Courses for Employment

Course summary

Our Work Readiness course is designed to help learners develop the skills, confidence, and knowledge needed to succeed in the workplace. Through practical activities and personalised support, learners will build essential employability skills, gain a better understanding of employer expectations, and prepare for their next step into employment, an apprenticeship, volunteering, or further training.

Who is this course for?

This course is ideal for:

• Adults who are looking to enter employment for the first time.
• Individuals returning to work after a period away.
• Learners seeking to improve their employability skills and confidence.
• Anyone interested in progressing to further training, apprenticeships, volunteering, or paid employment.
• Those who would benefit from developing workplace communication and professional skills.

Entry requirements

• Aged 19+
• Have the right to live and work in the UK
• Must live in the Darlington, Tees Valley (eligibility criteria applies), North Yorkshire or non devolved local authority areas

What is the curriculum intent of this course?

The intent of this course is to equip learners with the personal, social, and employability skills required to successfully access and sustain employment. Learners will develop confidence, resilience, and independence while gaining a clear understanding of workplace expectations. The course aims to prepare individuals to make informed decisions about their future career pathways and achieve their employment goals.

What will the course cover?

Topics may include:

• Identifying personal strengths, skills, and career goals.
• Creating and updating a professional CV.
• Completing job application forms effectively.
• Job searching techniques and using online recruitment platforms.
• Interview preparation and practice.
• Workplace communication and teamwork.
• Time management and organisational skills.
• Understanding employer expectations and workplace behaviours.
• Problem-solving and professional conduct.
• Building confidence, motivation, and resilience.

What could I do when I have finished this course?

After completing this course, you could:

• Apply for employment opportunities.
• Progress to further employability or vocational training.
• Apply for an apprenticeship.
• Undertake voluntary work to gain experience.
• Access sector-specific qualifications and training programmes.
• Continue developing your skills in education, training, or employment.

When and where will the course take place?

See upcoming courses or contact us to register your interest.

What do I need to bring with me?

Please bring:

• a notepad
• a pen (or a digital device) to take notes

How much will the course cost?

This course is free of charge.

What do I do next?

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]. 

Build Your Future in Construction

Looking for a practical career with excellent progression opportunities? Whether you're starting out, changing careers or looking to gain industry knowledge, our Construction Pathway Programme will help you take the first step into one of the UK's most in-demand sectors.

This programme combines essential workplace skills, health and safety training, employer engagement and industry insight to prepare you for employment, apprenticeships and further construction training.

What You'll Gain

• An introduction to the construction industry and the wide range of careers available
• Essential health and safety knowledge, including COSHH, PPE and manual handling
• Construction maths skills, including measurements, calculations and basic geometry
• Communication and customer service skills valued by employers
• Understanding of workplace expectations, professionalism and timekeeping
• Problem-solving and teamwork skills for real work environments
• Familiarisation with common construction tools and equipment

Learn from the Industry

The programme includes:

• Site visits and construction site tours
• Guest speakers from sector experts
• Opportunities to meet employers and industry professionals
• Insight into different construction trades and career pathways
• Real-world understanding of construction working environments

Progress into Employment or Further Training

Our team will help you explore:

• Construction labouring opportunities
• Apprenticeships
• Trade-specific training programmes
• CSCS card progression routes
• Further qualifications in areas such as bricklaying, joinery, plastering, painting and decorating, groundworks and more

You'll also receive support with CV writing, job searching and interview preparation to help you move into employment with confidence.

Who Is This Programme For?

This course is ideal for:

• Adults interested in a career in construction
• Job seekers looking to gain sector-specific skills
• Those wanting to explore different construction trades before specialising

When and where will I learn? 

See upcoming courses or contact us to register your interest.

Build Your Skills. Build Your Confidence. Build Your Future.

With practical learning, employer engagement, site visits and clear progression routes, this programme provides a great foundation for anyone looking to start a successful career in construction.

Places are limited – click the apply button below to enrol and take the first step towards a rewarding career in the construction industry.

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected].

Start Your Career in Customer Service

Do you enjoy helping people and want to develop the skills employers are looking for?

Our Customer Service Pathway Programme is designed to help you gain the confidence, knowledge and workplace skills needed to succeed in a wide range of customer-facing roles. Whether you're looking for your first job, returning to work, or wanting to enhance your employability skills, this course will help you take the next step.

What You'll Gain

• A recognised Level 1 Customer Service qualification
• Practical communication skills, including verbal, non-verbal, written and listening skills
• An understanding of excellent customer service and customer expectations
• Professional workplace behaviours, attitudes and timekeeping
• Teamwork and problem-solving skills valued by employers
• Health and Safety training, including workplace responsibilities and risk awareness
• Manual Handling training

Learn Through Real Workplace Experiences

As part of the programme, you'll have opportunities to:

• Visit local employers and workplaces
• Gain insight into customer service roles across different sectors
• Take part in workplace shadowing opportunities
• Meet employers and learn about recruitment processes
• Explore current job vacancies and progression opportunities

Employment and Progression Support

We'll support you to:

• Write or update your CV
• Complete job applications
• Prepare for interviews
• Develop confidence for the workplace
• Access local recruitment and employment opportunities

Further Training and Qualifications

• Level 2 Certificate in Customer Service
• Level 2 Certificate in Business administration
• Level 2 Certificate in Principles of Team leading
• Level 2 Customer Service Practitioner Apprenticeship
• Level 3 Customer Service Specialist Apprenticeship
• Level 3 Business Administrator Apprenticeship

Career Opportunities

Customer service skills are highly valued across many industries, including:

• Retail
• Business Administration
• Contact Centres
• Public Services
• Health and Social Care
• Leisure and Tourism

The programme can also lead to further training, qualifications and apprenticeships in customer service and business administration.

Who Is This Course For?

This pathway is ideal for:

• Job seekers looking to improve their employment prospects
• People returning to work
• Adults wanting to build confidence and workplace skills
• Anyone interested in customer-facing careers

When and where will I learn

See upcoming courses or contact us to register your interest.

Open the Door to New Opportunities

Great customer service skills can take you anywhere. This programme will help you develop the confidence, professionalism and practical skills needed to secure employment and succeed in the workplace.

Take the first step towards a rewarding career in customer service and unlock new opportunities for your future.

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]. 

Start Your Career in Health and Social Care

Looking for a rewarding career where you can make a real difference to people's lives?

Our Health and Social Care Pathway Programme is designed to prepare you for employment in the care sector by developing the knowledge, skills and professional behaviours employers are looking for.

You will gain a Level 1 Award in Introduction to Health, Social Care and Children's and Young People's Settings alongside a range of industry-recognised training and CPD courses.

What You'll Learn

• Understanding health and social care settings and career opportunities
• Effective communication and customer service skills
• The importance of safeguarding, confidentiality and GDPR
• Safe handling of medication
• Infection prevention and control, including PPE
• Manual handling and safe working practices
• Health and safety in the workplace
• Supporting people with dementia
• Autism awareness and inclusive practice
• Nutrition and wellbeing in care settings
• Teamwork, problem solving and workplace professionalism
• Making Every Contact Count (MECC)
• The 5 Cs of Care – Compassion, Competence, Confidence, Conscience and Commitment

Develop Essential Employability Skills

Throughout the programme you will build the confidence employers value, including:

• Communication skills
• Teamwork
• Timekeeping and reliability
• Positive attitudes and behaviours
• Problem-solving skills
• Professional workplace conduct

Who is this Course For?

This course is ideal for:

• Anyone interested in starting a career in Health and Social Care
• People returning to work
• Job seekers looking to gain sector-specific qualifications and skills
• Individuals considering careers in care, support work, healthcare or community services

Progression Opportunities

Successful learners may progress into:

• Care Assistant roles
• Support Worker positions
• Residential Care roles
• Healthcare Support Worker roles
• Apprenticeships
• Further Health and Social Care qualifications

Further Training and Qualifications

• Level 2 Preparing to Work in Adult Social Care
• Level 2 Diploma in Care
• Level 2 Certificate in Understanding Behaviour that Challenges
• Level 2 Certificate in Understanding Dignity & Safeguarding in Adult Health & Social Care
• Level 2 Certificate in Principles of Dementia Care
• Level 2 Certificate in Understanding the Safe Handling of Medication in Health & Social Care
• Level 2 Certificate in Understanding Autism
• Level 2 Certificate in Understanding Children and Young People’s Mental Health
• Level 3 Certificate in Understanding Autism
• Level 3 Certificate in Understanding the Principles of Dementia care
• Level 4 Children, Young People and Families Practitioner – Residential Apprenticeship

When and where will I learn? 

See upcoming courses or contact us to register your interest.

Make a Difference Every Day

A career in Health and Social Care is more than a job - it's an opportunity to support people, improve lives and make a positive impact in your community.

Take your first step today and begin your journey into one of the UK's most rewarding sectors.

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]. 

Launch Your Career in Hospitality

Do you enjoy working with people, providing great service and being part of a fast-paced team? Our Hospitality Pathway Programme is designed to help you develop the skills, confidence and workplace knowledge needed to succeed in hospitality and customer-facing roles.

Whether you're looking for your first job, returning to work or considering a career change, this course will help you gain the practical skills that employers value.

What You'll Gain

• A recognised Level 1 Customer Service qualification
• Excellent communication skills, including verbal, non-verbal, written and listening skills
• Teamworking and collaboration skills essential in hospitality environments
• Understanding of workplace rights and responsibilities
• Problem-solving techniques for real workplace situations
• Health and Safety, COSHH and Manual Handling training
• Professional behaviours, positive attitudes and excellent timekeeping

Learn from Industry Professionals

The programme includes:

• Guest speakers from the hospitality industry
• Real-life hospitality experiences
• Insight into employer expectations and workplace standards
• Opportunities to explore the wide range of careers available within hospitality

Develop Skills Employers Are Looking For

Hospitality employers need people who can:

• Deliver excellent customer service
• Communicate confidently with customers and colleagues
• Work effectively as part of a team
• Solve problems professionally
• Demonstrate reliability, flexibility and a positive attitude
• Follow health and safety procedures

This course will help you build these essential workplace skills and prepare you for employment.

Explore Exciting Career Opportunities

Hospitality offers a variety of rewarding career paths, including:

• Restaurant and Café Team Member
• Hotel Receptionist
• Front of House Assistant
• Hospitality Assistant
• Event Support Worker
• Visitor Attraction Assistant
• Customer Service Roles

Progression and Employment Support

You'll also receive support with:

• CV writing and job applications
• Interview preparation
• Job search skills
• Progression into employment, apprenticeships and further training

Progression Opportunities for Hospitality Learners

Upon successful completion of the Hospitality Programme, learners may be able to progress into a range of employment, apprenticeship and further training opportunities, including:

Employment Opportunities

• Hospitality Assistant
• Front of House Assistant
• Restaurant Team Member
• Café Assistant
• Barista
• Food Service Assistant
• Hotel Receptionist
• Housekeeping Assistant
• Event Support Assistant
• Visitor Attraction Assistant
• Customer Service Assistant
• Catering Assistant
• Conference and Banqueting Assistant

Further Training and Qualifications

• Level 2 Customer Service
• Level 2 Team Leading
• Level 2 Business Administration
• Level 2 Information, Advice and Guidance

Apprenticeships

• Customer Service Practitioner Level 2 Apprenticeship
• Food and Beverage Operative Level 2 Apprenticeship
• Hospitality Supervisor Level 3 Apprenticeship
• Business Administration Apprenticeship

Transferable Career Pathways

The skills gained on this programme can also support progression into:

• Retail
• Catering
• Customer Service
• Visitor Experience Roles
• Business Administration
• Reception and Concierge Services
• Reception and Customer Support Roles
• Events and Conference Services

Additional Benefits

Learners will have opportunities to:

• Meet hospitality employers and industry professionals
• Gain insight into real workplace environments
• Build confidence in customer-facing situations
• Develop CVs and interview skills
• Explore local vacancies and recruitment opportunities
• Understand progression routes within the hospitality sector

Who is this course for?

This programme is ideal for:

• Adults seeking employment
• Individuals interested in hospitality careers
• People returning to work

When and where will I learn?

See upcoming courses or contact us to register your interest.

Take the first step towards a career you'll enjoy

Hospitality is one of the UK's largest employment sectors, offering opportunities to meet new people, develop valuable skills and progress into a variety of exciting careers.

Gain the confidence, qualifications and industry insight you need to succeed. Click the apply button below to enrol and start your journey into hospitality.

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]. 

Inspire the Next Generation – Start Your Career Working with Children and Young People

Are you passionate about helping children and young people learn, develop and achieve their potential? Our Children and Young People Pathway Programme is designed to give you the knowledge, skills and qualifications needed to begin a rewarding career in childcare, early years, education or residential and support services.

Whether you're considering your first role in the sector, returning to work or exploring a new career, this programme will help you build confidence, gain recognised qualifications and develop the practical skills employers are looking for.

Gain Industry-Recognised Qualifications

During the programme, you can work towards a variety of pathways suitable for your goals :

• Level 1 Award in Principles of Working in Early Years Settings
• Level 1 Award in Introduction to Health, Social Care and Children's and Young People's Settings
• Level 2 Certificate in Caring for Children and Young People
• Introduction to First Aid
• Level 2 Safeguarding Children Training

Develop Essential Workplace Skills

You'll also learn about:

• Effective communication with children, families and professionals
• Teamworking and collaborative practice
• Data protection and confidentiality (GDPR)
• Safeguarding and keeping children safe online
• Healthy eating and wellbeing
• Making Every Contact Count (MECC)
• Professional behaviours and workplace expectations

Learn Through Real-Life Experiences

The programme goes beyond the classroom and includes:

• Visits to organisations that support children and young people
• Guest speakers from education, childcare and support services
• Volunteering opportunities to gain valuable experience
• Workplace shadowing opportunities where available
• Support and encouragement from experienced peer mentors

These enrichment activities will help you understand the sector, build your confidence and develop practical experience to support your career goals.

Progress Into Employment or Further Training

This pathway can help you progress into:

• Nursery Assistant roles
• Early Years Practitioner Apprenticeships
• Teaching Assistant pathways
• Childcare and Education qualifications
• Family, residential, youth and community support services
• Voluntary roles within schools, nurseries and community organisations

Further Training and Qualifications

• Level 1 Preparing to work in school
• Level 2 Preparing to work in School
• Level 2 Early Years Practitioner
• Level 3 Early Years Educator
• Level 3 Supporting Teaching and Learning in Schools
• Specialist Safeguarding Training
• SEND (Special Educational Needs and Disabilities) Awareness Programmes

Apprenticeship Opportunities

• Early Years Practitioner Level 2 Apprenticeship
• Early Years Educator Level 3 Apprenticeship
• Teaching Assistant Level 3 Apprenticeship
• Level 4 Children, Young People and Families Practitioner – Residential

Longer-Term Career Pathways

The pathway can provide a foundation for careers such as:

• Early Years Practitioner
• Nursery Nurse
• Teaching Assistant
• Learning Support Assistant
• Family Support Worker
• Youth Worker
• Childcare Coordinator
• SEND Support Worker
• Children's Residential Support Worker
• Family Intervention worker
• Youth and Community work
• Children’s services careers

Who Is This Course For?

