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Other money support agencies

If you are struggling to pay your rent or other debts, it is important that you act straight away. There are lots of organisations that can help you - and it's best to approach them as soon as you start to worry. The sooner you ask for help, the better.

Our Tenancy Sustainment team can give you advice about setting up repayment plans for rent payments, applying for benefits that you might be eligible for, support you with changes in your circumstances, and benefit calculations. They can also help you to manage your Universal Credit claim and payments to your rent account more effectively.

If you are worried about other debts the following organisations can offer advice and support on more general financial issues:​

You can find more information on free, confidential and independent advice on dealing with debt problems at the following websites:

How to contact us

There are several ways you can contact us:

Any emergency repairs can be reported to 01325 405333 24/7 365 days a year.

What if I am not satisfied with the response?

We aim to work closely with our residents, listen to their views and resolve any concerns.

If you are unhappy with the response from the Housing team you can make a complaint through the complaints procedure.

Contact the Complaints Team:

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