Alignment
The Adult Social Care Digital Strategy was developed and aligned with local and national Strategies. This is to ensure a co-ordinated approach to deliver the vision of this Strategy.
Digital Darlington Framework
Our Vision
Improve customer experience and value for money. Provide easy-to-use digital access to more council services. If more is done online this will free up resources to support residents who need help.
Our Objectives
To achieve our vision our objectives are to;
- Adopt a ‘digital first’ approach. Ensure easy to use online access is the starting point and priority when customer access to services is needed.
- Develop services based around the customer. Design online services with the customer at the centre.
- Take a strategic approach to develop digital services and related processes. The development plan will be driven by strategic needs and priorities agreed with chief officers.
- Implement creative ways to address digital exclusion. We will support residents, where possible, to be able to access and use council services through digital channels.
Adults Transformation programme
The new Vision for adult social care in Darlington 2023-2026:
- Support people to feel are safe within their community
- People are at the centre of planning their own support
- The community, services, organisations work together to support people. This can be with their care, support, and well-being
- Deliver support that encourage a person to have goals, outcomes, expectations, and achievements
What good looks like for Local Authorities and Care providers
The Local Government Association and Assistant Directors of Adult Social Services (ADASS) have recently published a framework. This states that when technology is embedded seamlessly into care and support it can be transformative. It can improve people’s quality of life and ensuring information is readily available. This will help staff provide the right care in the right place at the right time.
This framework was 7 measures of success, as shown below:
