Our Service Standards
Our Service Standards tell you what you can expect from us. For example, the Void Lettable Standard sets out what condition a home should be in when someone new moves in or the Anti-Social Behaviour Service Standard sets out what service you can expect from us if you report ASB to us.
All our Service Standards have been approved by our Tenants Panel.
Our corporate Customer Services Standards explains what you can expect from us when you contact any department within the Council.
A full list of Housing Service Standards is below:
- Access to Your Home Standard [pdf document]
- Allocations and Moving into Your New Home Service Standards 2024 [pdf document]
- Anti-Social Behaviour (ASB) Service Standards 2024 [pdf document]
- Complaints Service Standards 2024 [pdf document]
- Domestic Abuse Service Standards 2024 [pdf document]
- Housing Information Standards 2024 [pdf document]
- Housing Options and Homelessness Service Standards 2024 [pdf document]
- Rent Account Service Standards 2024 [pdf document]
- Safety & Quality Service Standards 2024 [pdf document]
- Tenant Involvement Service Standards 2024 [pdf document]
- Void Lettable Standard [pdf document]
- Your Neighbourhood & Community Service Standards 2024 [pdf document]
How to contact us
There are several ways you can contact us:
- Use your Darlington Home Online account.
- Register for a Darlington Home Online account [external link] or log in to your account [external link].
- More information on your Darlington Home Online account.
- Email: [email protected]
- Tel: 01325 405333
Any emergency repairs can be reported to 01325 405333 24/7 365 days a year.
What if I am not satisfied with the response?
We aim to work closely with our residents, listen to their views and resolve any concerns.
If you are unhappy with the response from the Housing team you can make a complaint through the complaints procedure.
Contact the Complaints Team:
- Complete the online complaints form
- Email: [email protected]
- Tel: 01325 406777