This programme is ideal for:

• Adults interested in working with children and young people
• Individuals considering careers in childcare, education or family support
• People returning to work
• Those wanting to gain qualifications and practical experience before progressing into employment or further study

When and Where Will I Learn?

See upcoming courses or contact us to register your interest.

Make A Difference Every Day

Working with children and young people is a rewarding career that allows you to support learning, development and wellbeing while helping to shape future generations.

Take the first step towards a meaningful and fulfilling career. Gain the skills, qualifications and experience needed to succeed in the children and young people's workforce.

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]. 

Open the Door to Fostering and Children's Services

Do you want to make a positive difference in the lives of children and young people? Our Fostering Pathway Programme is designed to help you develop the knowledge, understanding and confidence needed to support children, young people and families, while exploring opportunities within fostering, childcare and children's services.

Whether you are interested in becoming a foster carer in the future, volunteering with children and families, or progressing into childcare and support roles, this programme provides an excellent foundation to begin your journey.

What You'll Gain

• A recognised Level 1 Award in Introduction to Health, Social Care and Children's and Young People's Settings
• An understanding of fostering standards and the role of foster carers including creating child centred pen portraits
• Knowledge of child development, wellbeing and positive care practices
• Training in safeguarding, keeping children safe online and managing allegations
• Communication skills for working with children, families and professionals
• Awareness of autism, learning disabilities and inclusive support practices
• GDPR and confidentiality training
• Healthy eating and wellbeing awareness
• Making Every Contact Count (MECC) training

Learn from Those with Real Experience

The programme includes valuable enrichment activities such as:

• Guest speakers from fostering, childcare and children's services
• Peer mentors with lived experience and practical insight
• Industry experts sharing knowledge of fostering and family support
• Opportunities to explore progression routes and career pathways

Develop Skills That Make a Difference

Throughout the programme you will build:

• Communication and relationship-building skills
• Confidence and resilience
• Understanding of safeguarding responsibilities
• Knowledge of child-centred care and support
• Professional record-keeping and information-sharing skills
• Inclusive and person-centred approaches to supporting children and young people

Explore Future Opportunities

This pathway can support progression into:

• Foster carer preparation programmes
• Volunteering opportunities with children and families
• Childcare and early years qualifications
• Children's and Young People's workforce programmes
• Health and Social Care careers and qualifications

Further Training and Qualifications

• Level 2 Understanding Children and Young People’s Mental Health
• Level 2 Caring for Children & Young People
• Level 2 Understanding Behaviour that Challenges
• Level 2 Understanding Distressed Behaviour in Children
• Level 2 Understanding Specific Learning Difficulties
• Level 2 Understanding the Safe Handling of Medication in Health & Social Care
• Level 2 Understanding Autism
• Level 2 Common Health Conditions
• Level 2 Certificate in Allergy Awareness for those Working with Children
• Level 2 Understanding the Care and Management of Diabetes
• Level 2 Certificate in Understanding Nutrition and Health

Who Is This Course For?

This programme is ideal for:

• Adults currently fostering or interested in a fostering career

When and where will I learn?

See upcoming courses or contact us to register your interest.

Help Shape a Child's Future

Children and young people thrive when they have positive role models, support and encouragement. This programme will give you the knowledge, skills and confidence to explore rewarding opportunities that make a real difference to the lives of children and families.

Take the first step towards a rewarding career in customer service and unlock new opportunities for your future.

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]. 

Course summary

Gain customer service and interview skills with Arriva in this week-long course with a guaranteed interview upon completion. You will learn customer service skills, including how best to communicate with customers and how to process different requests. There will also be a visit from Arriva staff and a guided tour of the workplace

Who is this course for?

This course is suitable for job seekers who would like to gain the skills and knowledge needed to obtain employment with Arriva as a bus driver in Darlington.

Entry requirements

• Aged 19+
• Have the right to live and work in the UK
• You must live in Darlington, Tees Valley area and be a job seeker
• Must have a full, UK driving licence with less than 6 points

What is the curriculum intent of this course?

To develop positive customer service skills to use in the workplace and learn important skills to use in interviews to help you gain employment as a bus driver. You will receive help applying for a customer service job within Arriva on this course and successful completion of this course assures you access to a fast track interview with Arriva. 

What will the course cover?

The course covers:

• Dealing with Challenging Customers
• Understanding the customers needs and expectations
• Written and verbal communication with customers
• Personal Presentation
• Questioning techniques
• Interview and confidence training
• A tour of the workplace

What could I do when I have finished this course?

After the successful completion of this course you can study any of our Level 2 accredited Distance Learning or any of our unaccredited Continuing Professional Development (CPD) courses to help you upskill in your future role. 

When and where will I learn? 

See upcoming courses or contact us to register your interest.

What do I need to bring with me?

Please bring:

• a notepad
• a pen (or a digital device) to take notes
• a file to store your work

How much will the course cost?

This course is free of charge.

What do I do next?

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]. 

Course summary

Gain Food and Beverage service and interview skills with Blackwell Grange Hotel in this week-long course with a guaranteed interview upon completion. You will learn Food and Beverage service skills, including how best to serve different types of guests and how to work well as part of the Food and Beverage team. There will also be a visit from Blackwell Grange Hotel staff and an exclusive tour of the Blackwell Grange Hotel.

Who is this course for?

This course is suitable for job seekers who would like to gain the skills and knowledge needed to obtain employment with Blackwell Grange hotel.

Entry requirements

• Aged 19+
• Have the right to live and work in the UK
• You must live in Darlington, Tees Valley area and be a job seeker

What is the curriculum intent of this course?

To develop positive guest service skills to use in the workplace and learn important skills to use in interviews to help you gain employment. You will receive help applying for a position as a Food and Beverage Assistant with Blackwell Grange Hotel, as this course grants you access to a fast track interview with Blackwell Grange Hotel in Darlington. 

What will the course cover?

The course covers:

• Dealing with Challenging Guests
• Understanding the guests needs and expectations
• Working as part of a team
• Different types of food and beverage service
• Personal Presentation
• Questioning techniques
• Interview and confidence training
• A tour of the workplace
• 2 x CPD courses in Food Safety awareness and Health and Safety in the workplace

What could I do when I have finished this course?

After the successful completion of this course you can study any of our Level 2 accredited Distance Learning or any of our unaccredited Continuing Professional Development (CPD) courses to help you upskill in your future role. 

When and where will I learn?

This course is delivered at Blackwell Grange Hotel, Grange Road, Darlington, DL3 8QH.

See upcoming courses or contact us to register your interest.

What do I need to bring with me?

Please bring:

• a notepad
• a pen (or a digital device) to take notes
• a file to store your work

How much will the course cost?

This course is free of charge.

What do I do next?

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]. 

Course summary

Gain vital health and social care knowledge and skills for employment in care homes in this week-long course with a guaranteed interview upon completion. This course is delivered in partnership with various high rating care homes within the Darlington area.

Who is this course for?

This course is suitable for job seekers who would like to gain the skills and knowledge needed to work in a care home or residential setting. 

Entry requirements

• Aged 19+
• Have the right to live and work in the UK
• You must live in Darlington, Tees Valley area and be a job seeker

What is the curriculum intent of this course?

To develop positive health and social care skills to use in the workplace and learn important skills to use in interviews to help you gain employment. You will receive help applying for a job within one of the partner care homes on this course and successful completion of this course assures you access to a fast track interview with the associated care homes. 

