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Darlington Housing Podcast Series

Darlington Housing Podcast

Have you heard about the Darlington Housing podcast series? 

We are delighted to work with our partners at Darlington Xtra [external link] to bring you a series of podcasts. They cover issues that matter to our current and future tenants.

Darlington Xtra [external link] is an initiative that promotes Darlington as a great place to live, work and learn.  Their website has a range of podcasts [external link] designed to share lots of helpful information and advice for people who live and work in Darlington.

Episode 1 Repairs and maintenance [external link]

Housing Team Leader Natalie explains how we manage repairs and maintenance. This helps ensure our tenants have safe and well maintained homes to live in.  

Episode 2 Anti-social behaviour [external link]

Housing Team Leader Lyndsey talks about anti-social behaviour. She also looks at Darlington Borough Council's responsibilities as a landlord.

Episode 3 Domestic abuse support [external link]

Housing Team Leader Anna, and Housing Options Officer Kelly, talk about the support available for people experiencing domestic abuse. They also look at the risk of homelessness because of domestic abuse.

Episode 4 The Tenant's Panel [external link]

Members of the panel talk to Martin about representing their community and the work they do as panel members.

Episode 5 Understanding homelessness [external link]

Housing Team Leader Karen and Housing Options Officer Mark explain their roles and responsibilities. They also challenge common myths about homelessness.

Episode 6 Housing leadership and tenant involvement [external link]

Councillor Roche & the Housing team discuss the role of the Cabinet Member and the important role of the Tenants' Panel. 

Episode 7 What to do if you receive notice from your landlord [external link]

Martin talks to Suzanne and Georgia from the Housing Options team about what to do if you receive notice from you landlord.

Episode 8 Rough sleeping support [external link]

A chat with Adelle, Regional Rough Sleeper coordinator, and Julie, Rough Sleeper Outreach worker from the 700 Club. They talk about rough sleeping and where those affected can find support.

Episode 9 The Housing Contact Team [external link]

Kay and Charlotte explain their job roles and the responsibilities the Housing Contact Team have. The team are the first point of contact for customers. They handle around 5500 phone calls a month and help residents with a wide range of queries.

More episodes coming soon

More episodes in the Darlington Housing Podcast Series will be out soon. Keep checking for new topics, updates and advice.

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How to contact us

There are several ways you can contact us:

Any emergency repairs can be reported to 01325 405333 24/7 365 days a year.

What if I am not satisfied with the response?

We aim to work closely with our residents, listen to their views and resolve any concerns.

If you are unhappy with the response from the Housing team you can make a complaint through the complaints procedure.

Contact the Complaints Team:

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