Information Governance Team’s on 01325 406777 if you need this information in a different format.