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Introduction to Customer Service (in partnership with Northgate Vehicle Hire)

Who is this course for?

This course is suitable for people who would like to gain customer service skills and interview skills in order to obtain employment with Northgate Vehicle Hire in Darlington. This course is run in partnership with Northgate Vehicle Hire for job seekers in the local area.

Entry requirements

  • Aged 19+
  • Have the right to live and work in the UK
  • Reside in the DL postcode area
  • You must be unemployed and seeking employment

What is the curriculum intent of this course?

To upskill Learners in customer service with a renown leader in the motor vehicle solution industry,  to increase confidence and gain employment.

What will the course cover?

Northgate Ethos and values. Upskill in customer Service including, complaint resolution, written and verbal communication with customer, a solving problems and making choices CPD course, a tour of the Northgate site with a chance for a Q&A session with managers and staff, call listening opportunity and a full day of interview skills course and a guaranteed Face to face interview after the completion of the full week course.

What could I do when I have finished this course?

After the successful completion of this course you can study any of our Level 2 accredited Distance Learning or any of our unaccredited Continuing Professional Development (CPD) courses to help you upskill in your future role. 

Where and when will I learn?

Please refer to the timetable for course dates and times before applying. 

This course is delivered at L&S Bennet House, 14 Horsemarket, Darlington Market Square, DL1 5PT (the old Citizens Advice Building).

What do I need to bring with me?

Please bring:

  • a notepad
  • a pen (or a digital device) to take notes
  • a file to store your work

How much will the course cost?

This course is free of charge.

What do I do next?

Apply for the​ course

If you require help with the form please contact us on 01325 405601, 07932 869325 or l&[email protected]

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