Refuse and recycling bins and boxes

My bin is lost or stolen

You can order replacement wheeled bins, recycling bins, glass boxes and paper caddies. Like other local authorities, charges are made to cover our increasing costs for replacing refuse and recycling containers. Charges for replacement equipment.

My bin is damaged

If your bin is damaged, we will replace it for you, however we carry spare parts such as wheels, axels and lids so if the crew are able to repair your bin they will do this instead of replacing it. If your bin is damaged by the crew, the crew will put a sticker on your bin or through the letter box to let you know. The accident will be reported and we will replace your equipment within 10 working days.

Moving house

If you move to a new build property where there are no refuse or recycling equipment please contact us and we’ll deliver it to you. If there is no bin or some of the equipment is missing at your new property when you move house we will replace the items free of charge. You need to leave your refuse and recycling equipment at your old property when you move.

My bin isn’t big enough

Families of five or more can request a larger 360 litre bin free of charge. We will take your 240 litre bin and swap it for a bigger one. If you have extra recycling we are happy to provide an extra wheeled bin or box for you to put out on collection day.

You are not permitted to leave extra waste by the side of your bin. We will not collect it and you could receive a fixed penalty notice if you leave domestic waste in a street or back alley. Any extra refuse can be taken to the household waste recycling centre HWRC and disposed of free of charge.

If you need to order replacement equipment, please call Street Scene (01325) 405111

Ordering replacement equipment

How do I order and pay for a new bin?

If you contact Street Scene on 01325 405111. Payment must be made at the time of the request.

If I’m on benefits or a council tenant do I receive a discount?

No. All residents are charged if we need to deliver a replacement.

If I order and pay for a new bin where will it be delivered to?

Delivery will be within 10 working days and will be made to your home address. If you haven’t got a safe place where we can leave your equipment we will need you to sign for it. A safe place is a garden or drive, somewhere off the pavement or road. You can nominate a neighbour to take delivery for you.

Can I collect the equipment from you?

We have a small number boxes, paper caddies, lids and wheels at the Customer Service Centre at the Town Hall. You are welcome to call in to pay for these and take them away with you. Unfortunately we can’t stock wheeled bins as they are too big.

I am not willing to buy a replacement bin. If I put black bags out on collection day. Will they be collected?

No. It is a requirement due to the height of the wagons that everything must go in a wheeled bin. We must minimise the likelihood of injury to the crew. This means the manual handling of waste is a last resort.

If you refuse to pay for a replacement wheeled bin you may be served with a Section 46 notice under the Environmental Protection Act 1990 and/or other relevant legislation. The notice will require you to provide the necessary container for your waste. Failure to comply with this notice may lead to us issuing a fixed penalty notice and/or prosecution.

If you don’t want to pay to replace the bins we have provided to the property you need to make alternative arrangements to recycle and dispose of your waste.

Charges for lost or stolen equipment

Charges for lost or stolen equipment
Replacement equipment item Charge
Standard 240L bin £19.80
Garden waste bin £19.80
Large 360L bin £50.30
Paper caddy £5.10
Glass recycling box £3.25
General recycling box (scheme B) £1.60
Lid for recycling box £1.35
Wheeled bin lid £4.95
Wheeled bin wheel £1.24

What other arrangements can be made to dispose of household waste?

You can take waste to the household waste recycling centre – see HWRC

We also offer a bulky waste collection service, where you can pay for up to 6 large items to be collected for £17.69

 Please be aware that if you pay someone to take away waste for you ‘man with a van,’ you must check they have the relevant waste disposal licenses and are planning to dispose of your waste properly. If your waste becomes a fly tip, you could be held responsible and even prosecuted, even if you have paid them in good faith.