Support for carers

As a carer, you have the right to have your needs assessed

Age UK Darlington Carers Club

Age UK Darlington Carers Club enables both carers and ex-carers to gain comfort and support from other people who’ve been in similar situations. The group provides information about available services, and carers offer advice and support to each other. For more information, telephone 01325 362832.

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Carers Card

The County Durham and Darlington Carers Card gives all carers across County Durham and Darlington (including young carers and parent carers of disabled children) the opportunity to access discounts and concessions from a range of businesses, including days out, health and fitness, alternative therapies and items for the home.

The card is available to Darlington carers through Darlington Carers Support (telephone 0300 0301215) and DISC Darlington Young Carers (01325 483038). For more information visit the Carers Card website [external link]

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Carers Emergency Support Service

Provided by Human Support Group. This service offers carers peace of mind by making sure that the person they care for can be looked after if an emergency arises. The service is available to all carers of adults in Darlington and County Durham.

Carers who register with the service draw up an emergency plan which identifies 3 family members, friends or neighbours as emergency contacts. If they are not available, or there are no nominated contacts, short term support is provided by the service provider until alternative arrangements can be made by Adult Social Care.

For more information contact Human Support Group on 03300 882367.

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Darlington Carers Support

Darlington Carers Support provides information, support and advice to carers. Through them you can make contact with other carers and receive information about other sources of help. The information available includes the following:

  • a general leaflet about the support that they can offer, including how to register as a carer
  • a number of carers groups and activities, including days out
  • access to funding to help you take a break from caring

The Service is open from Monday - Friday, 9am until 5pm. They are located at:

Unit 1F, Enterprise House, Valley Street North, Darlington, DL1 1GY
Telephone: 0300 0301215

Appointments can also be arranged outside normal working hours to fit with the needs of working carers. For further information please visit the Carers Support website [external link]

Darlington Carers Support also operates Darlington’s Carers Register, which enables you to identify yourself as a carer. You can then receive a regular newsletter giving information about services and support. The register also gives a more accurate picture of carers in Darlington, which can be used by Health, Adult Social Care, Children's Services and other organisations to plan support for carers in Darlington. 

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Dementia Advisor/Dementia Support Worker Service 

The Alzheimer’s Society offers information, advice and 1:1 support to people with dementia and their carers. For more information, contact 0191 389 0400 or e-mail

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Durham Constabulary (Herbert Protocol)

If you care for someone who is at risk of going missing, you can sign up for the Herbert Protocol, which will help the Police to help you if the person does go missing. To sign up, contact Durham Constabulary on 101 or via email -  

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Help with Council Tax

Carers may be eligible for for a Council Tax Carers Discount.

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Learning Impairment

Life Stages Carers Network

The Life Stages Carers’ Network meets immediately before the Darlington Learning Impairment Network meetings to look at issues that are important to carers.  Carers are then able to stay on for the Learning Impairment Network Meeting, if they would like to do so. Please come along and share your views. We would very much like to see more carers at these meeting, so if you would like more information or would like to attend, please contact Lisa Holdsworth (Carers Lead) on 01325 405861. 

Learning Impairment Carers Pack

The Learning Impairment Carers Pack [pdf document] was developed to provide a range of information that might be useful for carers of people with a learning impairment.

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St Teresa's Hospice

St Teresa's Hospice offer support to carers of people diagnosed with a life-threatening illness. They have regular drop-in sessions where you can share your experiences with people in a similar situation to you or to simply just relax.

For more information visit the St Teresa's Hospice website [external link]

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Useful websites

You may find some of the following links useful:

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Welfare reform changes

You can find more information on the welfare reform webpages