Other money support agencies
If you are struggling to pay your rent or other debts, it is important that you act straight away. There are lots of organisations that can help you - and it's best to approach them as soon as you start to worry. The sooner you ask for help, the better.
Our Tenancy Sustainment team can give you advice about setting up repayment plans for rent payments, applying for benefits that you might be eligible for, support you with changes in your circumstances, and benefit calculations. They can also help you to manage your Universal Credit claim and payments to your rent account more effectively.
If you are worried about other debts the following organisations can offer advice and support on more general financial issues:
- Through their website www.moneyadviceservice.org.uk [external link]
- By phone on 0800 138 7777
- By Whatsapp on 07701 342744
- Through their website www.darlingtoncab.co.uk [external link]
- By phone on 0800 048 70237
- By email at [email protected]
- Through their website www.stepchange.org [external link]
- By phone on 0800 138 1111
You can find more information on free, confidential and independent advice on dealing with debt problems at the following websites:
- www.gov.uk/debt-advice [external link]
- www.moneyhelper.org.uk [external link]
How to contact us
There are several ways you can contact us:
- Use your Darlington Home Online account.
- Register for a Darlington Home Online account [external link] or log in to your account [external link].
- More information on your Darlington Home Online account.
- Email: [email protected]
- Tel: 01325 405333
Any emergency repairs can be reported to 01325 405333 24/7 365 days a year.
What if I am not satisfied with the response?
We aim to work closely with our residents, listen to their views and resolve any concerns.
If you are unhappy with the response from the Housing team you can make a complaint through the complaints procedure.
Contact the Complaints Team:
- Complete the online complaints form
- Email: [email protected]
- Tel: 01325 406777