Our policies and strategies
Policies
- Housing Services Allocation Policy 2023-2028 [pdf document]
- Local Lettings Policy Neasham Road February 2025 [pdf document]
- Local Letting Policy - West Moor Road [pdf document]
- Local Lettings Policy - Adelphi Court [pdf document]
- Housing Management Policy 2022-26 [pdf document]
- Tenancy Policy 2025-2030 [pdf document]
- Housing Services Repairs & Maintenance Policy 2023-2028 [pdf document]
- Housing Services Domestic Abuse Policy 2024-2029 [pdf document]
- Housing Services Anti-Social Behaviour Policy 2022-26 [pdf document]
- Low cost home ownership policy 2022 [pdf document]
- Housing Services damp, mould and condensation policy 2023-2027 [pdf document]
- Fire Safety Policy for Purpose- Built Blocks of Flats, Sheltered and Extra Care Schemes 2025-2030 [pdf document]
- Housing Services Domestic Gas and Heating Safety Policy [pdf document]
- Housing Services Domestic Electrical Safety Policy [pdf document]
- Housing Services Vulnerability Policy 2024-2029 [pdf document]
- Electrical Safety Policy 2024 - 2027 [pdf document]
Strategies
- Housing Services Climate Strategy 2024-2029 [pdf document]
- Housing Services Preventing Homelessness and Rough Sleeping Strategy 2025-2030 [pdf document]
- Housing Services Asset Management Strategy 2024-2029 [pdf document]
- Housing Services Tenant Involvement Strategy 2024-2029 [pdf document]
- Housing Services Tenant Involvement Strategy Annual Review 2024-2025 [pdf document]
How to contact us
There are several ways you can contact us:
- Use your Darlington Home Online account.
- Register for a Darlington Home Online account [external link] or log in to your account [external link].
- More information on your Darlington Home Online account.
- Email: [email protected]
- Tel: 01325 405333
Any emergency repairs can be reported to 01325 405333 24/7 365 days a year.
What if I am not satisfied with the response?
We aim to work closely with our residents, listen to their views and resolve any concerns.
If you are unhappy with the response from the Housing team you can make a complaint through the complaints procedure.
Contact the Complaints Team:
- Complete the online complaints form
- Email: [email protected]
- Tel: 01325 406777