Universal Credit

Universal Credit supports you if you are on a low income or out of work. It includes a monthly payment to help with your living costs.

Apply for Universal Credit [external link]

For Help and Support

Universal Credit Helpline – 0800 328 5644, Textphone – 0800 328 1344

Online Access is available at:

Jobcentre Plus Office, Darlington
Darlington Borough Council Customer Contact Centre at the Town Hall

Your Job Coach can help if you require Assisted Digital Support. This means they'll help you with the completion of your online application or to update your journal. They can also help if you require Personal Budgeting Support to help with managing your budget. You should speak with your Job coach to arrange this.

Council Tax - for help to pay your Council Tax apply see our Council tax online forms page.

Discretionary Housing Payments – if your Universal Credit payment isn’t enough to pay your rent and you need help, apply for Discretionary Housing Payments online using our Benefits online forms page.

Help for Landlords

The Understanding Universal Credit website includes a landlord section [external link] containing lots of handy tips and facts to support landlords.