Lifeline and Telecare

What is the Lifeline Service?

Lifeline gives you the freedom to live independently, and the security of knowing that you can always get help when you need it. A small pendant can be worn, which if you suffer a fall, you can press a button which will alert people that you need help. Darlington Lifeline provides a local service which means you can call for help 24 hours a day.

The Lifeline Service consists of a Lifeline unit (which is a small box) plus a personal pendant and pull cord. If this is fitted in your home, it gives you support 365 days a year, 24 hours a day, if needed. By pressing the pendant or pulling the cord, this makes a call to the control room, who will make sure you are alright and ensure that you are supported. They speak to you through the speaker on the Lifeline unit box.

What is Telecare?

Telecare is a range of simple, light, easy to use pieces of equipment for use within the home, to support people to be as independent as possible.

Examples of Telecare equipment includes fall detectors, bed sensors, chair sensors, movement detectors, bogus caller buttons and temperature sensors. To have Telecare equipment you first need to have a Lifeline unit so the telecare equipment links to the Town Hall control room. You can view a List of Telecare Equipment [pdf document]

 Reach Plus Web Small Touch Pendant Web Small 

The difference between the Lifeline service and Telecare, is that Telecare equipment is triggered automatically. You do not have to press anything - the equipment would detect a problem and make the call to the control room. They would ensure an appropriate response is made by family, friends, carers, emergency services or one of our team of mobile response officers.

What is the cost of Telecare?

The cost of Telecare is £1.50 per sensor. This does not apply to Extra Care Schemes. The Lifeline service, which is needed to run any Telecare equipment, currently costs £5.52 per week. This covers a rental of the equipment and monitoring of the service.

For further information or to discuss our referral process, please contact the Lifeline team on 01325 406888.