Documents in other languages
We have translated a selection of our policies and documents into other languages. If you would like to see one of our documents translated into a language that is not available on this page, please contact us about your request.
Housing Management Policy 2022-2026
- Arabic - management policy [pdf document]
- Dari - management policy [pdf document]
- Polish - management policy [pdf document]
- Ukrainian - management policy [pdf document]
- Farsi - management policy [pdf document]
Anti-Social Behaviour (ASB) Policy 2022-2026
- Arabic - ASB policy [pdf document]
- Dari - ASB policy [pdf document]
- Polish - ASB policy [pdf document]
- Ukrainian - ASB policy [pdf document]
- Farsi - ASB policy [pdf document]
Housing Services fire and fire door safety 2024
- Arabic - Fire and door safety [pdf document]
- Dari - Fire and door safety [pdf document]
- Polish - Fire and door safety [pdf document]
- Ukrainian - Fire and door safety [pdf document]
- Farsi - Fire and door safety [pdf document]
Housing Services Domestic Abuse Policy 2024-2029
- Farsi - Domestic abuse policy [pdf document]
Domestic Abuse Support Information leaflet
- Farsi - Domestic abuse leaflet [pdf document]
Housing Services Allocation Policy 2023-2028
- Arabic - Allocation policy [pdf document]
- Dari - Allocation policy [pdf document]
- Polish - Allocation policy [pdf document]
- Ukrainian - Allocation policy [pdf document]
- Farsi - Allocation policy [pdf document]
Housing Services damp, mould and condensation policy 2023-2027
- Arabic - Damp, mould condensation policy [pdf document]
- Dari - Damp, mould and condensation policy [pdf document]
- Polish - Damp, mould and condensation policy [pdf document]
- Spanish - Damp, mould and condensation policy [pdf document]
- Ukrainian - Damp, mould and condensation policy [pdf document]
- Farsi - Damp, mould and condensation policy [pdf document]
Condensation leaflet
- Spanish - Condensation [pdf document]
- Ukrainian - Condensation [pdf document]
How to contact us
There are several ways you can contact us:
- Using your Darlington Home Online account. Register for a Darlington Home Online account [external link] or log in to your account [external link]. More information on your Darlington Home Online account.
- Emailing [email protected]
- Calling us on 01325 405333
Any emergency repairs can be reported to 01325 405333 24/7 365 days a year.
What if I am not satisfied with the response?
We hope that we can work together with our residents and listen to their voices and resolve any problems, but if you are unhappy with the response from the Housing team we have a complaints procedure you can follow and you can contact our Complaints Team by:
- using their online complaints form
- emailing: [email protected]
- calling the Complaints team on 01325 406777