What will the course cover?

The course covers:

• Interview techniques - to raise confidence
• Skills and attitudes needed to work in care
• Awareness of safeguarding and prevent
• Care plans and person centred care
• Life stages and the 6C's of care
• Control of infections in healthcare
• Identifying and treating undernutrition in care settings

What could I do when I have finished this course?

After the successful completion of this course you can study any of our Level 2 accredited Distance Learning or any of our unaccredited Continuing Professional Development (CPD) courses to help you upskill in your future role. 

When and where will I learn? 

See upcoming courses or contact us to register your interest.

What do I need to bring with me?

Please bring:

• a notepad
• a pen (or a digital device) to take notes
• a file to store your work

How much will the course cost?

This course is free of charge.

What do I do next?

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]. 

Course summary

Gain vital health and social care knowledge and skills for employment in domiciliary care with this week-long course with a guaranteed interview upon completion. This course is ran in partnership with local care providers within Darlington.

Who is this course for?

This course is suitable for job seekers who would like to gain the skills and knowledge needed to care for people in their own homes.

Entry requirements

• Aged 19+
• Have the right to live and work in the UK
• You must live in Darlington, Tees Valley area and be a job seeker

What is the curriculum intent of this course?

To develop positive health and social care skills to use in the workplace and learn important skills to use in interviews to help you gain employment. You will receive help applying for a job within one of the partner care homes on this course and successful completion of this course assures you access to a fast track interview the associated domiciliary care companies. 

What will the course cover?

The course covers:

• Interview techniques - to raise confidence
• Skills and attitudes needed to work in care
• Awareness of safeguarding and prevent
• Care plans and person centred care
• Life stages and the 6C's of care
• Control of infections in healthcare

What could I do when I have finished this course?

After the successful completion of this course you can study any of our Level 2 accredited Distance Learning or any of our unaccredited Continuing Professional Development (CPD) courses to help you upskill in your future role. 

When and where will I learn? 

See upcoming courses or contact us to register your interest.

What do I need to bring with me?

Please bring:

• a notepad
• a pen (or a digital device) to take notes
• a file to store your work

How much will the course cost?

This course is free of charge.

What do I do next?

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]. 

Course summary

Gain vital manufacturing knowledge and skills for employment in Nobia in this week-long course with a guaranteed interview upon completion.

Who is this course for?

This course is suitable for job seekers who would like to gain the skills and knowledge needed to obtain employment with Nobia.

Entry requirements

• Aged 19+
• Have the right to live and work in the UK
• You must live in Darlington, Tees Valley area and be a job seeker

What is the curriculum intent of this course?

To develop positive manufacturing skills to use in the workplace and learn important skills to use in interviews to help you gain employment. You will receive help applying for a job within Nobia on this course and this course grants you access to a fast track interview with them. 

What will the course cover?

The course covers:

• Interview techniques - to raise confidence
• Skills and attitudes needed to work in manufacturing
• Health & Safety
• Processing and quality skills

What could I do when I have finished this course?

After the successful completion of this course you can study any of our Level 2 accredited Distance Learning or any of our unaccredited Continuing Professional Development (CPD) courses to help you upskill in your future role. 

When and where will I learn? 

See upcoming courses or contact us to register your interest.

What do I need to bring with me?

Please bring:

• a notepad
• a pen (or a digital device) to take notes
• a file to store your work

How much will the course cost?

This course is free of charge.

What do I do next?

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]. 

Course summary

Gain customer service and interview skills with Northgate Vehicle Hire in this week-long course with a guaranteed interview upon completion. You will learn customer service skills, including how best to communicate with customers and how to process different requests. There will also be a visit from Northgate Vehicle Hire staff and a guided tour of the workplace 

Who is this course for?

This course is suitable for job seekers who would like to gain the skills and knowledge needed to obtain employment with Northgate Vehicle Hire in Darlington.

Entry requirements

• Aged 19+
• Have the right to live and work in the UK
• You must live in Darlington area and be a job seeker
• A basic knowledge of computers would be beneficial, but is not essential

What is the curriculum intent of this course?

To develop positive customer service skills to use in the workplace and learn important skills to use in interviews to help you gain employment. You will receive help applying for a customer service job within Northgate Vehicle Hire on this course and successful completion of this course assures you access to a fast-track interview with Northgate Vehicle Hire. 

What will the course cover?

The course covers:

• Dealing with Challenging Customers
• Understanding the customers needs and expectations
• Written and verbal communication with customers
• Personal Presentation
• Questioning techniques
• Interview and confidence training
• A tour of the workplace

What could I do when I have finished this course?

After the successful completion of this course you can study any of our Level 2 accredited Distance Learning or any of our unaccredited Continuing Professional Development (CPD) courses to help you upskill in your future role. 

When and where will I learn? 

See upcoming courses or contact us to register your interest.

What do I need to bring with me?

Please bring:

• a notepad
• a pen (or a digital device) to take notes
• a file to store your work

How much will the course cost?

This course is free of charge.

What do I do next?

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]. 

Course summary

Gain and develop the engineering skills needed to obtain employment with Cummins in Darlington in this week-long course with a guaranteed interview upon completion. You will learn how to work safely on a production line, how to implement 5S methodology in everyday working life and the best practice in interview techniques.

Who is this course for?

This course is suitable for job seekers who would like to gain the skills and knowledge needed to obtain employment with Cummins in Darlington.

Entry requirements

• Aged 19+
• Have the right to live and work in the UK
• You must live in Darlington area and be a job seeker

What is the curriculum intent of this course?

To develop vital engineering skills to use in the workplace and learn important skills to use in interviews to help you gain employment. You will receive help applying for an engineering job within Cummins on this course and this course grants you access to a fast-track interview with Cummins. 

What will the course cover?

The course covers:

• Understand how to work safely on a production line and the potential consequences of not working safely to both the learner and others
• Complete the Health and Safety CPD course
• Learn the principles of the 5S methodology to working practice and how to implement them in everyday working life
• Engage in a site tour with a meet and greet opportunity with the plant manager and meet other colleagues
• Shadow a colleague while they work on an engine or production line
• Best practice in interview techniques to raise your confidence
• What could I do when I have finished this course?

After this course has concluded, you can apply for a role at Cummins, join an engineering apprenticeship or join other adult learning and accredited courses, including Functional Skills in English, Maths or ICT with Learning & Skills Darlington. 

When and where will I learn? 

See upcoming courses or contact us to register your interest.

What do I need to bring with me?

Please bring:

• pen and paper
• lunch

How much will the course cost?

This course is free of charge.

What do I do next?

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]. 

Course summary

This is a CPD course that is for people who want to boost their self-development and career prospects. You will learn about each aspect of a job, right from how to find and apply for jobs, how to plan for an interview, and how to deal with issues in the workplace. This is a short course that will be taught online in your own time.

Who is this course for?

This course is aimed at anyone seeking opportunities to help boost career development and self-development, both academically and socially.

What entry requirements do I need to start the course?

• Aged 19+
• Have the right to live and work in the UK
• Must live in the Darlington, Tees Valley, North Yorkshire or non devolved local authority areas

What is the curriculum intent of this course?

The curriculum intent is to support learners with their career path by identifying strengths and weaknesses and to support learners growth through CV building, use of skills for job searching and using social media platforms to seek employment.

What will the course cover?

