Garden waste collection service

You can no longer sign up to the 2019 Garden waste collection service. Registration will be available again next year

The garden waste collection service can be subscribed to for £35 per year. The scheme operates between April and November. Once the annual payment is made below we will deliver a garden waste bin to your address.

Collections are fortnightly. You can check the collection schedule for your address after you’ve registered.

 

Terms and conditions of the garden waste service

Frequently asked questions

What can I put in my garden waste bin?

Wanted items Unwanted items
Grass cuttings Bags or plastic
Hedge trimmings Soil, rubble, stone turf
Twigs and small branches General waste
Hanging basket contents Food waste
Weeds and plants Animal waste
Leaves Japanese knotweed
cut flowers and house plants ragwort

When can I subscribe to the service?

You can subscribe any time of the year, however you will only receive the collections remaining until the end of November but you will still pay the same price.

Will my collection date be the same as my general waste and recycling?

We cannot guarantee that your collection day will be the same as your current day. You will receive a calendar as part of your joining pack which will tell you your garden waste collection day.

Do I have to pay the same garden waste charges as everyone else, even though I am on benefits/I am a senior citizen?

Yes, there are no discounts.

Can I have more than one bin?

Yes. You can have up to four garden waste bins but will need to pay for each one. There are no discounts for multiple bins. All bins are a standard size of 240L

I only have a small garden can I share a bin with my neighbour?

Yes, the charge is per bin and there are no issues with this practice. You or your neighbour will need to decide who is to register for the service and make the payment.

How do I cancel the service and can I have a refund?

We do not offer refunds once you have subscribed. You can make a request to have your bin removed, which is free of charge. However, we recommend that you keep your garden waste bin, as there will be a delivery charge if you decide you would like to re-subscribe at a later date. Besides, you may find it handy for the temporary storage of bin bags or garden tools.

If I have additional garden waste will you collect it if it does not fit in the bin?

No, side waste will not be taken.

If I pay for this service, when I move house will I get a refund?

The subscription is for the property only and the Garden Waste Collection Service is not transferable. The payment made is not refundable.

What if I don’t want to pay?

If you do not wish to use the garden waste collection service, general garden waste, such as grass cuttings and leaves, can be taken to the Household Waste Recycling Centre at Whessoe Road. Please visit the HWRC page for opening times and to find out what you can dispose of there.

An alternative choice would be to compost your garden waste. Composting is a natural process that transforms your uncooked vegetable kitchen waste and garden waste into a nutrient-rich food for your garden. A whole composter can turn around 30% of your total household waste into compost and it is easy to do.

Why is garden waste not collected all year round?

During the winter months the service is suspended, as there is little garden waste. If you consider that you need to recycle your garden waste during the winter months, you can take your garden waste to the Household Waste Recycling Centre on Whessoe Road.

My garden waste bin is lost/stolen, can I get another one?

You will need to contact us so we can arrange a replacement. There is a charge of £19.80 per bin replacement. Bins cannot be collected in person.

What happens if you miss my collection?

There are no refunds, but we will come back as soon as we can to empty your bin if it has been missed due to bad weather or another reason which is our fault. Please leave your bin out and we will return to empty it in these circumstances.

Will garden waste be collected from the front or a rear of my property?

The bin will be placed out at the same location as the recycling containers are presented now.