Keeping your information up to date

If there have been any changes in your household, we need to know. It’s important that we keep your records updated and accurate and that we know who is living in your home. This helps us to provide you with an effective and efficient service that meets our tenants’ diverse needs.

The sort of changes we need to know about include:

• Someone has moved out
• Someone has moved in
• You want to get a pet
• You have got married
• You have changed your name
• You have changed your email address or phone number
• One of the people registered on the tenancy agreement has moved out or passed away
• Your financial circumstances have changed
• You or a member of your household have been diagnosed with a serious illness/disability
• You consider yourself to be vulnerable
• Any other changes along these lines

It’s important that we hold accurate data and information about you and your household members. This will help us to deal with requests from you and help to avoid issues, inadvertent breaches of your tenancy agreement and social housing fraud.

You can find out more about how we store and share your information in our privacy notice [internal link] and how we meet the diverse needs of our tenants in our Vulnerability Policy [pdf document].