• Pre-Employment: In this unit, learners will explore how to use LinkedIn in the job search, skills needed for job searching and how to apply for jobs. Learners will also look at how to develop their strengths, how to write a CV and the kinds of career options available.
• Interview: Learners will learn how to effectively plan for different types of interview, and how to present themselves both physically and verbally in order to create a good impression.
• During Employment: Learners will gain an insight into how to identify and deal with problems such as workplace issues and stress in daily life, as well as learning about digital skills and how to improve these.

What could I do when I have finished this course?

You could continue onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.

When and where will I learn?

• You will learn in your own time to set deadlines.
• This course will take place online via our online portal. You will receive your login details during enrolment.

What should I bring with me?

• Access to the internet
• Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course) 

How much will the course cost?

This course is free.

What should I do next?

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]

Course summary

This is a CPD course that is for people who want to develop appropriate and effective communication skills. You will learn how to identify information needed for a task, how to appropriately obtain information from others, and how to communicate clearly. This is a short course that will be taught online in your own time.

Who is this course for?

This course is for anyone wanting to develop appropriate and effective communication skills.

What entry requirements do I need to start the course?

• Aged 19+
• Have the right to live and work in the UK
• Must live in the Darlington, Tees Valley, North Yorkshire or non devolved local authority areas

What is the curriculum intent of this course?

This course teaches you how to identify information needed for a particular task, how to obtain information from others, as well as how to communicate clearly, respond appropriately to queries and ask questions.

What will the course cover?

• Understand how to communicate appropriately with others at work

What could I do when I have finished this course?

You could continue onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.

When and where will I learn?

• You will learn in your own time to set deadlines
• This course will take place online via our online portal. You will receive your login details during enrolment

What should I bring with me?

• Access to the internet
• Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course) 

How much will the course cost?

This course is free.

What should I do next?

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]

Course summary

This is a CPD course that is designed to help you learn essential skills for your workplace. You will learn about the importance of COSHH risk assessments, different types of hazardous substances, how to control risks and more. This is a short course that will be taught online in your own time.

Who is this course for?

This course is for anyone who would like to upskill in the area of COSHH within their current role or who is looking to add Continuing Professional Development to their current CV.

What entry requirements do I need to start the course?

• Aged 19+
• Have the right to live and work in the UK
• Must live in the Darlington, Tees Valley, North Yorkshire or non devolved local authority areas

What is the curriculum intent of this course?

The curriculum intent is to provide you with the knowledge and skills needed for appropriate COSHH risk assessment in the workplace.

What will the course cover?

• The importance of COSHH risk assessment
• Types of hazardous substances
• Controlling risks from hazardous substances
• How a COSHH risk assessment is carried out

What could I do when I have finished this course?

You could continue onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.

When and where will I learn?

• You will learn in your own time to set deadlines
• This course will take place online via our online portal. You will receive your login details during enrolment

What should I bring with me?

• Access to the internet
• Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course) 

How much will the course cost?

This course is free.

What should I do next?

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]

Course summary

This is a CPD course that is designed to help you learn essential skills for your workplace. You will learn about organisational policies relating to discipline in the workplace and how to monitor discipline. This is a short course that will be taught online in your own time.

Who is this course for?

This course is for anyone who would like to upskill in the area of discipline policies within their current role or who is looking to add Continuing Professional Development to their current CV.

What entry requirements do I need to start the course?

• Aged 19+
• Have the right to live and work in the UK
• Must live in the Darlington, Tees Valley, North Yorkshire or non devolved local authority areas

What is the curriculum intent of this course?

The curriculum intent is to provide you with knowledge and understanding relating to the operation and monitoring of discipline policies in the workplace.

What will the course cover?

• Organisational policies relating to discipline in the workplace
• Monitoring discipline in the workplace

What could I do when I have finished this course?

You could continue onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.

When and where will I learn?

• You will learn in your own time to set deadlines
• This course will take place online via our online portal. You will receive your login details during enrolment

What should I bring with me?

• Access to the internet
• Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course) 

How much will the course cost?

This course is free.

What should I do next?

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]

Course summary

This is a CPD course that is designed to help you learn essential skills for your workplace. You will learn about the very basics of fire safety, including fire hazards and risks, fire safety management and the role of a Fire Warden. This is a short course that will be taught online in your own time.

Who is this course for?

This course is for anyone who would like to learns the very basics of Fire Safety.

What entry requirements do I need to start the course?

• Aged 19+
• Have the right to live and work in the UK
• Must live in the Darlington, Tees Valley, North Yorkshire or non devolved local authority areas

What is the curriculum intent of this course?

The curriculum intent is to give you the knowledge you need to understand how to deal with fire hazards and risks and how to control and act upon any such hazards.

What will the course cover?

• Fire hazards and risks
• Controlling fire risks
• Fire safety management
• The role of the Fire Warden

What could I do when I have finished this course?

You could continue onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.

When and where will I learn?

• You will learn in your own time to set deadlines
• This course will take place online via our online portal. You will receive your login details during enrolment

What should I bring with me?

• Access to the internet
• Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course) 

How much will the course cost?

This course is free.

What should I do next?

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]

Course summary

This is a CPD course that is designed to help you learn essential skills for your workplace. You will learn about all aspects of food safety, including how to prepare certain food groups, health issues in relation to food safety, and how to prevent related illnesses. This is a short course that will be taught online in your own time.

Who is this course for?

This course is for anyone who would like to learn the basics of Food Safety in a personal or professional capacity. 

What entry requirements do I need to start the course?

• Aged 19+
• Have the right to live and work in the UK
• Must live in the Darlington, Tees Valley, North Yorkshire or non devolved local authority areas

What is the curriculum intent of this course?

The curriculum intent is to give you the knowledge you need to understand health issues surrounding food safety and how to prevent related illnesses.

What will the course cover?

• All aspects of Food Safety Awareness

What could I do when I have finished this course?

You could continue onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.

When and where will I learn?

• You will learn in your own time to set deadlines
• This course will take place online via our online portal. You will receive your login details during enrolment

What should I bring with me?

• Access to the internet
• Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course) 

How much will the course cost?

This course is free.

What should I do next?

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]

Course summary

This is a CPD course that is designed to help you learn essential skills for your workplace. You will learn about the principles of GDPR, the rights of an individual and how your role relates to GDPR. This is a short course that will be taught online in your own time.

Who is this course for?

This course is for anyone who would like to understand the term GDPR and how to apply it in your setting.

What entry requirements do I need to start the course?

• Aged 19+
• Have the right to live and work in the UK
• Must live in the Darlington, Tees Valley, North Yorkshire or non devolved local authority areas

What is the curriculum intent of this course?

The course intent is to equip you with a greater understanding of GDPR, including how to apply its principles in your work and how it promotes the rights of individuals in relation to data collection and management.

What will the course cover?

The General Data Protection Regulation (GDPR) came into effect in Europe on 25th May 2018 and was designed to modernise laws that protect the personal information of individuals. It is essential that anyone who handles personal information is aware of GDPR and how to adhere to it in their work practices. This course will cover 4 sections:

• What is GDPR?
• Principles of GDPR
• Rights of the individual under GDPR
• Your role in relation to GDPR

What could I do when I have finished this course?

You could continue onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.

When and where will I learn?

• You will learn in your own time to set deadlines
• This course will take place online via our online portal. You will receive your login details during enrolment

What should I bring with me?

• Access to the internet
• Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course) 

How much will the course cost?

This course is free.

What should I do next?

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]

Course summary

This is a CPD course that is designed to help you learn essential skills for your workplace. You will learn about the roles and responsibilities for health, safety and welfare in the workplace, risk assessments, identifying and controlling risks, and more. This is a short course that will be taught online in your own time.

Who is this course for?

This course is for anyone who would like to understand Health and Safety in the workplace.

