Guides, leaflets and booklets
Printed versions of the following leaflets and booklets are available upon request
New Tenancy information
- Tenancy Agreement 2022 [pdf document]
- Electrical maintenance checks [pdf document]
- Fire safety in the home [pdf document]
- Home contents insurance application [pdf document]
- Guidance on water safety [pdf document]
- Your money and your rent [pdf document]
- Tenancy Sustainment Team leaflet [pdf document]
- Housing Plus leaflet [pdf document]
- Tidy Garden leaflet [pdf document]
- A Guide to moving into a New Build home at Neasham Road [pdf document]
Other
- Domestic Abuse Support Information Leaflet [pdf document]
- Guide to Homelessness Advice and Support [pdf document]
- Repairs Handbook [pdf document]
- Mutual Exchanges Guide [pdf document]
- Being a good neighbour [pdf document]
- Domestic CCTV cameras and smart doorbells in your home [pdf document]
- Leaseholders Booklet [pdf document]
- Tenants Compensation Form for Improvements 2022 [pdf document]
- Housing Services Fire & Fire Door Safety 2024 [pdf document]
- Housing Services Your guide to making alterations or improvements in your home [pdf document]
- Housing Services - A guide to mobility vehicles in your home [pdf document]
- Housing Services - A guide to e-scooter and e-bike safety [pdf document]
- Housing Services - Tackling Social Housing Fraud [pdf document]
- Organisations offering advice and support in Darlington [pdf document]
- Grounds maintenance specification in council house areas [pdf document]
- Guide to Decants (Planned Temporary Move) [pdf document]
- Useful information about finding a home with Darlington Borough Council [pdf document]
- Housing complaints, compliments and comments procedure [pdf document]
- Housing Services Building Cleaning Specification [pdf document].
How to contact us
There are several ways you can contact us:
- Use your Darlington Home Online account.
- Register for a Darlington Home Online account [external link] or log in to your account [external link].
- More information on your Darlington Home Online account.
- Email: [email protected]
- Tel: 01325 405333
Any emergency repairs can be reported to 01325 405333 24/7 365 days a year.
What if I am not satisfied with the response?
We aim to work closely with our residents, listen to their views and resolve any concerns.
If you are unhappy with the response from the Housing team you can make a complaint through the complaints procedure.
Contact the Complaints Team:
- Complete the online complaints form
- Email: [email protected]
- Tel: 01325 406777