Nuisance and anti-social behaviour
This information is for council housing tenants and leaseholders. If you live in private housing, please visit the main anti-social behaviour pages.
We expect our tenants and their families to display consideration towards their neighbours and help to create caring and happy communities.
If you are a Council tenant you are responsible under the terms of your tenancy agreement for the behaviour of your household, visitors and pets both at your address and in the locality. Your tenancy could be placed at risk if these conditions are broken.
Resolving Anti-Social Behaviour
We can help to resolve problems of anti-social behaviour. However, the level of action we can take depends on how severe the problem is. Where it is possible and safe to do so, it is always better to try to resolve these situations yourself.
Firstly, if appropriate and safe, you should speak to whoever is causing you the problem. They may not be aware that they are disturbing you and a compromise may be reached.
If the person is unreasonable, leave the discussion.
Reporting Anti-Social Behaviour
If talking to the person causing the problem does not help, contact us on 01325 405333. If you give us your contact details we’ll contact you within fifteen working days to discuss the issue and tell you what action we can take, if any.
You should contact the police to report incidents of criminal behaviour such as damage to property, assault, violence, threats of violence, burglary, drug dealing for example. Call the non-emergency police number on 101 or 999 for emergencies.
Depending on the problem, we share the information you give us with other organisations such as the police. We also have a duty to report incidents to other organisations to help prevent harm to individuals and to prevent and detect crime and anti-social behaviour - this may be without your consent.
Community Trigger - what to do if an ongoing problem has not been addressed.
The Restorative Hub is a community-based initiative undertaken by volunteer ‘Community Crime and Conflict Champions’ appointed to assist in neighbourhood restorative approaches within their own and neighbouring communities. The Restorative Hub aims to reconnect the justice system to the communities it serves; returning the impetus, initiative and responsibility back to the community to address issues of low-level crime, anti-social behaviour, neighbour disputes, and other issues of concern. Once we have received the approval of both sides a meeting will be arranged. All meetings are private and confidential. Please speak to a member of Housing Services for more information.
Anti-social Behaviour Documents