What entry requirements do I need to start the course?

• Aged 19+
• Have the right to live and work in the UK
• Must live in the Darlington, Tees Valley, North Yorkshire or non devolved local authority areas

What is the curriculum intent of this course?

The course intent is to build on the knowledge you need for health, safety and welfare in the workplace.

What will the course cover?

• Roles and responsibilities for Health, Safety and Welfare in the workplace
• How risk assessments contribute to Health and Safety
• Identifying and controlling risks from common workplace hazards
• Procedures for responding to accidents and incidents at work

What could I do when I have finished this course?

You could continue onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.

When and where will I learn?

• You will learn in your own time to set deadlines
• This course will take place online via our online portal. You will receive your login details during enrolment

What should I bring with me?

• Access to the internet
• Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course) 

How much will the course cost?

This course is free.

What should I do next?

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]

Course summary

This is an unaccredited CPD course that is designed to help you learn essential skills for your workplace. You will learn about the role of a first-aider, how to approach different incidents and emergencies, basic patient assessment skills and more. This is a short course that will be taught online in your own time.

Who is this course for?

This course is for anyone who would like to understand very basic first aid. This is not an accredited first aid qualification. 

What entry requirements do I need to start the course?

• Aged 19+
• Have the right to live and work in the UK
• Must live in the Darlington, Tees Valley, North Yorkshire or non devolved local authority areas

What is the curriculum intent of this course?

The intent is to provide you with knowledge and understanding relating to first aid and situations that may arise either within the home, out in the community and or in the workplace.

What will the course cover?

This course is broken down into four separate zones, which are:

• Zone 1: This zone covers the role of a first-aider, how to approach different incidents and manage an emergency, basic patient assessment skills used by first-aiders and minor injuries such as cuts, burns and scalds.
• Zone 2: In this zone, you will learn about asthma, shock, severe bleeding and bone, muscle and joint injuries. You will learn about the signs and symptoms of each condition and will also look at how to treat these conditions and injuries.
• Zone 3: This zone looks at choking in adults, chest pains and seizures. You will look at signs of choking, the signs of chest pains – including heart attacks and angina, and the signs and symptoms of a seizure. This zone provides information about how to respond to each of these and how to respond to these incidents as a first-aider.
• Zone 4: You will look at head injuries, severe allergic reactions, unconsciousness and resuscitation and strokes within this zone. You will learn what the signs and symptoms are of each condition, and what the appropriate treatment is for each. You will also learn how to carry out CPR for children of different ages, and will gain an understanding of the legal protection for first-aiders.

What could I do when I have finished this course?

You could continue onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course. You may also want to source an accredited First Aid training course with an alternative provider.

When and where will I learn?

• You will learn in your own time to set deadlines
• This course will take place online via our online portal. You will receive your login details during enrolment

What should I bring with me?

• Access to the internet
• Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course) 

How much will the course cost?

This course is free.

What should I do next?

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]

Course summary

This is a CPD course that is designed to help you learn essential skills for your workplace. You will learn about how to communicate a vision strategy, and how to motivate and develop a team. This is a short course that will be taught online in your own time.

Who is this course for?

This course is for anyone who would like to upskill within their current role or who would like to add Continuing Professional Development to their current CV in regards to motivating a developing colleagues within their team.

What entry requirements do I need to start the course?

• Aged 19+
• Have the right to live and work in the UK
• Reside in the Tees Valley area: Darlington, Hartlepool, Stockton, Middlesbrough, Redcar & Cleveland. Any questions please contact us.

What is the curriculum intent of this course?

The course intent is to give you the knowledge needed to understand how to lead and motivate a team, through effective communication, motivation and individual and team development.

What will the course cover?

• Communicating a vision and strategy
• Motivating and developing the team

What could I do when I have finished this course?

You could continue onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.

When and where will I learn?

• You will learn in your own time to set deadlines
• This course will take place online via our online portal. You will receive your login details during enrolment

What should I bring with me?

• Access to the internet
• Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course) 

How much will the course cost?

This course is free.

What should I do next?

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]

Course summary

This is a CPD course that is designed to help you learn essential skills for your workplace. You will upskill in manual handling by learning about risk assessments, principles, equipment and testing requirements, and the reasons for safe manual handling. This is a short course that will be taught online in your own time.

Who is this course for?

This course is for anyone who would like to upskill in the area of manual handling within their current role or who is looking to add Continuing Professional Development to their current CV in regards to manual handling in the workplace. This is not an accredited qualification. 

What entry requirements do I need to start the course?

• Aged 19+
• Have the right to live and work in the UK
• Must live in the Darlington, Tees Valley, North Yorkshire or non devolved local authority areas

What is the curriculum intent of this course?

The course intent is to provide you with the knowledge and skills you need for safe manual handling in the workplace.

What will the course cover?

• The reasons for safe manual handling
• How manual handling risk assessments contribute to health and safety
• Principles, equipment and testing requirements for manual handling safety
• Applying safe manual handling principles

What could I do when I have finished this course?

You could continue onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.

When and where will I learn?

• You will learn in your own time to set deadlines
• This course will take place online via our online portal. You will receive your login details during enrolment

What should I bring with me?

• Access to the internet
• Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course) 

How much will the course cost?

This course is free.

What should I do next?

Apply for the course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]

Course summary

This is a CPD course that is designed to help you learn essential skills for your workplace. You will learn about what is meant by mental health, the social and personal effects of mental health, responses to mental health issues and more. This is a short course that will be taught online in your own time.

Who is this course for?

This course is for anyone who would like to upskill in the area of mental health within their current role or who is looking to add Continuing Professional Development to their current CV in regards to a basic awareness of Mental Health. This course can help you to enter a career in the health and social care sector.

What entry requirements do I need to start the course?

• Aged 19+
• Have the right to live and work in the UK
• Must live in the Darlington, Tees Valley, North Yorkshire or non devolved local authority areas

What is the curriculum intent of this course?

The course intent is to increase your knowledge and understanding of mental health and covers the social and personal effects of mental ill health, cultural diversity and mental health issues, responses to mental health issues and looks into the skills needed when working in mental health.

What will the course cover?

• What is meant by mental health
• The social and personal effects of mental ill health
• The responses to mental health issues
• Cultural diversity in relation to mental health issues

What could I do when I have finished this course?

You could continue onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.

When and where will I learn?

• You will learn in your own time to set deadlines
• This course will take place online via our online portal. You will receive your login details during enrolment

What should I bring with me?

• Access to the internet
• Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course) 

How much will the course cost?

This course is free.

What should I do next?

Apply for the course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]

Course summary

This is a CPD course that is designed to help you learn essential skills for your workplace. You will learn the core skills needed to deal with management responsibilities and develop as a leader, such as delegation skills and organisation in a workplace setting. This is a short course that will be taught online in your own time.

Who is this course for?

This course is for anyone who would like to update their management and leadership skills.

What entry requirements do I need to start the course?

• Aged 19+
• Have the right to live and work in the UK
• Must live in the Darlington, Tees Valley, North Yorkshire or non devolved local authority areas

What is the curriculum intent of this course?

The course intent is to give you the knowledge you need to understand the core skills required to deal with management responsibilities and to develop as a leader.

What will the course cover?

• Organisation in the workplace
• Delegation skills

What could I do when I have finished this course?

You could continue onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.

When and where will I learn?

• You will learn in your own time to set deadlines
• This course will take place online via our online portal. You will receive your login details during enrolment

What should I bring with me?

• Access to the internet
• Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course) 

How much will the course cost?

This course is free.

What should I do next?

