Cookie Consent by Cookie Consent by Darlington Borough Council - Test and trace support payment scheme

Test and trace support payment scheme

From 28 September 2020 the UK government has announced a legal duty on all UK residents requiring them to self-isolate if they have tested positive for coronavirus or are notified by NHS Test and Trace as a close contact of someone who has tested positive.

As this new legal duty may impact your ability to work and earn a living, the government has introduced a scheme to support those who are told to self-isolate.

From 28 September 2020, individuals who have received a notification from NHS Test and Trace with a unique 8 digit identifier an d are eligible under the scheme criteria will receive a payment of £500.

This is to support people on low incomes who are unable to work from home if they are told to self-isolate and will lose income as a result.

The scheme will last until 31 January 2021.

Eligibility Criteria

From 28 September 2020, to be eligible to a payment of £500 individuals must satisfy the following criteria:

  • live in the Darlington Borough Council area, and
  • have been told to stay at home and self-isolate by NHS Test and Trace on or after 28 September 2020 (not before that date), and
  • be employed or self-employed, and
  • be unable to work from home and will lose income as a result, and
  • be currently receiving Universal Credit, Working Tax Credit, income-based Employment & Support Allowance, income based Jobseeker’s Allowance, Income Support, Housing Benefit and/or Pension Credit, and
  • make a claim within14 days of the last day of their self isolation 

Discretionary Payments

If you do not receive any of the qualifying benefits but meet all the other criteria, we can consider making a discretionary payment.

The following additional criteria must be met for a discretionary payment to be considered, the individual:

  • must not have savings of £500 or more, and
  • must be responsible for housing costs such as a domestic mortgage or rent, and
  • must have no other form of income coming into the household, including any partner living in the household, and
  • must be unable to apply for a state benefit, and unable to apply for an advanced payment of state benefit, for example Universal Credit

Darlington Borough Council’s Test & Trace Support Discretionary Payment Policy 2020/2021 [pdf document]


Payment will be made in a lump sum directly into the applicants bank account, matching the bank statement they have provided.

The payment is subject to tax, however you will not be taxed at the point of payment. You will be contacted by Her Majesty’s Revenues and Customs (HMRC) at a later date.

Making an Application

Before you make an application please make sure you have the following information:

  • your National Insurance Number (NINO)
  • your full name
  • your date of birth
  • your contact telephone number
  • your email address
  • your current full address and postcode
  • your bank account details and your latest bank statement
  • details of the qualifying benefit you receive and how much you get
  • details of your employment
  • your unique ID number as provided by NHS Test and Trace

You will need to attach and upload the following evidence to the e-form when making your application

  • your notification from NHS Test and Trace asking you to self-isolate, and
  • proof of receipt of one of the qualifying benefits, and
  • your latest bank statement, and
  • proof of your employment or if you are self-employed, evidence of self-assessment returns, trading income and proof that your business delivers services which cannot be undertaken without social contact

Please click on the link below to make an application

 Test and Trace Support Payment application form

Applications must be made by completing the online form.

If you have any issues completing the online form you can call us on 01325 405444.