Your Tenancy - Frequently Asked Questions

You need to give us 4 weeks notice to end your tenancy – please visit the Starting and Ending a Tenancy page [internal link] more information.  This also explains how you should hand your keys in.

You can call us on 01325 405333 or email us at [email protected] to give us their name, date of birth and National Insurance number (if applicable).

If you claim Housing costs through Universal Credit or via Housing Benefit, you will need to let them know too.

You can add someone as a household member  - for example a new baby or a new partner, however we will only add someone to the tenancy agreement in certain circumstances.  For more information see the Starting and Ending a tenancy page [internal link].

Generally no, unless this has been agreed with your Tenancy Management officer at the pre-termination visit.

Unfortunately this isn’t something we can provide

Gardens are usually the tenant's responsibility, however under some circumstances you may qualify for our garden tidy scheme which can help with grass cutting and hedge cutting.  See our Tidy Garden leaflet [pdf document] for more details.

Please go to the Waste and Recycling web pages [opens in a new tab] for details.

If you're struggling to manage your home, money, or tenancy we have teams that can help you or we can refer you to specialist agencies that can help.

Find out more about what help with we can offer with your tenancy here [internal link]

You can report Anti Social Behaviour via our website or by calling us on 01325 405333. Not all issues are related to Housing so you may be advised to contact the police depending what problems you are having.

In certain circumstances you can transfer your tenancy but this is on a case by case basis.  Further information can be found in our Tenancy Policy [pdf document]. 

If you need to move to a smaller property, you need to complete a housing application form.  You can do this online at Darlington Homesearch [external link].

More details about the application process are available on our Finding a Home pages [internal link].

A mutual exchange is where you swap your home with another council or housing association tenant.  To register your property for an exchange please visit  Homeswapper [external link].

Go to our mutual exchange pages [internal link] for advice and information about the swap process.

The first step is to complete the RTB1 application form [pdf document].

Visit our Right to Buy webpage [internal link] for more information an links to useful services.

If you are selling within the first 10 years, you legally need to offer it back to us first.  Your solicitor will give you more details

If you are selling after 10 years, you should contact us, ins some circumstances we may buy it back from you.

Right to Buy webpage [internal link].