Apply for the course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]

Course summary

This course is for people who are interested in working in customer services or already work in the sector and want to boost their skills. You will learn about the principles of customer service, how to identify a customer’s needs and expectations, how to handle complaints and more. This is a short course that will be taught online in your own time.

Who is this course for?

This course is for anyone who would like to learn the basics of Customer Service. 

What entry requirements do I need to start the course?

• Aged 19+
• Have the right to live and work in the UK
• Must live in the Darlington, Tees Valley, North Yorkshire or non devolved local authority areas

What is the curriculum intent of this course?

The course intent is to enable you to develop a good understanding of customer service, providing a great addition to your CV and personal development.

What will the course cover?

• The principles of customer service in an organisation
• How customer needs and expectations are identified
• How to balance customer expectations against the organisation’s offer
• How complaints are handled
• Legislation relating to customer service

What could I do when I have finished this course?

You could continue onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.

When and where will I learn?

• You will learn in your own time to set deadlines
• This course will take place online via our online portal. You will receive your login details during enrolment

What should I bring with me?

• Access to the internet
• Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course) 

How much will the course cost?

This course is free.

What should I do next?

Apply for the course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]

Course summary

This is a CPD course that is designed to help you learn essential skills for your workplace. You will learn about the features of the Internet, how people of different age groups use the Internet, risks associated with Internet use and more. This is a short course that will be taught online in your own time.

Who is this course for?

This course is for anyone who would like to learn how to effectively stay safe online. 

What entry requirements do I need to start the course?

• Aged 19+
• Have the right to live and work in the UK
• Must live in the Darlington, Tees Valley, North Yorkshire or non devolved local authority areas

What is the curriculum intent of this course?

The course intent is to highlight particular areas of concern for internet users, such as sharing personal information online and the possibility of being groomed online.

What will the course cover?

• Features of the internet
• How adults, children and young people use the internet
• Risks associated with using the internet
• Staying safe when using the internet
• Recognising online propaganda

What could I do when I have finished this course?

You could continue onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.

When and where will I learn?

• You will learn in your own time to set deadlines
• This course will take place online via our online portal. You will receive your login details during enrolment

What should I bring with me?

• Access to the internet
• Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course) 

How much will the course cost?

This course is free.

What should I do next?

Apply for the course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]

Course summary

This is a CPD course that is designed to help you learn essential skills for your workplace. You will learn about the rights and responsibilities of both employees and employers, related legislation, confidentiality and data protection, and more. This is a short course that will be taught online in your own time.

Who is this course for?

This course is for anyone who would like to upskill within their current role or who would like to add Continuing Professional Development to their current CV in regards to Rights and Responsibilities in the workplace as an employee and/or manager. 

What entry requirements do I need to start the course?

• Aged 19+
• Have the right to live and work in the UK
• Must live in the Darlington, Tees Valley, North Yorkshire or non devolved local authority areas

What is the curriculum intent of this course?

The course intent is to highlight the information needed to understand the main roles, rights and responsibilities of both employees and employers in the workplace. You will learn who is responsible for specific things in the workplace, and the legislation that supports rights and responsibilities in the workplace. The course also provides you with advice and guidance in relation to what you can do if your employer or an employee is not adhering to their responsibilities.

What will the course cover?

• Rights and responsibilities
• Confidentiality and data protection
• Advice and guidance

What could I do when I have finished this course?

You could continue onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.

When and where will I learn?

• You will learn in your own time to set deadlines
• This course will take place online via our online portal. You will receive your login details during enrolment

What should I bring with me?

• Access to the internet
• Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course) 

How much will the course cost?

This course is free.

What should I do next?

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]

Course summary

This is a CPD course that is designed to help you learn essential skills for your workplace. You will learn about defining, investigating and analysing problems, data techniques, evaluation options and planning techniques. This is a short course that will be taught online in your own time.

Who is this course for?

This course is for managers and team leaders to help them understand how to overcome problems in the workplace and how to effectively and fairly make decisions within their current role, or for anyone who is looking to add Continuing Professional Development to their current CV.

What entry requirements do I need to start the course?

• Aged 19+
• Have the right to live and work in the UK
• Must live in the Darlington, Tees Valley, North Yorkshire or non devolved local authority areas

What is the curriculum intent of this course?

The course intent is to provide you with the knowledge and skills you need for solving problems and making decisions in the workplace.

What will the course cover?

• Defining investigating and analysing problems
• Data and information
• Evaluating options
• Planning techniques

What could I do when I have finished this course?

You could continue onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.

When and where will I learn?

• You will learn in your own time to set deadlines
• This course will take place online via our online portal. You will receive your login details during enrolment

What should I bring with me?

• Access to the internet
• Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course) 

How much will the course cost?

This course is free.

What should I do next?

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]

Course summary

This is a CPD course that is designed to help you learn essential skills for your workplace. You will develop your management skills by learning how to identify and manage stress in the workplace, and how to support individuals who may be experiencing stress. This is a short course that will be taught online in your own time.

Who is this course for?

This course is for anyone who would like to upskill within their current role or who would like to add Continuing Professional Development to their current CV in regards to stress awareness in the workplace.

What entry requirements do I need to start the course?

• Aged 19+
• Have the right to live and work in the UK
• Must live in the Darlington, Tees Valley, North Yorkshire or non devolved local authority areas

What is the curriculum intent of this course?

The course intent is to develop the knowledge needed to deal with management responsibilities around stress.

What will the course cover?

• Identifying and managing stress in the workplace
• Supporting individuals in the workplace

What could I do when I have finished this course?

You could continue onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.

When and where will I learn?

• You will learn in your own time to set deadlines
• This course will take place online via our online portal. You will receive your login details during enrolment

What should I bring with me?

• Access to the internet
• Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course) 

How much will the course cost?

This course is free.

What should I do next?

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]

Course summary

This is a CPD course that is designed to help you learn essential skills for your workplace. You will learn about the social and personal effects of substance misuse, the perceptions of and responses to substance misuse, and ways to encourage a healthy lifestyle. This is a short course that will be taught online in your own time.

Who is this course for?

This course is for anyone who would like to understand Substance Misuse and how to support healthy choices. 

What entry requirements do I need to start the course?

• Aged 19+
• Have the right to live and work in the UK
• Must live in the Darlington, Tees Valley, North Yorkshire or non devolved local authority areas

What is the curriculum intent of this course?

The course intent is to develop your awareness and understanding of substance misuse; develop your knowledge on an important, contemporary issue; and equip you with a skill set that is highly transferrable.

What will the course cover?

• The personal and social effects of substance misuse
• The perceptions of and responses to substance misuse
• Ways to encourage healthy choices and build resilience

What could I do when I have finished this course?

You could continue onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.

When and where will I learn?

• You will learn in your own time to set deadlines
• This course will take place online via our online portal. You will receive your login details during enrolment

What should I bring with me?

• Access to the internet
• Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course) 

How much will the course cost?

This course is free.

What should I do next?

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]

Course summary

This is a CPD course that is designed to help you learn essential skills for your workplace. You will learn about the meanings of ‘anxiety’ and ‘panic attack’, the causes of anxiety and its effects, anxiety management and support, and more. This is a short course that will be taught online in your own time.

Who is this course for?

This course is aimed at those seeking to understand or improve their knowledge of anxiety.

What entry requirements do I need to start the course?

• Aged 19+
• Have the right to live and work in the UK
• Must live in the Darlington, Tees Valley, North Yorkshire or non devolved local authority areas

What is the curriculum intent of this course?

The course intent is to give you the knowledge you need to understand the effect and main issues surrounding anxiety.

What will the course cover?

