Housing rent balance

My Darlington+ allows you to view your rent details online; for any properties or garages you rent from us.

You can pay your rent online, or through our automated telephone system - 0300 456 2671

How to set up your housing rent balance on My Darlington+

Log into your My Darlington+ account.

Once you are logged in, go to the My Accounts section 


From the Account Type dropdown select Housin Rent Forms and click the Add Accounts button

You will then need to enter some information so that you can access your account.


Step 1 - enter your tenancy number

This is similar to your rent account number which is shown:

  • on your rent payment card
  • your quarterly rent statement
  • any other letter you may have received about your rent account.

Leave the last digit of your account number out, otherwise My Darlington+ may not accept your number

If you do not know your tenancy number, please telephone Customer Services on 01325 388542 between 8.30am – 5pm Monday to Thursday or 8:30am – 4:30pm Friday

Step 2 - enter your details

  • date of birth
  • initial
  • last name
  • postcode (leave this blank if you are renting a garage)

Your initial, surname and postcode will be automatically transferred across from the details you entered when you registered on My Darlington+ but you can overwrite them here if you need to.

You can sign up as many housing rent accounts as you want (for example, you may rent a house and a garage so you may have two accounts)

Step 3 - verification

Once you have entered your details click register. Depending on the details you have submitted we will either be able to approve your account straight away or we may need to manually approve your details.

If we need to manually approve your details, you will not be able to access your account straightaway. If you still cannot access your account after five working days, please assume that your account has been rejected.

If your account has been approved straight away, you will receive a message saying so.

Viewing your housing rent account


You can then return to your My Darlington+ My Accounts page in order to see your Housing Rent information

You can also add a new account by clicking on the Add Accounts section and repeating the above process.

To disassociate an account from your My Darlington+ profile contact us mydarlington@darlington.gov.uk

The information on this page is similar to the information you will find on your housing rent statement. If you are unsure about anything on your rent statement, visit housing rents or email customerservices@darlington.gov.uk.

My balance is incorrect!

If you think your payment is not correct, please email mydarlington@darlington.gov.uk with your username and housing rents number and we will investigate.