2025.09.12 Safety Report: Hisense Heat Pump Tumble Dryer
12 September 2025
The following notice has been issued by the Office for Product Safety and Standards.
Product
Hisense Heat Pump Tumble Dryer
Type
Electrical appliances and equipment - Heat Pump Tumble Dryer
Brand
Hisense
Country of origin
China
Product description
A Hisense branded freestanding heat pump tumble dryer. Machines with a green dot inside the door have been inspected prior to sale and are not affected by this issue.
Affected models
DH5S102BB, DH5S102BB/PL, DH5S102BW, DH5S102BW/PL, DH5S102BW/UA, DH5S902BW
Affected production period
November 2024 to March 2025
Hazard
The product presents a risk of fire as the compressor wiring harness may be damaged due to contact with the support drum wheel. As a result, the product may overheat during normal use, potentially causing it to ignite and start a fire.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Corrective action
The manufacturer has initiated a modification programme.
Owners are warned to stop using the product immediately and contact the manufacturer to arrange for a modification to take place. The product should not be used until the modification has taken place. If the plug is accessible, switch off and unplug the appliance.
If your unit is affected, please contact the Hisense support team on +44 (0) 330 777 2278, or email [email protected] to arrange for the modification to take place.
Affected units were sold by AO.com, Amazon, Argos, Costco, Curry's and Very.
Further information can be accessed on the Hisense website.
© 2026 itsa Ltd.
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