Communications

Design and print

Design and print has been centralised by the council over recent years and is now provided via Xentrall shared services.  Printing of items such as ward newsletters are usually done using this system and requests are submitted via email to DBCDesignandprint@darlington.gov.uk. If you have a design and print query then please contact Mark Ditchburn on 01325 406055 or via mark.ditchburn@darlington.gov.uk

Ward newsletters

Some members send out ward newsletters to keep their residents up to date with ward surgery dates, interesting news stories and events in their areas. The Council’s News App will be able to help keep you up to date with press releases that have been sent out by the media team that relate to your area.  A template for how to create a newsletter is available via (to be finalised).

The Briefing

The Briefing is sent out once a week to all staff and members. The Briefing keeps staff up to date with a range of information including training courses, health and safety and the working environment and campaigns. Information to be included in the Briefing must be sent to Hayley Jones by 4pm on Fridays.  

The Briefing is sent to DBC email addresses however if you would like receive it at home please send your email address to Hayley Jones  at hayley.jones@darlington.gov.uk or alternatively call 01325 406315.

Press releases

Press releases are sent out by the Media Officers within the Engagement Team.  If you have a good news story or planned event then please contact one of the officers by emailing Communications@darlington.gov.uk or alternatively call 01325 406058 to discuss.

If you would like to arrange a press release or for a photographer to attend an event then please allow as much time as possible. Please note that Media Officers are unable to guarantee that broadcasters will follow up a press release or attend an event. 

Press enquiries

Press enquiries usually come in via the media team. Should you be required to respond to an enquiry, a member of the media team will contact you and the relevant officers to discuss an appropriate response and liaise with the journalist to respond to the enquiry.  If you are contacted directly by a journalist you are free to respond should you feel comfortable to do so.  Should you require assistance please contact the team to discuss.  If you are asked to conduct a radio interview (either live or pre-recorded), journalists will ring you approximately 5 minutes beforehand to check that they have a suitable clear line.  A landline is preferable however a mobile will suffice in most cases. 

Social Media

Advice on how to use social media can be found here

The use of language and appropriateness of comments and imagery should all be taken into careful consideration before posting on social media.  The media team are happy to offer advice or answer any queries on using social media however they are not able to manage a profile for you. 

Quick guides for using Facebook and Twitter are available, please see links below:

News App

The News App will alert members to press releases that relate to their area.  The aim is give members the opportunity to have up to date information on anything that has been released by the media team that relates to their area.

This will alert members to news stories in their areas and enable them to use them in their newsletters/ward surgeries. App should be available after the elections however there is no deadline as yet.