Community Trigger

Community Trigger Logo

Responding to and tackling anti-social behaviour and hate motivated incidents are a top priority for Darlington. We have strong procedures which allow the Police, Council, housing providers, other organisations and communities to work in partnership with each other to tackle anti-social behaviour and hate incidents.

We want to make sure we get it right first time, but recognise that sometimes we don’t. The Community Trigger gives victims and communities the right to expect action if an ongoing problem is not being addressed.

When can I use Community Trigger?

  • when you have reported three separate incidents relating to the same problem in the past six months to the Council, Police or your landlord, the problem persists because of no or inadequate response from agencies and you feel ignored
  • you reported one incident or crime motivated by hate (due to race, religion, disability, sexual orientation, transgender identity, age, sex, marriage/civil partnership and pregnancy or maternity) in the last six months and the problem still persists because of no or inadequate response from agencies
  • at least five people have made reports about the same problem in the past six months to the Council, Police or your landlord and the problem persists because of no or inadequate response from agencies

Who can use Community Trigger?

Anyone can use the Community Trigger if their concern is about anti-social behaviour or a hate incident/crime and meets the criteria above

When is Community Trigger not appropriate?

  • If someone has reported anti-social behaviour but the problems and the investigation are on-going; you will be asked to contact the agency you are working with to tell them what is happening
  • If someone has reported anti social behaviour and received a service but they are unhappy with the service received or action taken; you will be advised to submit a complaint under the agency’s complaints procedures

How do I use the Community Trigger?

If you have reported anti-social behaviour and you feel that the problem persists because of no or inadequate response from agencies and you feel ignored, then tell us about it with Community Trigger.

If you think that your issue or concern is relevant to the Community Trigger and meets the criteria please download and complete the PDF document [external link] and send by to community.trigger@durham.pnn.police.uk. You can also call 101 (please quote 'Community Trigger' - you won't be able to discuss your case with the operator, but a message will be passed to the Safer Neighbourhood Unit.)

What will happen next?

If the trigger is met, those agencies to whom the anti-social behaviour reports have been made (this may include Police, Council Or Registered Social Landlord) will consider how the problem could be better resolved.

A response will be sent to you detailing actions taken and if necessary, offering suggestions as to how the multi-agency partnerships can attempt to resolve the anti-social behaviour.

If you are unhappy with the response you can request a further review.