Updating your information with us
If your personal information or circumstances change, you may need to let our services know. Sometimes this is a legal requirement. Information on how you can do this is available further down this page.
Updates may include changes to your:
- name
- address
- contact information
- marital status
- living arrangements
- employment
- education
- finances
- health
- wellbeing
- safety.
The security of your personal information is very important to us. The use of different systems across the council, different information held by services, and laws around information processing, mean at the moment we can't offer a single form where you can update your personal information. We apologise for any inconvenience this may cause.
Benefits
If you claim benefits, it is a legal requirement for you to tell us about changes to your personal circumstances and information. There are different forms, depending on what the change is. You can find these on the benefits section of our website under 'online forms'.
Business rates
Keeping your business rates information up-to-date is a legal requirement. There are different forms to complete, depending on what your change or update is. You can find these on the business rates pages on our website under reductions and reliefs or business change of address.
Bus passes
You can update your personal information via your online bus pass account [external link]
Council tax
Keeping your council tax information up-to-date is a legal requirement. There are different forms to complete depending on what your change or update is. You can find these on the council tax pages on our website under discounts and exemptions or change of address.
Electoral register
The register of electors is a list of everyone entitled to vote. Not being registered at your current address can affect things such as;
- your credit rating,
- it could prevent you from opening a bank account
- getting a mobile phone contract
- buying a house
- receiving a student grant.
To register or update your existing electoral role entry go to the Elections section of our website under 'Register to vote'
Housing (for council tenants)
If you are a council tenant it is vital that you keep your personal and household information up to date. This helps us respond to your queries and requests, avoids issues and can help prevent breaches to your tenancy agreement or social housing fraud. More information is available on the housing section of our website under Keeping your information up to date .
Registrars - registering a death
If you have registered a death you can choose to use the Tell Us Once service. This notifies government and council services (of your choice) about the death of your loved one. You do not need to use this service if you do not want to. For more details visit the Births deaths and marriages section of our website and see 'Registering a death'.