Garden waste collection service

We are no longer taking new customers for 2020, the last collections for this year's subscriptions will be the week commencing 14 December 2020.

We will open 2021 subscriptions late January/early February 2021. Information about how to renew or sign up for 2021 will appear here.

Terms and conditions of the garden waste service

Frequently asked questions

What can I put in my garden waste bin?

What can I put in my garden waste bin?
Yes No
Grass cuttings Bags or plastic
Hedge trimmings Soil, rubble, stone turf
Twigs and small branches General waste
Hanging basket contents Food waste
Weeds and plants Animal waste
Leaves Japanese knotweed
Cut flowers and house plants Ragwort

 

When can I subscribe to the service?

You can subscribe any time of the year. However, you will only receive the collections remaining until the end of December, but you will still pay the same price.

Will my collection date be the same as my general waste and recycling?

We plan the garden waste routes separately to other routes so it is unlikely your garden collection will be the same as your rubbish/recycling day. You will be able to look up your garden waste collection day online. It may take up to a week after you've signed up for your collection information to appear on the collection page.

Do I have to pay the same garden waste charges as everyone else, even though I am on benefits/I am a senior citizen?

Yes. There are no discounts.

Can I have more than one bin?

Yes. You can have up to four garden waste bins, but will need to pay for each one. There are no discounts for multiple bins. All bins are a standard size of 240L. If you are an existing subscriber and you want to increase the number of bins you have, use the 'New sign ups button' above.

I only have a small garden, can I share a bin with my neighbour?

Yes. The charge is per bin and there are no issues with this practice. You and your neighbour will need to decide who will register for the service and make the payment.

How do I cancel the service? Can I have a refund?

We do not offer refunds once you have subscribed. You can request to have your bin removed, which is free of charge. However, we recommend that you keep your garden waste bin, as there will be a delivery charge if you decide you would like to re-subscribe later. 

If I have extra garden waste will you collect if it does not fit in the bin?

No, side waste will not be taken. You could buy an extra subscription or your neighbour may allow you to put extra in their bin if it is not full. If you still have extra waste you can take it to the tip. 

If I pay for this service, when I move to a new house will I get a refund?

The subscription is for the property only and the garden waste collection service is not transferable. The payment made is not refundable.

I’ve moved to a new house and there is already a bin at my property

If you move into a property and there is a garden bin already there, you may have a subscription from the previous occupier. You can use this subscription until it ends, after that you will then need to register your details and pay £35 to renew it. 

I have an assisted collection for my refuse and recycling. How can I get one for garden waste?

If you already have an assisted collection you will automatically qualify for us to assist you with your garden waste too. You do not need to tell us this.

What if I don’t want to pay?

If you do not wish to use the garden waste collection service, you can take general garden waste, such as grass cuttings and leaves to the tip at Whessoe Road. Please visit the tip page for opening times and to find out what you can dispose of there. 

An alternative choice would be to compost your garden waste. Composting is a natural process that transforms your uncooked vegetable kitchen waste and garden waste into a nutrient-rich food for your garden. A whole composter can turn about 30% of your total household waste into compost and it is easy to do.

Why is garden waste not collected all year round?

During the winter months the service is suspended, as there is little garden waste. If you have garden waste during the winter months, you can take it to the tip in Whessoe Road.

My garden waste bin is lost/stolen, can I get another one?

You will need to contact us so we can arrange a replacement. There is a charge of £20.39 per bin. Bins cannot be collected in person. 

What happens if you miss my collection?

If we miss your bin we will try to come back for it. However this is not always possible. 

Contact customer services on 01325 405111. We will record the incident and add you to a monitoring list to make sure it doesn’t happen again. We will not return for a first time missed bin, unless we find it was our fault. We will check cameras on the wagon to see if we were at fault. 

Will garden waste be collected from the front or a rear of my property?

Put your garden waste in the same place you put your recycling bin or containers.