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Online forms

Change of address

Use our change of address form if you are:

  • taking responsibility for a property in the Borough
  • moving from one business address to another
  • no longer responsible for a business property

Change of address e-form

If you are a landlord or letting agent, informing us of a change of tenant, please use our landlord change of tenant e-form

Landlord change of tenant

Direct Debit

To switch to Direct Debit complete our online application form:

Direct Debit instruction

Charitable relief and relief for registered community amateur sports clubs (CASCs)

Mandatory rate relief application e-form

Charities (and some other organisations) are entitled to relief from rates on any non-domestic property that is completely or mainly used for charitable purposes.

Registered CASCS are also entitled to 80% relief from rates on any non-domestic property that is completely or mainly used for the purposes of that club, or that club and of other such registered clubs.

Sports clubs generally do not have charitable status for non-domestic rates purposes, but they can apply for this status through the Inland Revenue. If they meet certain criteria they will then receive mandatory rate relief.

Small business rate relief

Small business rate relief e-form

Relief is available to ratepayers who occupy:

  • Only one business property in England with a rateable value below £15,000.
  • One main business property and other additional properties, providing all the additional properties have individual rateable values. below £2,900 and the total of the rateable values of all the properties is under £20,000 - relief will apply to the main property only.

There are two elements to the relief - eligible businesses will qualify for relief as follows;

  • The rate bill will be calculated using the small business non-domestic rating multiplier.
  • Businesses with rateable values below £12,000 will receive relief of 100% of their liability. Tapered relief of between 100% and 0% applies for properties with rateable values between £12,000 and £15,000.

The small business non-domestic rating multiplier for 2023/24 is 49.9p. The standard multiplier for 2023/24 is 51.2p

Where a property is eligible for charitable relief and small business relief, charitable relief only will apply.

Any transitional relief will be applied before any small business rate relief is applied.

From the 1 April 2017 every occupied property with a rateable value of less than £51,000 will pay the lower multiplier rather than the standard higher one regardless of whether it is the ratepayer’s only occupied property, unless the rate payer is also in receipt of a mandatory rate relief.

We will automatically apply this lower multiplier to eligible properties - you do not need to do anything.

From April 2014 ratepayers receiving small business relief that take on an additional property which would previously have disqualified them from receiving relief, will continue to receive their existing relief for 12 months.

If you think you meet these criteria and you haven't already applied for small business rate relief then please contact us or complete an application form.

Retail discount 

Relief can be awarded to eligible businesses in the Retail, Hospitality and Leisure sectors from 1 April 2022 

From 1 April 2022 to 31 March 2024 relief will be 50% for the occupied premises, or where the business occupies multiple premises the combined relief awarded will be capped at £110,000.

From 1 April 2023 to 31 March 2024 relief will be 75% for the occupied premises, or where the business occupies multiple premises the combined relief awarded will be capped at £110,000.

The discount is subject to State Aid De Minimis limits [external link].

How to get the discount

If we have not informed you that you may be entitled to this discount you can make an application using our application form below

Retail discount e-form

Unoccupied property rating

Empty property relief e-form

Business rates will not be payable in the first three months that a property is empty.

This is extended to six months in the case of certain industrial properties.

After this period rates are payable in full.

If your property is not capable of beneficial occupation – for instance, if it is in poor condition and cannot be economically repaired – the Valuation Office may judge it should be taken out of rating altogether.

The quickest and easiest way to find the rateable value of any non-domestic property in England is on the Valuation Office Agency website [external link].

Discretionary rate relief

Discretionary rate relief

Please complete this form to apply for Discretionary Rate Relief.

Retail discount 

Business rate discount for retail premises

The Government announced in the Budget on 29 October 2018 that it would provide a Business Rates Retail Discount, to apply to occupied retail properties in each of the years 2019-20 and 2020-21.

For 2019/20 the value of discount should be one third of the bill for retail properties with a rateable value of less than £51,000 and is applied after mandatory reliefs and other discretionary reliefs have been applied.

In response to Covid-19, in the Budget on 11 March 2020 and subsequent statements, the Government announced that for 2020/21 it would increase the discount to 100% and extend it to include the leisure and hospitality sectors and some previous ineligible retail business usages and that there will be no rateable value limit on the relief.

At the Budget on 3 March 2021, the Chancellor announced the 100% discount scheme would be extended to also apply in the first three months of 2021/22 from 1 April 2021 to 30 June 2021 and at 66% for the remaining period from 1 July 2021 to 31 March 2022.

There will be no cash cap on the relief received for the period from 1 April 2021 to 30 June 2021. From 1 July 2021 relief will be capped at  £2 million per business.

If the business was legally allowed to open during the national lockdown starting 5 January 2021, this cap is £105,000 rather than £2 million.

Main eligibility criteria:

  • you are the ratepayer
  • usage of the property is mainly retail, leisure, hospitality to visiting members of the public

The discount is subject to State Aid De Minimis limits [external link]

How to get the discount

If we have not informed you that you may be entitled to this discount you can make an application using our application form below.

Retail Discount e-form

Criteria for the business rate discount

To be eligible for this discount, the retail premises must:

  • be occupied
  • have a rateable value of less than £51,000
  • be wholly, or mainly, used as either: shops, including Post Offices, car showrooms, car hire, opticians, petrol stations, restaurants and cafes including takeaways, drinking establishments

When the discount will not be applied

Your premises will not get a discount if it’s being used for:

  • financial services, such as banks, building societies, cash points: both individual cash points and retail units with only cash points in them, bureaux de change, payday lenders, betting shops, pawn brokers
  • other services such as estate agents, letting agents, employment agencies
  • medical services such as dentists, doctors, osteopaths, chiropractors and vets
  • professional services such as solicitors, accountants, insurance agents, financial advisers, tutors
  • Post Office sorting offices

The discount will not be applied if premises are not reasonably accessible to visiting members of the public, such as trade only retailers or retailers that require customers to join clubs or other membership schemes. 

The above list is not exhaustive but gives guidance as to how the discount will be applied.


Refund request e-form

Please complete this form to request a refund of overpaid Business Rates.

Enquiries about your business rates

If you have an enquiry regarding your business rates please use our e-form below. Please make sure you include your business rates account number to help us deal with your enquiry.

Business rates enquiry e-form

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