Guides, leaflets and booklets
Printed versions of the following leaflets and booklets are available upon request
New Tenancy information
- Tenancy Agreement 2022 [pdf document]
- Electrical maintenance checks [pdf document]
- Fire safety in the home [pdf document]
- Home contents insurance application [pdf document]
- Guidance on water safety [pdf document]
- Your money and your rent [pdf document]
- Tenancy Sustainment Team leaflet [pdf document]
- Housing Plus leaflet [pdf document]
- Tidy Garden leaflet [pdf document]
- A Guide to moving into a New Build home at Neasham Road [pdf document]
Other
- Domestic Abuse Support Information Leaflet [pdf document]
- Repairs Handbook [pdf document]
- Mutual Exchanges Guide [pdf document]
- Being a good neighbour [pdf document]
- Domestic CCTV cameras and smart doorbells in your home [pdf document]
- Leaseholders Booklet [pdf document]
- Tenants Compensation Form for Improvements 2022 [pdf document]
- Housing Services Fire & Fire Door Safety 2024 [pdf document]
- Housing Services Your guide to making alterations or improvements in your home [pdf document]
- Housing Services - A guide to mobility vehicles in your home [pdf document]
How to contact us
There are several ways you can contact us:
- If you are already our tenant use your Darlington Home Online account. Register for a Darlington Home Online account[external link] orlog in to your account[external link]. More information on your Darlington Home Online account.
- Emailing [email protected]
- Calling us on 01325 405333
Tenants can report emergency repairs to 01325 405333 24/7 365 days a year.
What if I am not satisfied with the response?
We hope that we can work together with our residents and listen to their voices and resolve any problems, but if you are unhappy with the response from the Housing team we have a complaints procedure you can follow and you can contact our Complaints Team by:
- using their online complaints form
- emailing: [email protected]
- calling the Complaints team on 01325 406777