• The meaning of 'anxiety' and 'panic attack'
• Causes of anxiety
• The effects of anxiety
• How ways of thinking and behaving affect anxiety
• Anxiety management and support

What could I do when I have finished this course?

You could continue onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.

When and where will I learn?

• You will learn in your own time to set deadlines
• This course will take place online via our online portal. You will receive your login details during enrolment

What should I bring with me?

• Access to the internet
• Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course) 

How much will the course cost?

This course is free.

What should I do next?

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]

Course summary

This is a CPD course that is designed to help you learn essential skills for your workplace. You will learn about the causes of depression, the effects on the individual, family and friends, depression management and more. This is a short course that will be taught online in your own time.

Who is this course for?

This course is aimed at those seeking to understand or improve their knowledge of depression.

What entry requirements do I need to start the course?

• Aged 19+
• Have the right to live and work in the UK
• Must live in the Darlington, Tees Valley, North Yorkshire or non devolved local authority areas

What is the curriculum intent of this course?

The course intent is to give you the knowledge required to understand the effect of and main issues surrounding depression and anxiety – an essential skill for anyone who works with individuals who have depression and anyone who would like more information on this subject for personal reasons.

What will the course cover?

• The causes of depression
• The effects of psychotic depression
• Effects on the individual, family and friends
• How the demands of daily life can maintain depression
• Depression management and support

What could I do when I have finished this course?

You could continue onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.

When and where will I learn?

• You will learn in your own time to set deadlines
• This course will take place online via our online portal. You will receive your login details during enrolment

What should I bring with me?

• Access to the internet
• Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course) 

How much will the course cost?

This course is free.

What should I do next?

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]

Course summary

This is a CPD course that is designed to help you learn essential skills for your workplace. You will learn about the principles of equality and diversity, the rights and responsibilities of employees and employers, diverse communities and more. This is a short course that will be taught online in your own time.

Who is this course for?

This course is for anyone who would like to upskill within their current role or who would like to add Continuing Professional Development to their current CV in regards to Equality & Diversity.

What entry requirements do I need to start the course?

• Aged 19+
• Have the right to live and work in the UK
• Must live in the Darlington, Tees Valley, North Yorkshire or non devolved local authority areas

What is the curriculum intent of this course?

The course intent is to highlight the main aspects of equality and diversity and the importance of equality and diversity in the workplace, in society and in communities.

What will the course cover?

• Principles of equality and diversity
• Rights and responsibilities of both employers and employees in the workplace
• Diverse communities
• The importance of working or learning in a place that promotes diversity

What could I do when I have finished this course?

You could continue onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.

When and where will I learn?

• You will learn in your own time to set deadlines
• This course will take place online via our online portal. You will receive your login details during enrolment

What should I bring with me?

• Access to the internet
• Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course) 

How much will the course cost?

This course is free.

What should I do next?

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]

Course summary

This is a CPD course that is designed to help you learn essential skills for your workplace. You will develop as a leader by learning about leadership styles and how to develop your own effective leadership style. This is a short course that will be taught online in your own time.

Who is this course for?

This course is for managers and team leaders to help discover various leadership styles. 

What entry requirements do I need to start the course?

• Aged 19+
• Have the right to live and work in the UK
• Must live in the Darlington, Tees Valley, North Yorkshire or non devolved local authority areas

What is the curriculum intent of this course?

The course intent is to develop learners’ basic understanding of leadership styles and qualities, providing you with the core skills needed to become an effective leader.

What will the course cover?

• Leadership styles
• Developing an effective leadership style

What could I do when I have finished this course?

You could continue onto one of our many other Distance Learning or CPD courses, depending on your pathway of choice. Or you may want to achieve a qualification in Maths, English or ICT. Many free courses will be made available to you at the end of this course.

When and where will I learn?

• You will learn in your own time to set deadlines
• This course will take place online via our online portal. You will receive your login details during enrolment

What should I bring with me?

• Access to the internet
• Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course) 

How much will the course cost?

This course is free.

What should I do next?

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]

Course summary

This course is for people who would like to develop their knowledge of mental health in the workplace and require the qualification for their current role. You will explore mental health, how to support individuals with poor mental health and how to create a healthy environment in terms of mental wellbeing. As this course is taught online, you can learn in your own time and set your own deadlines.

Who is this course for?

This qualification is suitable for learners who wish to raise awareness of mental health, creating a culture of care and the promotion of positive mental health. This qualification gives learners the opportunity to understand mental health, its associated care and how this can be applied to learners or colleagues in the workplace

What entry requirements do I need to start the course?

• Aged 19+
• Have the right to live and work in the UK. Has been a UK or EU resident for the previous three years
• Must live in the Darlington, Tees Valley, North Yorkshire or non devolved local authority areas

What is the curriculum intent of this course?

The intent of this qualification is to give learners the skills to support colleagues with mental health problems. These skills will be gained by increasing the learner’s knowledge and understanding of mental health conditions and the principles of mental health first aid and how this can be implemented in the workplace.

What will the course cover?

The course will cover three sections:

Unit 1: Exploring mental health
Unit 2: Understanding how to support individuals with mental ill health
Unit 3: Understand a mental healthy environment

What could I do when I have finished this course?

You could continue onto one of our many other courses, depending on your pathway of choice: upskill your functional skills with our Maths, English or ICT courses, develop your ICT skills for the workplace or you may decide to complete any of the other Distance Learning or CPD courses that will be made available to you to support your pathway within or towards employment.

When and where will I learn?

• You will learn in your own time to set deadlines.
• This course will take place online via our online portal. You will receive your login details during enrolment.
• This course will compose of four mandatory classroom based sessions. Dates are TBC. The remainder of the course will take place online via our online portal, you will learn from home in your own time. 

What should I bring with me?

• Access to the internet
• Access to an internet-enabled device (PC, Laptop or iPad/Tablet - smart phones are not suitable for this course) 
• Note pad and pend to the classroom sessions

How much will the course cost?

This course is free.

What should I do next?

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]

Course summary

This qualification enables you to develop your knowledge and understanding of dementia, dementia care and caring for individuals with dementia.

Who is this course for?

This course is for those that wish to develop their knowledge and understanding of dementia, whilst working or looking to work in health and social care or education sector. The course will provide you with the essential theoretical skills to enable you to have an in depth understanding of dementia.

What entry requirements do I need to start the course?

• Aged 19+
• Have the right to live and work in the UK. Has been a UK or EU resident for the previous three years
• Must live in the Darlington, Tees Valley, North Yorkshire or non devolved local authority area

What is the curriculum intent of this course?

This qualification enables you to develop your knowledge and understanding of dementia, dementia care and caring for individuals with dementia.

What will the course cover?

This qualification enables you to develop knowledge and understanding of caring for individuals with dementia. Successful completion of the units will allow learners to develop in-depth knowledge and understanding of dementia and its effects, covering:

• Types of dementia and the importance of early diagnosis
• Person-centred approaches in dementia care
• The role of communication, interaction and inclusion in dementia care and support
• The use of medication to support individuals with dementia

What could I do when I have finished this course?

You may gain employment within a relevant sector and/or decide to progress into higher education. You will also be given information and guidance to continue onto other courses with Learning & Skills such as Distance Learning and CPD courses. 

When and where will I learn?

• You will learn in your own time to set deadlines.
• This course will take place online via our online portal. You will receive your login details during enrolment.
• Your course will be 12 months in duration but can be completed sooner.

What do I need to bring with me?

You will be required to provide the following:

• Photo ID
• Relevant certificates

How much will the course cost?

Please contact us on 01325 405601 or email l&[email protected]

What do I do next?

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]