Our policies and strategies
Policies
- Housing Services Allocation Policy 2023-2028 [pdf document]
- Local Lettings Policy - Neasham Road (all phases excluding Rent to Buy) [pdf document]
- Local Letting Policy - West Moor Road [pdf document]
- Housing Management Policy 2022-26 [pdf document]
- Tenancy policy 2020-25 [pdf document]
- Housing Services Repairs & Maintenance Policy 2023-2028 [pdf document]
- Housing Services Domestic Abuse Policy 2024-2029 [pdf document]
- Housing Services Anti-Social Behaviour Policy 2022-26 [pdf document]
- Low cost home ownership policy 2022 [pdf document]
- Housing Services damp, mould and condensation policy 2023-2027 [pdf document]
- Fire Safety Policy for Sheltered and Extra Care accommodation 2022-2027 [pdf document]
- Housing Services Gas and Heating Safety Policy [pdf document]
- Housing Services Domestic Electrical Safety Policy [pdf document]
- Housing Services Vulnerability Policy 2024-2029 [pdf document]
Strategies
- Housing Services Climate Strategy 2024-2029 [pdf document]
- Darlington Borough Council’s homelessness strategy [pdf document]
- Customer services and digital strategy 2021-2024 [pdf document]
- Customer engagement strategy [pdf document]
- Housing Services Asset Management Strategy 2024-2029 [pdf document]
- Housing Services Tenant Involvement Strategy 2024-2029 [pdf document]
How to contact us
There are several ways you can contact us:
- If you are already our tenant use your Darlington Home Online account. Register for a Darlington Home Online account[external link] orlog in to your account[external link]. More information on your Darlington Home Online account.
- Emailing [email protected]
- Calling us on 01325 405333
Tenants can report emergency repairs to 01325 405333 24/7 365 days a year.
What if I am not satisfied with the response?
We hope that we can work together with our residents and listen to their voices and resolve any problems, but if you are unhappy with the response from the Housing team we have a complaints procedure you can follow and you can contact our Complaints Team by:
- using their online complaints form
- emailing: [email protected]
- calling the Complaints team on 01325 406777